Helpful, knowledgable and friendly staff. Offers a solid flgs discount on products with no pressure to buy. Also runs local leagues in bloodbowl, 40k and other various tabletop and card games. Definit... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great store. Had originally ordered a journey together booster box however they told us that the distributors were not going to fulfil and instead offered first grabs at some other TCG that may intere... Se mer
Företaget har svarat
Fast and efficient delivery. Order was packaged well. The store facilities are always great when going in to play a few games. Great shop!!
Postage took a bit longer than hoped but in their defence there was a postal strike at the time. Other than that, it's great. Only criticism would be to make packages tracked as it it's just a case th... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Independent hobby and games store.
Kontaktuppgifter
Storbritannien
- support@onyxdawngames.com
- onyxdawngames.com
4,9
Utmärkt
335 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great price
Great price. Fast postage and well packaged. Will definitely buy from again. Thanks.
10 september 2025
Kill Team - Tomb World
Brilliant service once again, was updated when there was a delay which saved me time and the pre order service was seamless.
17 september 2025
Svar från Onyx Dawn Games
Thank you for your review! :)
Svar från Onyx Dawn Games
Hi, I'm sorry you felt our communication wasn't up to scratch.
From our records our communication with you was as follows:
E-mail from you on the 1st and 2nd June, replied to on 3rd June.
Three e-mails received from you on 3rd June replied to 4th June.
E-mail received 6th June, replied to 10th June (weekend e-mail).
E-mail received 17th June, replied to 18th June via group update e-mail.
E-mail received 18th June replied to 18th June
E-mail received 23rd June replied to 24th June.
12th August group update e-mail sent out by us.
E-mail received 20th August replied to 1st Sep.
E-mail received 1st Sep replied to 1st Sep
One reason for the delay in the final e-mail was because you had strongly stated previously that you did not wish to purchase from us going forward due to not being happy by your order being delayed due to a change in release date by The Pokémon Company so we duly removed you from future Pokémon order mailing lists. You did receive your ordered item on the new release date which you came to collect. You then informed us in your final e-mails you knew about the delay beforehand and were "testing" us in your e-mails wanting a quicker reply to questions you already knew the answer to.
Once more, apologies that you feel our communication was poor and you felt in limbo. We will take on board from this that further reinforcement and repeating of previously given information may be required so that customers can feel secure with their order.
Since using Onyx Dawn Games I’m getting…
Since using Onyx Dawn Games I’m getting used to receiving undamaged books. If only I got this level of service from other sellers! You know who I mean. Keep up the good work.
8 augusti 2025
Svar från Onyx Dawn Games
Thank you for your review! :)
Brilliant company
Brilliant company! Their orders where on time and I have to say better than the other sites I bought from.
31 juli 2025
Ordered an item
Ordered an item, which should have been received within a few days and got it a week later. The person did say they only have small team and that the person who was supposed to be in was sick. He then told me that my parcel should have been sent a few days before and that he will get it done within 2 more days. Seems like bad service when they admit I should have received my item already but it will take this person another few days to sort it. Gave a 2 stars because least there was communication, just bad service, won't be going back here.
26 juli 2025
Svar från Onyx Dawn Games
Hi Stephen, I do apologise that you haven't been happy with our service and delivery times but I do feel that parts of your review were misleading. Your order was placed on Tue 22nd July for it to be sent out within the next two days. We contacted you ourselves on Thu 24th to apologise for your order not being dispatched yet due to staff illness and the store being closed the day before and that your order will be sent out later in the day or tomorrow. You contacted us the next day (Fri 25th) saying you were still waiting for confirmation of delivery and we resplied with your tracking number letting you know deliveries were sent out in two batches as we were catching up so there may be a delay in the auto-confirmation but your order has been sent (hence the active tracking number). You received your order on Mon 28th (in line with weekend delivery services for Royal Mail Tracked 48 deliveries). We did not have or send any additional correspondence stating that the item should have been sent few days before and/or would be sent in a further two days from our initial point of contact with you and your only e-mail to us was your e-mail on the 25th saying you still had not received any confirmation (to which we replied with confirmation). Once more, apologies for the delay in sending your order out and not meeting your service level requirements.
Really friendly service with great…
Really friendly service with great communication. Highly recommend.
26 juli 2025
Svar från Onyx Dawn Games
Thank you for the kind review! :)
Pokemon TCG 151 booster bundles.
Great store. Had originally ordered a journey together booster box however they told us that the distributors were not going to fulfil and instead offered first grabs at some other TCG that may interest me. Great company love them a lot as their service is great and always live up to their word. Will 100% be using them in future as they keep you updated.
10 juni 2025
Svar från Onyx Dawn Games
Thank you for the kind review! :)
Item shipped and on time and the…
Item shipped and on time and the ordering process has been great and professional through out.
Unfortunately, the product arrived slightly damaged (broken seal) on arrival, but otherwise in good condition.
11 juni 2025
As Advertised
Exactly what you would expect from a pre-order, package arrived on my doorstep day of release! Was well packed and in good condition.
12 juni 2025
Timely delivery and great price!
My box arrived on launch day. I was a little worried at first with all the horror stories of other LGS's I've seen online cancelling people's orders, but Onyx Dawn got mine delivered on time and for a great preorder price. If I lived anywhere near the LGS I would be a frequent buyer/player for sure!
11 juni 2025
Always helpful and fast with pre orders
6 juni 2025
Best card shop in Bedford
Very well run business - all communication is prompt and clear, prices for Pokemon are mostly at retail price (or slightly higher which isn’t abnormal and still well below what everyone else sells at). Feel like a valued customer, will definitely be coming back for all future Pokemon releases.
3 juni 2025
5 stars
Hello all, the seller was extremely helpful and responded really fast to my queries on delivery time and order availability. I will 100% be using them again for my cardboard needs.
Thank you so much to Samir for the kind assistance.
9 april 2025
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