6Nice but dim. Ordered 2 Fermax handsets after giving the model number that replacements were required for. When the engineer attended to fit the replacement, it didn't work, he phoned the m... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We needed a replacement keypad for our Videx entry system. Online Security Products quoted a price much lower than we had been quoted elsewhere. As we had not dealt with them before we were unsure w... Se mer
I recently needed to install a wireless alarm and camera system at my premises, after a spate of antisocial events. Contacted Online Security Products and was amazed by the knowledge of their pro... Se mer
We are installers of automated gates and we purchase all our intercom systems from O S P, the next day shipping is a major bonus. I have had occasion to do a warranty claim and a return as I ordered... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Online Security Products, suppliers of professional CCTV, Door Entry, Access Control and Intruder parts from top manufacturers. We supply a vast range of professional products from leading manufacturers at low prices to trade and industry. Established in 2007 our staff are highly experienced having worked in the security industry for years.
Kontaktuppgifter
1, LS8 "XX, Leeds, Storbritannien
- 08008806123
- sales@onlinesecurityproducts.co.uk
- onlinesecurityproducts.co.uk
4,5
Utmärkt
85 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Andra tittade också på
Always so helpful and knowledgeable
Always so helpful and knowledgeable, really pleased with the service - so speedy.
Couldn't recommend more highly!
24 mars 2022
Omdöme utan inbjudan
My thanks to Philip Wilkinson
My thanks to Philip Wilkinson for the speed and efficiency in sorting out a problem for a replacement item when it was incorrectly specified to them.
When made aware of the problem the item was replaced within 24hrs.
A brilliant company to deal with.
17 januari 2022
Omdöme utan inbjudan
Thank you Tim !
I had a number of issues which have been resolved. Tim is an asset to this company - he works hard to resolute problems. The company is a Trade supplier.
Thank you Tim for your proactive assistance.
28 oktober 2021
Omdöme utan inbjudan
New Order, New Customer! 👍
Fantastic service and very competitively priced, will 100% use again. 👍
8 oktober 2021
Omdöme utan inbjudan
Excellent company to deal with..
Excellent company to deal with..
All items purchased have been delivered next day, usually before midday.
25 juni 2021
Omdöme utan inbjudan
Recovery of a problem
Order a part but due to a non delivery from Fermax I thought I would be in a mess. Tim arranged for a kit to be sent to me. It arrived very quickly. Very good service would recomend to anybody
4 mars 2021
Omdöme utan inbjudan
Needed to return a keypad under…
Needed to return a keypad under warranty, it was a complicated story from my perspective but they sorted it out quickly and arranged a refund for me.
Great customer service
Would highly recommend this company
2 februari 2021
Omdöme utan inbjudan
Highly recommended
I needed to buy a video door entry system with monitors on each of the 5 floors of my house, so it was an expensive purchase. I was a bit wary of buying direct online rather than getting a local security firm to come in, but Tim and Phil were very helpful and guided me through the process, advising what products and systems would suit me best.
They then liaised with my electrician on his installation queries, and delivery was very fast and secure. In the end there was one part which I didn’t need and I was able to return that for a full refund, which they have now sent back to me. Really good all round.
19 juli 2020
Omdöme utan inbjudan
Excellent service
Put in an order just before lock down. Ordered an out of stock product, Security Cameras, due to specific technical requirements. These guys kept me updated and recommended alternatives when it was clear the original supplier would not be able to deliver. Really good follow up by the sales and management team. Now have a perfect security camera system installed much better than I originally specified. Thank you.
23 juni 2020
Omdöme utan inbjudan
Excellent product, excellent delivery.
Excellent product, excellent delivery. I asked for a power supply as an extra delivery to my camera. I ordered after lunch, it was delivered next day! Well done you guys.
5 maj 2020
Omdöme utan inbjudan
Svar från ONLINE SECURITY PRODUCTS
Thanks for the review, we work hard to meet customers expectations, even in these difficult times. Nice to know our efforts are appreciated
Online Security Products are our first choice for CCTV and similar products.
Although we are a small firm, we're still treated just as well as larger clients might be, and OSP's guidance and assistance with specifications are first rate. Added to competitive pricing, a great product range, and fast delivery; OSP very much set the standard for other technology suppliers to follow.
18 mars 2020
Omdöme utan inbjudan
Excellent service
Excellent service. Got great advice on an NVR, ordered that evening and arrived the next day. Highly recommended.
29 januari 2020
Omdöme utan inbjudan
Excellent service
Extremely knowledgeable and helpful staff who helped to provide first class security system. Arrived promptly and all working excellent as promised. Would definitely use again.
15 november 2019
Omdöme utan inbjudan
Awesome product
Awesome product, with fast service and delivery. Would definitely recommend and purchase from again.
15 november 2019
Omdöme utan inbjudan
Fantastic service
Fantastic service, helpful and knowledgeable
Highly recommend
15 november 2019
Omdöme utan inbjudan
Great service and fast delivery
Great service and fast delivery, have used OLSP for all my security products for the last 5 years and would highly recommend.
15 november 2019
Omdöme utan inbjudan
Poor show
Needed to order cards for an unknown fob entry system. Was put through to there "expert" who took the details he said he needed to process order. Item sent was the wrong frequency and could not possibly work. I was then told this was my fault and no refund would be given. The cards supplied by this company were not official HID cards but the cheapest equivalent which can be purchased elsewhere very cheap. I paid this company no less then £250.00 and could not of been treated any worse with no refund.
Absolute shambles of an outfit.
I know they will counter this dispute with some generic response but the facts are simple. They got it wrong.
Between myself and 4 other linked buyers we have spent over 9k with this company in the last year but that will not be repeated.
Your "specialist" failed to ask one simple question which cost me £250 and cost your company any future business from me or any associated companies. Bottom line. I have been mistreated and have already actioned proceedings to recover lost money and valuable time. Do yourself a favour and take it on the chin.
15 september 2019
Omdöme utan inbjudan
Svar från ONLINE SECURITY PRODUCTS
Hi Rob, you seem to have a selective memory on this transaction. You did not contact us prior to placing the order, despite stating "Was put through to there "expert"", you simply ordered online, you also state you ordered "cards for an unknown fob entry system" which cannot be true as you selected the correct make and completed several questions during the order process which can only be answered by someone who knows precisely what they require . We advertise and sell to security professionals HID "Compatible" cards, they are custom programmed by a specialist UK manufacturer to order using the specialist information customers provide about their existing HID system and are of very high quality. When the manufacturer contacted you after you placed your order to double check your requirements and ensure you received working products, you read the details from the label on your original HID card fobs box, but failed to provide some details clearly printed on the label. Later, after the cards were manufactured, you sent a photo of the HID label and it was immediately obvious full details the manufacturer required were not provided. This omission meant the cards were programmed incorrectly for your site. These are custom manufactured non returnable parts. You also claim to have spent £9,000 this year, if this statement is true, statistically we performed perfectly for 98% of your orders by value. This is not reflected in your review and your statement that we are an absolute shambles of an outfit is defamatory. In addition, your statement "the facts are simple. They got it wrong" the information we needed to get it right was in your ownership but not communicated until after the products were manufactured.
Great customer service
Great customer service. Parts came as described and were priced fairly. would highly recommend to anyone in need of quality products.
12 september 2019
Omdöme utan inbjudan
Svar från ONLINE SECURITY PRODUCTS
Hi Michael, Glad you liked our service, please consider us first when you require further electronic security parts
Thank you very much to yourself and…
Thank you very much to yourself and your colleagues at Online Security Products for the prompt resolution to this problem, I am more than happy to recommend your company to other electrical contractors, your customer service is excellent. I would also like to say your Website is the best site i have been on in many a year, you literally have everything.
8 april 2019
Omdöme utan inbjudan
Svar från ONLINE SECURITY PRODUCTS
Many thanks for the great review, glad you appreciate the service we provide
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.