Not impressed
Not impressed!
I placed an order for two canoe paddles on August 27. They charged my card the next day—fast. But then… nothing.
I emailed on Sep 5 to ask when it would ship. No reply.
I called on Sep 9 and was told it would "probably ship tomorrow" and that I would be notified.
After two more days of silence I emailed again on Sep 11. Their email response was pretty weak. In that email they finally gave me a tracking number. I looked up the tracking number and the order had already shipped, but I wasn’t notified as they had said. Throughout the two weeks there was no heads-up, no courtesy email, nothing until I pushed—three times!
I wrote back to them: Saying “Sorry to hear the frustration in your message” is not the same as: “We’re sorry we caused the delay,” “We should have notified you about the backorder,” or “We dropped the ball on communication.” They made it sound like I’m the problem for being upset—not them for being unresponsive and charging my card before they even had the paddle in stock! It’s a non-apology that totally avoided any responsibility.
Then they called me to say they're a small family business, that they’re busy and going through a transition, and that they’re not Bass Pro or Cabela’s. I get that—but if you’re going to run a business and take people's money up front, you need to communicate that an item isn’t in stock and there's a delay. And if you’re not a big store I think it’s reasonable to expect being treated better, not worse. But when they said “we’re sorry and we understand if you don’t want to shop with us again” I really have to question their customer service ethics. Why would you say that to a first-time customer? So, no, I won’t be shopping there again. They saw to that.
I hope my one-star review will encourage them to try harder when you order something from them.