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OpenMoney Omdömen 

183
•
TrustScore 3.5 av 5

3,7

Investeringstjänst
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I have been with OpenMoney for a few years with little issues, until I decided initiate a transfer out of my OpenMoney ISA into another company (standard process normally taking 30 days). 3 mont... Se mer

Betygsatt 5 av 5 stjärnor

We were due to remortgage and contacted OpenMoney to help. We were put in touch with Karina who was just brilliant, she was always available and very helpful in her explanations. It was incredibly str... Se mer

Betygsatt 5 av 5 stjärnor

I needed a lot of guidance over a period of a few months as I was fairly overwhelmed and didn't know where to start. Ryan Browns helped me along all the way. He was exceptional at explaining everythin... Se mer

Betygsatt 5 av 5 stjärnor

So far so good. I had a slight problem understanding how to set up the account so I took advantage of the call back option. They explained the mechanics and Also explained pension taxation to me in mo... Se mer

Företaget har svarat

Företagsinformation

  1. Investeringstjänst

Om OpenMoney

Informationen kommer från olika externa källor

OpenMoney are here to make financial advice accessible and affordable to everyone.

They offer personalised financial advice through their online platform and offer tools in their app to help people follow that advice and get out of their financial cycle.

Within the app, users can connect all their accounts to the OpenMoney app to see all their money in one place. Once connected, OpenMoney will then start advising you on how to manage your money properly. Sounds great right!

They also offer a personalised recommendation on whether you should manage, save or invest your money, and help you every step of the way.

Based on your goals and financial situation OpenMoney lets you invest from as little as £1 - cheaper than your morning coffee! As well as creating your own diversified portfolio in which they invest in assets from all over the world including shares and bonds in companies and governments worldwide.

Finally, Financial Advice for all.

Kontaktuppgifter

3,7

Medel

TrustScore 3.5 av 5

183 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,7

Alla omdömen

(183)

0 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer
Betygsatt 1 av 5 stjärnor

Website did not load - is this a scam?

Website did not load. Is this a scam?

5 januari 2020
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi Dean,
Thanks for leaving an honest review of your experience on the website. We’re very sorry that our website would not load for you. It would be great to understand what the issue was so we can investigate further. You can contact our support team on webchat, Monday – Friday, 9am – 8pm or via email at hello@open-money.co.uk.

We can assure you that we’re not a scam! We’re fully authorised and regulated by the Financial Conduct Authority – you can find out more about this on the FCA’s register here: https://register.fca.org.uk/ShPo_FirmDetailsPage?id=001b000000l90izAAA - we hope this puts your mind at ease 😊

Thanks,
The OpenMoney Team

Betygsatt 1 av 5 stjärnor

Couldn’t connect to my bank account and…

Couldn’t connect to my bank account and each time I tried had to enter ALL the data again - I get that I would need to enter account details etc but why my name and address - gave up after the 5th time

3 januari 2020
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi Juliet,

We're really sorry you experienced these issues with our app and we apologise for any frustration we've caused. We are aware of some issues when adding certain bank accounts and we are working hard to fix them! We're updating our app in the coming weeks to fix these issues, so we hope the update will solve your issues.

If you would like to speak to one of our support taem about the app update or your experience you can do so on our live webchat or by emailing hello@open-money.co.uk.

Thanks,
The OpenMoney team

Betygsatt 5 av 5 stjärnor

Prompt efficient service

Prompt efficient service, very helpful advice and follow up

11 december 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi Jeremy,

Thanks for your feedback! We hope you enjoy using the OpenMoney service in the future too.

Thanks,
The OpenMoney Team

Betygsatt 5 av 5 stjärnor

Great so far

Great so far, easy to go through, look forward to getting my review

5 december 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi Kevin,

Thanks for the positive feedback! We really appreciate it.

If there's anything else we can help with, our friendly support team are available on webchat Monday - Friday, 9am - 8pm.

Thanks,
Tom

Betygsatt 5 av 5 stjärnor

Easy & straightforward.

Really easy to use the site. Clear instructions. Feeling confident using this company.

5 december 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi there,

Thanks for the positive feedback! We really appreciate it.

If there's anything we can help with, our friendly support team are available on webchat Monday - Friday, 9am - 8pm.

Thanks,
Tom

Betygsatt 1 av 5 stjärnor

All sounds very promising but...

All sounds very promising but I tried twice to invest with them and both times, I couldn’t get past the opening hurdles. Computer says no.

The initial questions and profiling isn’t fit for purpose and this makes me question how efficiently they would manage my money.

21 november 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi Paul,

Thanks for your feedback. Our automated system will provide you with a recommendation on whether you should invest based on the information you provide to us.

If you are unhappy with your recommendation you can contact one of our support team on webchat to discuss further.

Thanks,
The OpenMoney Team

Betygsatt 1 av 5 stjärnor

Terrible

Terrible. Linking bank accounts did not work. Tried lots of times. No option given if doesn't work. I am sure all login details correct. Wasted over an hour in all. Very annoying.

14 november 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi Sarah,

Thanks for leaving us an honest review, your feedback is really important to us. We apologise for the inconvenience you faced when trying to add your bank accounts to the app.

We are aware of some issues when adding certain bank accounts on the app and we are working to fix these. Keep a look out for app updates in the future that should fix this issue! If you have any further feedbeack about how we can improve the OpenMoney experience, please let us know at hello@open-money.co.uk.

Thanks,
The OpenMoney Team

Betygsatt 2 av 5 stjärnor

Debts, credit and loans

Only covers credit cards as part of the credit option.. doesn’t cover loans or other debts that someone may have and therefore asks you to come back when it’s updated.

13 november 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi Muller,

Thanks for leaving an honest review of our service and we really appreciate the feedback on the functionality. There is the ability to add other accounts such as loans currently but we apologise if you were unable to add your provider.

Your feedback has been passed on to the product team and we will look to add this functionality in the near future. If you have any other suggestions, please let us know at hello@open-money.co.uk

Thanks,
The OpenMoney Team

Betygsatt 5 av 5 stjärnor

An Interesting Approach to Investing and Saving

A great proposition, received a recommendation and I can also chat with an adviser. Its a different approach to investing which I hope works. I use the app but would like to see Monzo and Starling integrated into the account aggregation feature.

17 oktober 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi Cole,

Thanks for leaving a review of our service!

We are working on adding providers such as Monzo and Starling to the app and we will keep our users updated with the progress.

Thanks,
The OpenMoney team.

Betygsatt 1 av 5 stjärnor

Telephone advice not recommended

Not very impressed. Felt like zero advice was given and that they were more interested in selling products.

12 oktober 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi Mark,

Thanks for the leaving us an honest review.

With our service we offer restricted advice which means that we can only give advice on the products and services we offer. We are sorry if you felt as though we were selling our products to you and you didn't receive any advice from us, this is not what we are trying to achieve with OpenMoney!

If you would like to discuss your account in more detail or anything to do with our proposition please book another appointment by emailing us at hello@open-money.co.uk and we’d be more than happy to help where we can.

Thanks,
The OpenMoney Team

Betygsatt 4 av 5 stjärnor

Interesting tool

Interesting tool
It appeared to take a judgement from my submission, that forced me to speak to their expert.
I was unable to get back to my data to amend
Most frustrating

10 oktober 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi there,

Thanks for leaving a review and letting us know your frustrations. We hope that you were able to get this sorted after speaking to one of our advisers, but if there is anything else we can help with please don't hesitate to contact our support team on web chat, between 9am and 8pm on weekdays or via email at hello@open-money.co.uk.

Thanks,
The OpenMoney Team

Betygsatt 4 av 5 stjärnor

Open Money good deed company

Open Money is absolutely the one place for all your financial needs. They offer extended support and the customer care team is spot on assisting the customers. I would highly recommend OpenMoney from my own personal experience with them. An account with them doesn’t tie you up and they are impartial.

27 september 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi Vlad,

Thank you for taking the time to leave a great review. We are glad you are enjoying the service!

Thanks,
The OpenMoney Team

Betygsatt 4 av 5 stjärnor

An easy platform to use

An easy platform to use. I had to be patient to synch my bank accounts to the app (some required a couple of attempts) but investing is certainly easy.
I'm yet to use the helpline, but the questionnaire and investment assessment is pretty detailed and I have gone ahead with the OpenMoney recommendation.
This is my first time investing so I am reliant upon their advice...time will tell how good it is!

26 september 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi Richard,

Thanks for the great review! Sorry to hear you had a little trouble syncing bank accounts - we are always working to improve our app so that the whole process is completely seamless and will be releasing updates in the coming weeks.

Thanks,
The OpenMoney Team

Betygsatt 5 av 5 stjärnor

Really like open money

Really like open money. I opened a stocks and shares isa that I drip money into every month. I love that the app is so easy to use and shows me my money at a glance. Website is more comprehensive and they have a messaging service to drop in questions that they always answer. It's opening my eyes to simple ways to save.

They also provide analysis of your bank accounts and how you spend with is fairly useful to understand what you are blowing your cash on!

26 september 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi David,

We are so glad you are enjoying the service! Thanks for taking the time to leave a review, we really appreciate it.

Thanks,
The OpenMoney Team

Betygsatt 5 av 5 stjärnor

- great service so far

- great service so far , really open honest and trustworthy financial advisors.
- understanding of my situation and amended the details I needed really easily.

Thank you!

Can not recommend them enough!

26 september 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi James,

Thank you for the review, we're really pleased you are enjoying the service!

Thanks,
The OpenMoney Team

Betygsatt 4 av 5 stjärnor

Easy set up

Easy set up, will see how it goes

26 september 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Thanks for the review Gemma, glad you found the set up simple!

Betygsatt 4 av 5 stjärnor

NEW CUSTOMER EXPERIENCE

ADVISERS ARE READILY AVAILABLE AND HELPFUL. APPOINTMENTS TO DISCUSS THE PRODUCTS ARE EASY TO GET.

I FIND THE WEBSITE TO NOT ALWAYS BE INTUITIVE OR TO TELL AN INVESTOR WHAT TO DO NEXT.

ADMIN SYSTEMS SEEM EFFICIENT.

26 september 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Hi Guy,

Thanks for the review! Glad you are enjoying the service and have found the adviser appointments helpful!

Thanks,
The OpenMoney Team

Betygsatt 5 av 5 stjärnor

Excellent app

Excellent app, really good customer service

26 september 2019
Omdöme utan inbjudan
Logotyp för OpenMoney

Svar från OpenMoney

Thanks for the great review, glad you are enjoying the service Euan!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

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