Having entered all the correct information into the online valuation tool On The Market came up with an estimated monthly rental figure of £750 and a range between £540 - £950. I know similar properti... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So annoying that my Kent estate agent insists on putting property on OnThe Marketfirst , which appears to have a very wonky countdown clock, that keeps adding, rather than removing seconds and minutes... Se mer
In terms of rentals On the Market is practically useless because they are never up to date. All the properties have usually been let already. I know that they will say that the agents haven't let them... Se mer
Ronnie has been fantastic with everything. I'm really surprised by how many good quality leads we received compared to the other portals. Very impressed by the service Ronnie has given us.
Företagsinformation
Om OnTheMarket
Skrivet av företaget
We are a property portal which advertises properties on the estate agent's behalf, we are not an estate agency.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
OnTheMarket is the simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We feature Only With Us properties to serious property seekers either exclusively* or 24 hours or more before agents release these properties to Rightmove or Zoopla.
* Exclusive properties are properties advertised at OnTheMarket.com by customers who do not list their properties with either Rightmove or Zoopla.
Kontaktuppgifter
5 Churchill Place, 10th Floor, E14 5HU, London, Storbritannien
- 0808 1202 877
- support@onthemarket.com
- onthemarket.com
2,5
Dålig
385 omdömen
Har besvarat 71 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
OnTheMarket is a decent online property…
OnTheMarket is a decent online property portal for those searching for a new home. The website is user-friendly and provides comprehensive property listings, near local amenities and other tools such as mortgage and utility calculations.
14 maj 2023
Svar från OnTheMarket
Hi there, thanks so much for your feedback and five star review. We really appreciate it and are glad you're finding great use of all our features at OnTheMarket. We're always looking to improve so please don't hesitate to contact the team at support@onthemarket.com with any suggestions you might have. All the best!
The team was very professional
The team was very professional, friendly and quick to respond to our request.
10 maj 2023
Svar från OnTheMarket
Hi there, thanks for the glowing review! We really appreciate it. It's great to have you with us as an agent. We think our teams are pretty great and we're glad you think so too. If you need anything in future, please don't hesitate to reach out to the team at support@onthemarket.com. Thanks!
Maria at On The Market - 5 star
Maria has been great with onboarding us
10 maj 2023
Omdöme utan inbjudan
Svar från OnTheMarket
Hi Enzo, thanks so much for your kind words and five star review. It's always great hearing our agents' feedback, so thanks for sharing, we'll be sure to send this to Maria. If you need anything in the future, please don't hesitate to contact the team at support@onthemarket.com. Thanks
Cookie annoyance / specific searches
The cookie consent every few seconds or every page drives me insane!!! I've set up the alerts to avoid using the website and the cookie annoyance. Would like the option to exclude new homes from search, would reduce the properties coming through that are not suitable.
28 april 2023
Omdöme utan inbjudan
Svar från OnTheMarket
Hi Claire, we're sorry you're having issues with the cookie pop-up on your browser. It can occur for a couple of reasons. One main reason could be you have an ad-blocker extension installed. Disabling the extension or adding OnTheMarket to the allow or whitelist should help with this. If that's not the case, please contact our team who can assist further. In regards to your alerts criteria, you can exclude new homes from your alerts by selecting the 'don't show new builds' filter. Our technical support team would be more than happy to assist you with updating this if you'd like to email them at support@onthemarket.com. Thanks
Worst experience of the agents in west London
I have been trying for 2 bedroom property for my family and every time they just say we don’t have any property available and they hang up
They don’t even listen to me what I am trying to search they don’t even call back when I request for a viewing worst experience on the market app and website
Will not recommend to any one as it’s a good app to see but not for the use!!!
24 april 2023
Omdöme utan inbjudan
Svar från OnTheMarket
Hi Ishrath, sorry to hear you're having difficulties with your property search. If you haven't already, we'd recommend setting up a property alert for the area/s and criteria that you and your family are looking for. It could be that there isn't anything available today. However, with an instant alert, you will be among the first to hear when something does become available. Please contact the team at support@onthemarket.com if you need assistance setting this up. Please be aware that OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agent. All the best.
I’m so disappointed in this company for…
I’m so disappointed in this company for trying to sell this property especially to a potential first time buyer. The property in question is 217 Albert rd, E16 2JS. This property is riddled with water, rats, electrical problems, rotten joists under bathroom area.There is planning permission in place for 4 flats that will be connecting to this existing block that shakes when buses go past, the building is if the lowest standard. There is also a flat on top of 217 that is occupied by 3 separate families. This property was also removed from Haart estate agents for these reasons.None of these damming facts are in the description of this property.
22 april 2023
Omdöme utan inbjudan
Svar från OnTheMarket
Hi Alex, we're sorry to hear you've been disappointed by a recent experience on our website. We'd advise you to discuss this matter with the specific agent relating to the property listing. OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agent. If you believe any advert on our site is misleading, you may report the listing to the Advertising Standards Authority (ASA). We wish you all the best on your property search journey.
I have not got as far as actually…
I have not got as far as actually getting the website to work at this time. As each time I am referred there, the page does not load, or it points to something other than what you first were directed to.
One rating because of the poor experience
On further investigating, it seems that Firefox is having issues with loading your page, when scrolling it becomes blank/white?, something I feel you need to address with Mozilla Firefox browser, for potentially losing customers.
17 april 2023
Omdöme utan inbjudan
Svar från OnTheMarket
Hi Simon, we're sorry to hear you're having issues accessing our website. If you could please either respond to our request or contact the team at support@onthemarket.com with your device and browser information along with the specific page URL you're attempting to access, we can investigate this further for you. Thanks for your feedback.
Excellent service & communication,
12 april 2023
Svar från OnTheMarket
Hi Kay, thanks so much for taking the time to leave a five star review. It's wonderful to hear your feedback on our agent membership, and it's great to have you onboard with us. If there's anything we can do, please reach out to the team at support@onthemarket.com. All the best.
So far everything has gone well
So far everything has gone well. Our properties were launched today as agreed.
2 april 2023
Svar från OnTheMarket
Hi Darren, thanks so much for taking the time to leave us a five star review. It's really great to hear everything is going well since you joined and it's wonderful to have you onboard with us. If there's anything more we can do in the future, please email the team at support@onthemarket.com. All the best
Warning, this site is showing properties that are not available for sale or rent.
1 april 2023
Omdöme utan inbjudan
Svar från OnTheMarket
Hi Alistair, we're sorry you're not satisfied with our website, OnTheMarket. We are a property search website which allows estate agents to list their properties. OnTheMarket is not an estate agency. There may be occasions where there is a delay between a property becoming reserved, SSTC or sold/let and when the agent is able to update that on our website due to software processes out of our control. We rely on our estate agent members to update their listings accordingly. If you would like to discuss this further with our team, please email support@onthemarket.com with more information. Thanks
Really annoying website
Really annoying website, finding it very difficult to actually look at houses as it keeps filling my screen with pop ups and repeated gdpr requests every minute, non-stop. Search facilities not as good as rightmove.
30 mars 2023
Omdöme utan inbjudan
Svar från OnTheMarket
Hi there, sorry to hear you're finding it difficult to use our website. We're always looking at ways we can improve and take onboard all feedback received. If you have any suggestions or ideas, we'd invite you to send them over to our team at support@onthemarket.com. All the best on your property journey.
Svar från OnTheMarket
Hi Ayrton, we really appreciate you taking the time to leave a review. It's always wonderful to hear feedback like yours from our agent members, we'll be sure to pass this onto Anna. Thanks again!
Matthew has been extremely supportive…
Matthew has been extremely supportive and always explained pricing and services very clearly.
28 mars 2023
Svar från OnTheMarket
Hi Daniel, thanks so much for your five star review. It's wonderful to hear your feedback and we'll be sure to pass this onto Matthew. If there's anything we can do to assist in the future, please don't hesitate to reach out to your account manager or the team at support@onthemarket.com. All the best
Great customer service
Great customer service, I phoned and they picked up immediately which I have struggled with other portals.
21 mars 2023
Svar från OnTheMarket
Hi there, thanks so much for taking the time to leave a five star review. All our teams really strive to give the best service they can to all our agent members, so we really appreciate your kind words. We'll make sure your feedback is passed on. Thanks again and you can always reach the team at support@onthemarket.com with any further queries.
Gave just 2 stars
Gave just 2 stars, because agent was there on meeting time, but other wise everything was terribly wrong. Ignoring my messages and not calling me back like they did promise. I have to struggle to contact the agency, what a waste of time. Recommend don't choose this rubbish agency no more, irresponsible staff.
14 mars 2023
Omdöme utan inbjudan
Svar från OnTheMarket
Hi Andis, we're sorry you weren't pleased with your recent experience with an estate agent. We'd recommend you send your feedback directly to the estate agent you were speaking with. OnTheMarket is a property search website which advertises properties on the estate agent's behalf, we are not an estate agency. We wish you all the best on your property search journey, thanks for visiting OnTheMarket.
OnTheMarket - NO NEVER AGAIN
Even one star here is a generous present to the firm. I have trusted the information the platform represents and finally got drama. 2 weeks of expecting the tenancy agreement and finally getting the knowledge that I won't move into the flat in two days from the date! It is not a big deal - but refund of the deposit and 3 months payment is a really big deal, not mentioning the time wasted and time is the most important thing we have in our life. Agency promises to get back my money, and who knows will it happen. And the agency for sure won't get back me money for living in the hotel while I was waiting for this flat to come! My moral damage from this situation definitely won't be refunded. To check your counterparties properly, knowing who you deal with - that's the reason why we should trust the business. Here I don't feel any trust and recommend you the same attitude to save your time, nerves and money. Try different platforms. BTW - I have contacted the team at support but no answer since last Friday (three working days already).
3 mars 2023
Omdöme utan inbjudan
Svar från OnTheMarket
Hi Anastasya, we're sorry to hear of your experience. If you could please respond to our request or contact the team at support@onthemarket.com. We'd like to look into this further for you. You can also contact the relevant authorities who can advise you further. Please check on the associated schemes website to confirm which the agent is part of, either The Property Ombudsman scheme or Property Redress scheme.
If you contact the team on the above email they can also provide you with the links to these schemes. Thanks
Anna was very helpful and informative.
1 mars 2023
Svar från OnTheMarket
Hi Brett, wonderful to hear your feedback and thanks for taking the time to leave a five star review. We'll be sure to pass your kind words along to Anna. All the best!
Jones & Associates
Outstanding response and communication. Compared to other portals they are extremely responsive. Thank you OTM.
2 mars 2023
Svar från OnTheMarket
Hi Jones & Associates, thanks so much for taking the time to leave a five star review - we really appreciate it! It's wonderful to have you onboard with us and we hope you enjoy your OnTheMarket membership. If there's anything more we can do now or in the future, you can reach the team at support@onthemarket.com, they'd be more than happy to assist.
All the best!
Steven Watson is the best account manager I have a come across.
Steven Watson has been our account manager since our company opened just over 2 years ago and of all the websites we subscribe to, he has been a pleasure to work with. He is regularly in contact with us to review our marketing and ensure that we are getting the best out of our membership. He is friendly and attentive and you really feel that he has your best interests at heart. Thank you Steven for your consistent service. You are an asset to On The Market. From Frances, Tim and Charlotte.
27 februari 2023
Omdöme utan inbjudan
Svar från OnTheMarket
Hi Frances, thank you so much for such lovely words. We'll pass this onto Steven, we're sure it'll make his day! It's great to hear such wonderful feedback about our team and we're glad you're happy with your OnTheMarket membership. Thanks again
Svar från OnTheMarket
Hi Guildcrest Estates, it's lovely to have you onboard with us and thanks so much for a five star review! We'll make sure to pass your feedback onto Anna and the team. If there's anything you think we can improve on in future or have any ideas please send them over to support@onthemarket.com. Thanks
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.