this is the worst company ever. I called to cancel for my father and got the run around for over two hours. they just kept transferring me and asking the SAME questions over and over and over and ov... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Due to moving, I had to cancel my Internet service. I had to talk to three customer service persons until the last person got the cancellation done for me. The first two persons hanged up on me after... Se mer
Företaget har svarat
Internet goes out every time it is cold. When calling their non-existent "customer service", only advice is to restart the modem, which I already did 10 times, and which does nothing. The third time,... Se mer
Företaget har svarat
I would leave 0 stars if it was an option. This all began in June when I tried to cancel cable/internet. This is all I will say...it is now end of August, account is still not cancelled, and I have be... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Optimum HQ is located in Bethpage, NY. We provide high-speed Internet, Mobile phone, cell phones, and cell phone accessories. Also, our company offers digital cable television and home phone services to residential and business customers. Recently visited one of our new retail stores (dubbed "experience centers") yet? Well, stop by a location today! Choose us for all of your house internet, 5G, and moving internet service needs.
Kontaktuppgifter
6710 Hartford Ave, 79413, Lubbock, Texas, USA
- (844) 874-7558
2,6
Dålig
4 omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
this is the worst company ever
this is the worst company ever. I called to cancel for my father and got the run around for over two hours. they just kept transferring me and asking the SAME questions over and over and over and over. not kidding!!!! it was absolutely miserable. no way to do business at all!!!! now i'm about to go through the same thing for myself and i'm dreading it!!! they won't let you cancel online!
21 augusti 2025
Omdöme utan inbjudan
Svar från Optimum - Lubbock
Hi Mary. We would be glad to have the opportunity to address any additional concerns you’re having so that we can better your experience going forward. Please feel free to email us at BrandReviews@Optimum.com. Thank you. ^Luthfi
if you had to cancel
Due to moving, I had to cancel my Internet service. I had to talk to three customer service persons until the last person got the cancellation done for me. The first two persons hanged up on me after he could not convince me to keep the service while the house is on the market. It took over an hour to get it cancelled.
23 juni 2025
Omdöme utan inbjudan
Svar från Optimum - Lubbock
Hello, thank you for taking the time to leave a review and providing your experience. If you need any further assistance, we'll be happy to help. Feel free to send an email with your account information to BrandReviews@optimum.com. ^Randy
I would leave 0 stars if it was an…
I would leave 0 stars if it was an option. This all began in June when I tried to cancel cable/internet. This is all I will say...it is now end of August, account is still not cancelled, and I have been on hold for hours trying to find out why (aside from the fact that I was told that the original Optimum agent did not complete their task correctly). And they have continued to bill me. I can further bore you with more details, but it is ridiculous. Do yourself a favor and choose another provider....and if you go with Optimum, please remember this review when you try to cancel....and remember "I told you so". The amount of my time that has been wasted on this is frustrating, and the higher-ups at Optimum should also know that they are wasting the time of their employees with their policies and procedures (unless their job is to trap you and take you in circles). It is no surprise that their rating on all review channels are in the ballpark of 1-star.
29 augusti 2025
Omdöme utan inbjudan
Svar från Optimum - Lubbock
Hello Jason. We would be glad to have the opportunity to address any additional concerns you’re having so that we can better your experience going forward. Please feel free to email us at BrandReviews@Optimum.com. Thank you. ^Luthfi
Internet goes out every time it is…
Internet goes out every time it is cold. When calling their non-existent "customer service", only advice is to restart the modem, which I already did 10 times, and which does nothing. The third time, they finally made a service appointment...in 7 days. That did it. after 3 years of suffering from slow, unreliable service (1G is really about 150 MBs), switched to a slightly more expensive fiberoptic competitor, installed in 2 days. Finally, useable internet...something Optimum will not provide.
Optimum is a racket, class action needed.
12 januari 2024
Omdöme utan inbjudan
Svar från Optimum - Lubbock
Hey Bernhard! We are terribly sorry for this poor service experience and regret seeing you go. If there is anything else you would like to share or anything we can help address for you; please don't hesitate to email us at BrandReviews@optimum.com for help anytime. Your feedback is valuable and will help us provide a better experience, and we hope to better serve you in the future. Thank you! ^Andre
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.