Orangetheory Omdömen 38

As a member with a two-month membership, I had no issues to report until I encountered some unpleasant situations. As customers, we members expect a positive experience from the staff at the front desk. They should be courteous and provide the best service possible.

Mistakes can happen, especially when it comes to communication between staff and customers. In these situations, it's important for the staff to address the problem tactfully, without making the customer feel disrespected or losing faith in the service.

When I arrived for my lesson today, I realized I had forgotten my personal watch at home, which I had purchased from the company. To my surprise, the front desk staff immediately informed me of a $10 charge to use a watch during the lesson. I found it unreasonable to be charged extra for using an essential piece of equipment required to monitor the class. TO BE ON THE ORANGE COLOR.

The staff could have handled the situation with more sensitivity. They should have clearly explained the policy upfront to avoid frustrating the customer. Since the customer was unaware of the policy and had seen others use it in class without being charged, the staff should have acknowledged the potential for miscommunication and reassured the customer that they could still fully enjoy the class for that session, while gently reminding them of the rule and allow me to use the watch for the class.

In the past, the customer had forgotten, and a staff member at the front desk had never mentioned the need to pay, which is why they were so surprised by what happened today.

A more understanding and considerate approach would have been greatly appreciated, preventing the customer from feeling upset about losing a class they had already paid for. I was disappointed with the front desk staff member, who was clearly unpleasant, as well as the teacher. As the leader of the class, the teacher should have acknowledged me, apologized for the miscommunication, and invited me to stay and enjoy the class and give me the watch. The overall experience was unacceptable.

Unless you are completely sure that you will be attending a lot DO NOT sign up for the membership. It's the worst experience, contacting the stores or even the company is a hassle. They make cancelling the membership the most difficult process. I would not recommend Orange Theory there are so many gyms out there that have a better cancellation experience and allow you flexibility.

1. They said that I would have 6 free work outs before they even charge my card. They claimed that they would charge my card this coming next Friday after the first free work outs. They charged it right away after my 1st session.
2. They said it would be $160 a month for unlimited work out sessions but I would get the 2nd month for free and there are no hidden fees. It actually ended up being $170. They said I had to sign the paper work right away to get this deal.
3. They require you purchase a heart monitor to take their classes. I thought that the heart monitor was just part of the class because the membership itself is expensive. No. They require you buy it. And it's $140. Or you can set up a payment plan and it's an extra $40 a month. This was not mentioned to me at all. The additional fees just keep building.
I was going to cancel but I feel like I can't even use up my time left there because I'm not going to go buy a heart monitor or sign up for a monthly fee to pay for said heart monitor.
Besides these factors, the coaches are wonderful. You work in small groups and they work hands on with you. It's a clean, friendly environment. Additionally, I love the idea of a heart monitor but charging $140 for one just to take the class truly is a hidden fee. When I asked gym staff how much it cost you could tell that she was hesitant to tell me the cost! Coaches are amazing- Gym staff seems to actually be full of sales representatives.

Scam!
They try to get you with a free class offer then will find a way a to disqualify you from being "eligible" to attend a free class.

There are better gyms on the area that don't try to scam people into purchasing membership.

Decent workout in a 55-minute period. Most of the coaches do a good job. I canceled my membership due to the over-the-top PRIDE push in June 22. This was icing on the cake with the lack of customer service - class cancellation policy is 8 hours before class - so if you anticipate being stuck in traffic after work, or if you wake up ill for an early morning class, you are still charged a cancellation fee.

Today, I filed a formal complaint with BBB against Orange Theory Fitness located at The Heights, Houston, TX (3004 Yale St. Suite 200, Houston, TX 77018, (832) 930-9941).

On June 12, 2024, I signed up for a membership here, lured by their 30-day satisfaction guarantee, as advertised on their website. During my sign-up, I discussed this guarantee with representative (M), the representative, who confirmed it.

However, on June 18, 2024, I decided to cancel my membership due to poor service quality, well within the seven-day period since my registration. The rep then informed me that their location would not honor the satisfaction guarantee, claiming their location was not included in the guarantee despite it being clearly stated online.

To make matters worse, they also informed me that I would still be charged on July 12, 2024. Despite my protests, citing the online guarantee, they insisted on charging me $169.

This is a clear case of false advertising and unethical business practices. I urge others to be cautious and hope this review helps in making an informed decision.

This company is a scam factory. What they advertise, what they promise, even what they have on their phone message is not the truth. They do not follow the 30 day refund if not satisfied policy that they widely advertise. Stay away from Orange Theory Coronado, El Paso, TX

I personally go to the one in the woodlands on Gosling. The instructors are very motivating and the music keeps me going :).

I've been a member for 2 years and have to say hands-down that this is the best full body workout you can do in 1hr. Coaching is amazing, variety is awesome, and the community and friends you build there is great.

I am writing to address a discrepancy regarding my gym subscription with Orange Theory Fitness in Sodo Orlando. On January 24th I enrolled in the $24 monthly subscription plan through messaging without signing any physical contract or visiting the gym in person.

Recently, I contacted your customer service to cancel my membership due to relocating to One Pass. During this call, I was informed that I would be required to pay a cancellation fee of $179, a condition which I was not informed of at the time of subscription. I have kept a record of this conversation.

Furthermore, there is no documentation or communication provided to me that stipulates a requirement for a 30-day notice for cancellation, nor any mention of a penalty fee for failure to provide such notice.

I respectfully request a copy of the recording in which your representative states that I agreed to these terms. If this recording is not provided, I will be forced to take legal action to address this matter.

I appreciate your prompt attention to this issue and look forward to your response.

I am writing about the Orange Theory in Kingston MA how the owner and the facility is an embarrassment to the fitness organization. I was wrongly suspended and my personal items kept and thrown out. In my opinion I would avoid the Kingston MA location. She ruined a great concept and could careless about alpha male members loves her Karen’s.

June 2023 I had a knee injury. I didn’t freeze my account for a week thinking I would get better, but it was worse than I thought. So I then requested a Month freeze until end of July. I still was not ready to get back to these workouts so I was told I can do a three month freeze and finish up the rest of my month that I couldn’t complete, and “I get a free month when I get back.” Then I notice I was charged almost $200 in July to pay for that “free” month when I get back in October. I REALLY really don’t like liars and swindlers. This is cheating, and dishonest! There wasn’t even a guarantee that I would be able to come back if I had to do some other therapy. So why pay for something that I won’t get regardless? That’s THEFT! Orange Theory Ridgefield connecticut was great except their sneaky fees and unwarranted charges, because it’s simply “their policy”. Just because there’s a policy, it doesn’t always make it RIGHT in many circumstances. I find it very unfair they would take money from people the DISHONEST way. This organization has lost my trust, which could have been avoided if they handled my situation fairly and honestly. I’d like to get my money back for something I never agreed to because this is not right! Shame on you Ridgefield OTF!!

Enjoy the workouts. Not enjoying Pride Month. Feels like a religion. A month of forced “celebration” for sexual perversions. No thanks. Time to find a new gym.

My daughter attended a class at the local Orange Theory with a group from her school, and while there, she spoke with the manager. My daughter informed them that she attends school in another part of town, and they assured her that it was not an issue and that she could take classes at any Orange Theory location. Additionally, they informed her about the 30-day quit-free guarantee, stating that if she did not enjoy the classes after 12 visits, she could cancel her membership.
After attending a few classes, my daughter did not enjoy the experience but decided to continue to complete the 12 classes. Upon completing the 12th class, she attempted to refund her membership, but Orange Theory informed her that she had voided her quit-free guarantee because she did not complete all 12 classes at the same location where she signed up. Although my daughter takes responsibility for not reading the fine print, it is concerning that the manager did not inform her of this detail, especially since they discussed the possibility of attending classes at other locations. After speaking with management, she agreed it was her own doing for not getting the refund of $80.00 however she has been charged an additional $160.00 for the following month because she did not cancel her membership 30 days in advance. It seems unreasonable to expect her to cancel her membership before completing the required 12 classes to fulfill the 30-day quit-free guarantee.
Despite explaining the situation to the manager, she did not show any concern or willingness to address the issue.
It is VERY disappointing that Orange Theory seems to prioritize monetary gain over customer satisfaction.

I have been going to OTF in South Beach, Miami and NYC for 3 years now. I originally liked it a lot because it gave me a consistent workout in an hour. Lately, besides the bike I use for tread because of knee problems and addressing a shoulder injury, I have been unable to do at least 1/2 of the workout because rather than being a mix of abs and upper body, everything is upper body, with shoulder presses above the head, being difficult for my torn rotator cuff. Today was the last straw, as the "catch me if you can" did not adhere to HIIT policies of going up and down in heartrate--it was just a continuous going hard and I was continually in the red zone with my HR. My whole reason for doing HIIT is for cardiodynamic conditioning--teaching my body to bring down my HR on a consistent basis and within the time frame before again accelerating. This exercise of contnuously going hard does not achieve that and, moreover, I think it's dangerous. Pair this with lack of towels at this session in South Beach caused me to just give up and cancel my membership altogether.

Your sales staff said first free trial lesson. I couldn't go to the trial class at 09.30 am because I woke up with a migraine headache.Your company took 28-USD from my husband's credit card in the same day without our approval, without even a phone call, for the trial lesson that they advertised for free. The trial lesson is not an individual sport, but the use of the machines in the gym. therefore, there is no institutional loss for them. While I was planning to go at the available time, when I saw that money was withdrawn in this way, I came to the conclusion that it was an unreliable company. I will definitely not surrender my health to such a company.

In February me and my wife subscribed the OT program at East Boca Raton Unit. On the sales pitch we were told we could use gyms around the country and Canada, including Vancouver and New York the places we would move in March and April, leaving Boca Raton for good. They were really bold on that, and it seemed awesome for us.
So we used 1 month in Boca and went to Canada. For our surprise, Canada units have the same same but DO NOT accept subscriptions from US. So, all credits me and my wife had could not be used there. We froze our memberships and after a month we moved to NYC. For our surprise again, you can only use NYC's gyms if you pay a fee of almost twice the subscription plan, because they are like prime locations.
Then, I requested a cancellation for our plan and a refund of unused credit (in fact i paid 3 months and used 1). We had several discussions through the phone and we were not able to get any cent back.
So, on sales pitch, everything seems nice and amazing (not to mention we were told we could use OT's heart monitor, but nobody tells you it costs $15 per class until you go to 2nd class). Besides that really bad way of doing business - LYING AND FOOLING YOU - they have very bad customer care and no empathy at all.