Old Republic Home Protection Omdömen 14 822

Good fast service. No questions and no hassel.

The quick response and hassle free process. Customer service was beyond reproach.

Great they came the next day put a new garbage disposal in and everything was perfect

Prompt response & fixed quickly. It was great.

Very professional. Was able to identify the problem immediately. Very thorough and knowledgeable.

The service person did a good job. The process just took too long with old republic ordering the parts.

They always fix the problem in a timely manner.

We called old republic, April 1st and put in a service request. They had a company contact us on April 6th. I actually came out on April 6th. He informed them that are ice maker. It was bad and had rotted the back of the refrigerator and the refrigerator need to be replaced. we've contacted old republic twice since then. And they still have not given us an answer. If they're going to replace our refrigerator it is now April 15th, and we get to clean water up every day. This is unacceptable. Since we have been a loyal customer of old republic for 12 years. And have only called on twice. For service request, this be in the second one.
we pay for the gold plan? And it is supposed to cover appliances. Very very very disappointed old republic!!!

The technician came by diagnose. The problem explain it to my wife and fixed it then plus that plus courteous straightforward. Inpatient. From the time of the call to when the technicians called to schedule and get more background and details before comming out.Everything went seamless.

Its been over a month and I still haven’t been able to get an appointment with your contractor. Can’t you assign someone else?

The online diagnostic process was informative and gave great reminders. The process to initiate the service call was quick and seamless.
Jose and Icon Home Improvement were fast and informative. He shared what was going to happen and tested everything before leaving.

Very positive experience from start to finish. Requested service using the website and had an appointment next day. The HVAC was serviced and the technician was knowledgeable and helpful.

AC wizard was excellent they diagnosed the problem quickly and fixed it without hesitation. I would highly recommend AC Wizard?

Technician was professional and knowledgeable.
Great experience

Easy to report. Easy to schedule.

By using the Internet form on the website the repair went quickly and smoothly.

People were efficient, fast and courteous and very knowledgeable doing their job.

I bought the home on the strength of the home warranty. It took a lot of stress off the purchase and what can go wrong.
1. The washer was not working properly and it took four days for the repairman to come out. This was too long for a family of five. After the repairmen left ( he did a good job) I received a call from Old Republic that the repair was approved and that the tech would be out the following day? I explained that the repairmen had already repaired the washer and left. The Old Republic rep was surprised?
2. The water circulator was defective and needed repair right away. Cold showers is not what I hoped for. It took eight days to get the problem fixed. Delays in approval and getting the right part. After the circulator was repaired, the position of the circulator was not as it was before.
Suggestions:
Repairs should be denied or approved within one hour after notice. Once approved that repair should be done in a more timely manner. Waiting on the phone was far too long.
Home Service Warranties are a good idea but, not effective.
The people were nice and did their best to handle the problems. The policies in place need more attention.