We ordered wardrobes with Online Bedrooms for a slightly awkward shaped room. Jonathan helped us with the design - he was incredibly patient as we couldn't actually measure the room (there were... Se mer
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Our online shopping experience has been brilliant. We were acknowledged on receipt of order and payment. Delivery driver was brilliant. I was a bit overcome with fitting cabinet but after downloadi... Se mer
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They have a blanket rule that they don’t reimburse any external costs, which also applies if they get it wrong - we were sent the wrong size doors and frames and the job had to stop. We’d set... Se mer
Fabulous company. Excellent customer service. We changed our Media Wall Unit to be more ‘bespoke’ for our needs and the designer Richard was accommodating , friendly and extremely helpful - as w... Se mer
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Företagsinformation
Skrivet av företaget
At Online Bedrooms, we believe fitted furniture should fit your space - and your life. That’s why our wardrobes and storage solutions are genuinely made-to-measure, delivered in as little as 4 weeks, and designed for easy self-assembly or expert installation. With step-by-step guidance, a free design service and up to 15 years’ warranty, we make it simple to create stylish, space-maximising furniture that’s built to last. Our team is here to help every step of the way - just check out our reviews to see how much our customers love the results.
Kontaktuppgifter
Prospect Close, Lowmoor Business Park, NG17 7LF, Kirkby-in-Ashfield, Storbritannien
- 0115 718 0322
- info@online-bedrooms.co.uk
- online-bedrooms.co.uk
4,5
Utmärkt
751 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 93 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Fantastic TV unit
Fantastic TV unit, very very helpful for your staff and Charley. I couldn’t ask for better service.
17 april 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thank you for leaving us such great feedback Louis, its very much appreciated. We will pass this back to Charley and the team.
Enjoy your TV unit!
Very good service by the design team
Very good service by the design team , who double checked our measurements. Friendly ,but professional. Quality of the product very good and easily installed by myself . Will highly recommend.
8 april 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thanks for taking the time to give us your feedback John. We are very happy to hear that the full service offered by Online Bedrooms was very much up to standard.
Thank you for your recommendation.
I would highly recommend this company…
I would highly recommend this company for their professionalism and product delivery. The concept I required for a space saving wardrobe system did not exist. With this team we created one, and the results were amazing! Well built and designed to last. Private courier delivery and even assistance getting it in the door. Could not ask for more!
Well done guys. I will see you again soon 👏
1 april 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Hi Sam, thanks for such great feedback. We are delighted to hear of your experience. We shall indeed speak again soon!
Very satisfied.
From start to finish online bedrooms have been brilliant to deal with. From accommodating a non standard order, to arranging delivery on a specific day of my request and swiftly rectifying a problem. Always quick to respond and always very helpful combined with a very good product made them a breath of fresh air to deal with. 100% recommend.
30 mars 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thanks for taking the time to give us such great feedback Paul. Thank you for the recommendation - it's very much appreciated!
Made to measure built in wardrobes
My experience was very good from start to finish. Design process and quote was smooth and my thoughts and wants were considered carefully, then alterations made when needed. The ordering process was easy and progress updates given via email. Delivery was as scheduled, everything was packed well and arrived undamaged. Assembly was straight forward with videos to watch and basic instruction provided which was adequate for me (experienced flat pack assembler and DIYer). I am extremely pleased with the end result which looks like a premium product.
13 mars 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thank you so much for your kind words — we’re delighted to hear you had such a positive experience from start to finish.
It’s great to know the design process felt smooth and collaborative, and that everything from ordering through to delivery met your expectations. We’re especially pleased the assembly worked well for you.
Thank you again for choosing Online Bedrooms — we hope you enjoy your new space for many years to come.
Scam company bad poor service
Very bad service from these company .
Worst ever waiting for delivery a month for a wardrobe and they delivered wrong parts , white wardrobe and they deliver grey colour drawers just shocking company , half white half dark.
Also many parts missing and damaged . Customer service very poor specially the manager a total disaster person Luis not helping customers very unprofessional person . Don’t believe fake reviews from others not true , that are bad so bad never again from these company . They don’t care for customers issues and when is their fault, Don’t be scammed by these company they deserve 0 rate
2 april 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
We’re sorry to hear that your experience did not meet your expectations. We take all feedback seriously and have noted the concerns raised regarding your delivery, the parts received and the service provided.
These matters will be reviewed internally as part of our ongoing commitment to improving the customer experience.
Excellent service and product
Customer service was excellent.Ordering was very straightforward and delivery was as arranged.
No delays, no problems.
Very very happy with the product. Looks fantastic.
18 februari 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thanks for leaving us such great feedback Emma, it's much appreciated! Delighted you are happy with your Online Bedrooms product and the service you received.
They didn't bother showing for the virtual appointment
Booked a virtual appointment for 6:40 tonight. Having finished work early and rushing home to make the appointment, we logged on at 6:38...at 6:55, still nobody had joined...Dylan finally calls at 6:57 stating that his last call over ran and it was "unforeseen circumstances"...utter tosh! That's just poor planning and clearly not leaving enough time between appointments to ensure they don't over run. To add insult to injury...rather than state he could look after us now, I'm told that they have availability tomorrow! Clearly wanting to get home, no consideration for the inconvenience to the customer. If it's like this at this stage, when they are supposed to be wooing you for your business...god knows what it's like when they finally have your money! Very poor service.
27 mars 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thank you for taking the time to share your experience Mark, we’re really sorry to hear how frustrating this was.
We completely understand how important it is to start appointments on time, especially when you’ve made the effort to finish work early and be ready. On this occasion, your designer’s earlier consultation did unfortunately overrun, and we didn’t communicate that delay to you as promptly or clearly as we should have. That’s on us.
We also appreciate your point about how this felt from your perspective — it’s certainly not the experience we aim to provide, particularly at the very first stage of your journey with us. You should never feel like your time isn’t valued.
Thank you again for your feedback, it’s incredibly important in helping us improve.
Great quality product, perfect fit to a unique space
We first gained some quotes for a bespoke wardrobe install and they were extremely high.
Online bedrooms offered a great alternative. The wardrobes were a fair price, great quality and lovely fit.
One thing I would say is that you would need to be fairly competent in assembling a flat pack product to be able to assemble the wardrobes; we brought in help to assemble ours. You also need to ensure that the space measurement is on point (although a measure tool is offered online which helps).
Overall we would highly recommended this website, with the knowledge that you should be fairly comfortable assembling quite detailed furniture flat packs.
26 mars 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thank you for taking the time to share such a detailed review, we really appreciate it.
We’re so pleased to hear that you found Online Bedrooms to be a great alternative, and that you’re happy with the quality, fit and overall value of your wardrobes.
You’ve also raised some really helpful points around assembly and measuring. As a made-to-measure product, accuracy is key, and while our online tools are designed to guide and support, a level of confidence with assembly can certainly make the process smoother. It’s great to hear you found a solution that worked for you.
Your recommendation means a lot, and we’re glad we could help bring your space together.
Thank you again for choosing Online Bedrooms.
Love my media wall
Compared to getting it done by external companies, you will save £'000s. The instructions are quite and good and if you can do flat pack furniture, you can do this. Really happy with the choice I made
22 mars 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thank you for your great feedback. We are happy with your choice too! :)
Great support from initial idea to…
Great support from initial idea to design team and customer service post order.
Can't fault in any way. Highly recommended.
17 mars 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thanks for taking the time to give us such positive feedback Ray. Thank you for choosing Online Bedrooms. It was a pleasure to work with you on your project.
Bedroom design
Jonathan Padley our bedroom designer offered good advice and understood our needs.
The end result was very pleasing and works very well for us.
Good quality materials and fittings made assy and installation relatively simple.
Delivery was exactly as promised.
I would 100% recommend this company
6 januari 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thank you for taking the time to share your experience.
We're delighted to hear that Jonathan was able to understand your needs and guide you through the design process. Creating a bedroom that works beautifully in both form and function is exactly what we aim for, so it's great to know the end result is working so well for you.
It's also wonderful to hear that the quality of the materials and fittings made assembly and installation straightforward, and that delivery arrived exactly as promised — reliability is something we place a lot of importance on.
Thank you again for your recommendation.
Media wall not the same as the Online Bedroom portrays!
This media wall is not the same as the one shown on the website! We ordered the 3 mtr one with shelves and cupboards All came packed really well so we were please. My husband is a carpenter so it was all put together, but he said normally the bottom would have a kicker that sets back! So I went online and looked at the original one we ordered and sure enough it has a kicker (plinth) at the bottom. When I compared our one to it there are a few anomalies. The shelves have a bottom plate, which makes it look boxy instead of being flush, all around the top there is beading/cornice with the same along the top of the cupboards, this should be a slight overhang so the cupboards look flush! But the worse thing about it is there is a seam going right through the middle of the unit (where the cupboards are put together) I called and asked why doesn't the unit come with a 3 mtr top, and was told they dont physically make 3mtr long tops?? I was told that we could have a full refund IF we packaged it all up as when they bought it to us! We're happy with the unit, my point was it's knowingly not what is on the website, we paid alot of money for something that Online Bedrooms says is a bespoke piece of furniture,be assured it isn't! They've taken down the review I put on their website! So I've put it on trustpilot so people have a right to know about this Company! Very slippery and their response will be the same as the previous customer on these reviews who had the same problem!!
9 mars 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thank you for your feedback. We’re sorry to read that you feel disappointed with aspects of your order.
We’re pleased that the unit arrived well packaged and that assembly went smoothly. Our media wall furniture is designed as a modular system so that larger installations can be manufactured, transported and installed safely.
Due to standard board size limitations used across the furniture industry, 3m units cannot be produced with a single continuous top panel, which means the top is supplied in sections. This is normal practice and the split top is clearly stated within the product information on the product page.
Regarding the design features you’ve mentioned, the unit supplied matches the specification for the product ordered. While imagery online is intended to accurately represent the product, variations in interpretation can sometimes occur once a piece is assembled within a customer’s home environment.
When you contacted us, you explained that you were unhappy and enquired about receiving a refund. In line with our customer service policy, we offered to arrange collection of the furniture and provide a full refund should you wish to return it. We did not require the furniture to be repackaged exactly as it was delivered - only that it be available for collection if you chose to proceed with the return.
We always aim to resolve any concerns fairly and transparently. If you would still like to discuss this further, our customer service team would be happy to assist.
Fantastic experience with Online Bedrooms!
Fantastic experience with Online Bedrooms! Their team was incredibly helpful, providing updated designs in just hours and shipping samples instantly. They even sent out extra screw hole stickers the same day I asked. The wardrobe takes some effort to assemble, but the final result is well worth it. Highly recommended.
19 februari 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thank you for your wonderful review.
We’re delighted to hear you had such a positive experience with Online Bedrooms. Our team always aims to provide quick design updates and prompt support, so it’s great to know the samples and additional parts reached you quickly.
While assembly can take a little time, it’s fantastic to hear the finished wardrobe was worth the effort. Your recommendation means a great deal to us.
Thank you again for choosing Online Bedrooms, and we hope you enjoy your new space for many years to come.
The ordering process was very easy
The ordering process was very easy. The delivery was on time and very well packaged. Easy to put the wardrobes together. Definitely need two people to assemble them. Some cutting involved but my husband is a whizz with things like that. All in all they look really good.
3 mars 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thank you for your lovely review.
We’re so pleased to hear that you found the ordering process straightforward and that your wardrobes arrived on time and well packaged. It’s great to know the assembly went smoothly and that you’re happy with how everything looks once installed.
Your feedback is greatly appreciated, and we hope you enjoy your new wardrobes for many years to come.
Svar från Online Bedrooms
Thank you for your feedback.
We’re really pleased to hear you were happy with the service you received from Online Bedrooms. We also appreciate your comments regarding the instructions — feedback like this is very helpful and allows us to continue improving the experience for our customers and would be keen to hear more from you. Please email marketing@online-bedrooms.co.uk.
Thank you again for taking the time to leave a review.
Company friendly helpful & easy to deal…
Company friendly helpful & easy to deal with . Products really good quality
10 mars 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thanks for your lovely review Caron, it's very much appreciated.
Thank you for choosing Online Bedrooms.
Excellent build quality
Excellent build quality, delivered on time, very happy with the services and product I have received from Online Bedrooms. Definitely will use them in the future.
15 januari 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thank you for your kind review.
We’re delighted to hear you’re pleased with the build quality of your furniture and that everything was delivered on time. It’s wonderful to know you were happy with both the product and the service you received from the Online Bedrooms team.
Your feedback means a great deal to us, and we look forward to working with you again in the future.
Excellent quality product
Excellent quality product. Delivery process also very smooth. Really pleased with the results. Feels durable too.
28 februari 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thank you for taking the time to leave us such a great review Mr Barnett.
We are delighted that each step of our sales and delivery process hit the mark, along with the quality of our product.
Thank you for choosing Online Bedrooms.
Great company providing bespoke wardrobes
Very helpful company that were able to provide us with fitted wardrobes for a difficult bedroom. The property is 18th Century with sloping ceilings, beams and uneven floors and walls. We wanted to install fitted wardrobes under the sloping ceilings and around the beams. The wardrobe carcasses and doors were of a high standard and were made to very precise measurements we provided. The fitting was tricky due to the nature of uneven surfaces etc but overall we are delighted with the result and are very happy to recommend Online Bedrooms.
1 januari 2026
Omdöme utan inbjudan
Svar från Online Bedrooms
Thank you for taking the time to leave such a detailed review.
We’re delighted to hear that you’re happy with your fitted wardrobes and that our team was able to help create a solution for such a characterful and challenging space. Properties with sloping ceilings, beams and uneven surfaces can certainly make installations more complex, so it’s wonderful to know the wardrobes worked well within the space and met your expectations.
We really appreciate your recommendation and hope you enjoy your new wardrobes for many years to come.
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