Really impressed with Organicawines. I've ordered twice through them and every time they've had the best available price, the beers have arrived very securely packaged, are the correct, genuine drink... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought a large order of wines for a gift which arrived well packaged and was delicious. Delivery communication was great. A good selection of distinctive wine, mostly organic. Website shows a useful... Se mer
I had a query before ordering which was answered really quickly and they were very helpful. Order arrived in good time and I was informed of all the tracking stages. Excellent value wine too.
Organicawines are efficient and easy to order from. The items were well packaged and arrived quickly. They also kindly sent a gratis bottle of non alcohol wine to try. I will definitely use them again... Se mer
Företagsinformation
Skrivet av företaget
At Organica Wines, we believe that the joy of wine and gourmet foods should be accessible to everyone. Our mission is to carefully source the finest organic, conventional, and biodynamic wines, ensuring that our customers enjoy premium quality at affordable prices. Located in the heart of London, we are dedicated to delivering exceptional quality, taste, and value. In addition to our commitment to quality and taste, we are deeply devoted to sustainability and environmental responsibility. We carefully select producers who share our values, prioritizing eco-friendly practices in viticulture and production. By supporting organic and biodynamic farming methods, we not only deliver exceptional wines but also contribute to the health of our planet. At Organica Wines, we believe that enjoying great wine should also mean supporting a sustainable future.
Kontaktuppgifter
Churchill House 137-139 Brent Street, , NW4 4DJ, london, Storbritannien
- online@organicawines.co.uk
- organicawines.co.uk
4,7
Utmärkt
62 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great
Bought a large order of wines for a gift which arrived well packaged and was delicious. Delivery communication was great. A good selection of distinctive wine, mostly organic.
Website shows a useful & interesting write-up for each wine - region, grower, method etc. Perhaps this info could be included for each wine with the order? Just a thought. Will definitely order again - perhaps for myself this time :-)
22 april 2025
Organic wine at reasonable prices
The wines were delivered quickly and well packed, so no breakages. I look forward to trying these lovely organic wines!
22 april 2025
Better coms
They had problems with a supplier which they informed me about,and gave me a good offer,and I was happy with that,but the problem lay in communications,another words it took 2weeks to finally receive my order.
3 december 2024
Placed an order but never receive it
Placed an order but never receive it, contacted them but they refuse to take responsibility of missing delivery as well as no refund. I have been emailing them for few months, chasing my case as been told they are investigating it but they decide to ignore my emails.
21 februari 2024
Omdöme utan inbjudan
Svar från Organicawines.co.uk
Thank you for your feedback. We take every customer concern seriously and attempt to resolve any issues as swiftly and effectively as possible.
We understand your frustration regarding the delivery of your order, and we regret that this experience has caused you distress. However, it is important to clarify the situation based on the facts and communications we have on record.
First, there appears to be some confusion regarding who is involved in this transaction, as multiple individuals participated at different stages—placing the order, making the payment, and leaving the review.
Regarding your order placed on 22/01/2024, it was dispatched the following day, with delivery scheduled for 24/01/2024. We acknowledge that you opted to redirect the delivery, which is indeed common practice. When you informed us on 26/01/2024 that you had not received the parcel, we promptly initiated an inquiry with DPD.
To date, we have opened five separate inquiries with DPD to resolve this matter. DPD has provided us with evidence, including GPS data pinpointing the driver at your property, a signature, and a photograph of the delivery location within your building showing a carpet in front of your door, confirming that the parcel was delivered to the correct address. Despite this, we have continued to pursue the issue on your behalf.
Throughout this process, we have exchanged approximately 14 emails with you, consistently updating you on the status of the inquiries and advising you to file a complaint directly with DPD to strengthen our joint efforts. We want to clarify that at no point did we state that we were personally investigating; rather, we have been coordinating with DPD, who is conducting the investigation. We have been transparent in our communications and have made every effort to keep you informed.
We understand how frustrating this situation is and apologize for the inconvenience it has caused. However, we must respectfully disagree with your statement that we have ignored your emails or refused to take responsibility. We have been diligent in our efforts to assist you and will continue to do so, despite the complexities involved.
We are still willing to pursue this further and open a sixth inquiry with DPD if you are prepared to file an official complaint with them as well. Working together, we can continue to press DPD for a resolution. We hope to bring this matter to a satisfactory conclusion and would appreciate your guidance on how you would like to proceed. Please contact us at help@organicawines.co.uk.
Wrong wine sent
After a mix up with the initial order it was corrected very quickly
18 april 2023
Omdöme utan inbjudan
Svar från Organicawines.co.uk
Dear valued customer,
We are very sorry to hear that you received the wrong wine in your order. However, we would like to clarify that our email address is functioning properly and we have not received any reports of issues with our communication channels.
Regarding the mistake with your order, please accept our sincere apologies for any inconvenience caused. Our return policy requires the customer to initiate the return process to ensure a smooth and efficient resolution. However, we are committed to correcting our mistake and will do everything in our power to make things right.
Please email us at help@organicawines.co.uk with your order details and we will gladly assist you in resolving this issue.
Thank you for bringing this to our attention and we appreciate your understanding.
Best regards,
Organica Wines
Great experience
Ordering process simple and easy, delivery despatch as stated, receipt of items as expected, packaging to protect bottles perfect, and great tasting wine! Who can ask for more.
29 januari 2023
Great delivery turnaround so close to…
Great delivery turnaround so close to Christmas
19 december 2022
A great easy to drink red at a sensible…
A great easy to drink red at a sensible price.
16 augusti 2022
The wine I received was delicious
The wine I received was delicious. It arrived on time and was very safely packaged. I will definitely use this company again.
21 april 2022
Luigi Leonardo case of 12
Luigi Leonardo case of 12
Wonderful sangiovese.
Love it
Amazing packaging
Speedy delivery
Excellent all round.
Wiil definitely use this company again
9 mars 2022
Strongly recommended this online wines…
Strongly recommended this online wines and beers company... First order was perfect, it was safe packed and delivered on the time...
2 mars 2022
Omdöme utan inbjudan
Beautiful wines with incredible taste
Beautiful wines with incredible taste. Organic red wines are great. I advise
1 mars 2022
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