Onitsuka Tiger Omdömen 

Ordered my shoes on Friday morning and they arrived Wednesday before lunch with GLS.
The site said the shoes would ship within 1-3 business days, which was true.
Got the order confirmation instantly, but it wasn't until Monday evening that they were shipped. Fair play when they state the 1-3 business days.

Use the CM for sizes. They match your foot length. My feet are 28,9cm long, so ordered a EU size 46 (men's) which matches a foot length of 29cm. And they fit perfectly.

I would give 5 stars if they shipped faster and if I could get to choose shipping to a pick-up shop.

I really wanted to love this brand, but this has been one of the most frustrating online shopping experiences I’ve had.

I carefully followed Onitsuka Tiger’s published unisex sizing chart when ordering my first pair. I’m normally a US women’s 7.5, and according to their chart, the recommended size should have fit. Instead, it felt significantly too large.

I then ordered just a half size smaller, expecting only a slight difference, but that pair almost feels too small. It’s surprising that two sizes only half a size apart fit so differently, making it very difficult to know what size to order with confidence.

Because I relied on the company’s sizing guidance, I ended up paying $15 shipping on each order. I was also told the original shipping wouldn’t be refunded, even though the sizing chart did not accurately reflect my experience. By the time everything was said and done, I had spent nearly $65 in shipping and return-related costs simply trying to find the correct size.

When the second pair arrived, they also had visible adhesive residue and cosmetic imperfections. For shoes at this price point, I expected much better quality control.

Customer service requested multiple rounds of additional photos before reviewing the claim. While they did eventually provide a prepaid return label for the damaged pair, they never addressed my request to reimburse the shipping charges I incurred because of the inaccurate sizing guidance and the defective shoes.

The shoes themselves have a great design, but the inconsistent sizing, expensive shipping, quality control issues, and slow customer service made this one of the most disappointing online shopping experiences I’ve had. I hope Onitsuka Tiger improves its sizing guidance, quality inspections, and customer support, because customers shouldn’t have to spend this much time and money just to receive a pair of shoes in new condition. It doesn’t look like they will do an exchange on the damaged pair they sent me so I don’t think I will reorder considering what a hassle it’s been. I basically wasted nearly $100 on absolutely nothing. Also, it’s been weeks since I sent the large pair back and I still have not received a refund.

After only two wears in an office environment, the beet red suede stripes on my Onitsuka Tiger sneakers transferred dye onto the ivory leather and suede simply from crossing my feet while sitting. The shoes were never exposed to rain, moisture, or unusual conditions. Onitsuka Tiger denied my warranty claim, stating that this type of color transfer is a "natural characteristic" of the premium suede rather than a manufacturing defect. If you're considering a light-colored pair with dark suede accents, be aware that the shoes may permanently stain themselves—as well as anything else they come into contact with during normal wear—and the company may not consider it a warranty issue.

Der Shop ist eine Vollkatastrophe. Erst wurden die bestellten Schuhe wegen eines Fehlers des Online Shops 2 mal gesendet und der Kaufpreis 2 mal von meiner Kreditkarte abgebucht.

Anschließend habe ich für eine der beiden Sendungen die Annahme verweigert. Das Geld für diese ist nach vier Wochen immer nicht erstattet worden.

Auf E-Mails reagiert der Shop leider nicht. Ich habe mir also die Mühe gemacht, diese Rezension, unzählige Mails und eine Reklamation bei meiner Bank einzuleiten. In Summe drei Stunden unbezahlte Arbeit.

Onitsuka Tiger gibt es schon seit 1949, sie machen Rekordumsätze und ich denke, irgendwann werde ich meine 320€ schon erstattet bekommen. Nur als angenehm wird mir dieser Einkauf nicht in Erinnerung bleiben. Wer will schon wegen ein paar Schuhen drei Stunden lang Schriftsätze aufsetzen.

Schämt Euch.

I would like to underline the excellent attention given by S.Lee at Onitsuka - Kyoto store last Wednesday. He showed me many pairs of shoes, which I bought them. He was very professional

Miserabler Kundenservice. Bestellung nach vier Wochen immer noch nicht erhalten. Kundenservice reagiert nicht.

Had my trainers for 6 months and the inside has developed severe holes. Not what I was expecting considering the price and it’s a luxury brand. I went to the shop to ask about this and basically got told that I shouldn’t have bought them as the material used doesn’t withstand the friction of walking. I then asked their online customer service about a warranty, to be told it’s just wear and tear and they can’t do anything about it.

Given the price and they are only 6 months old it’s shocking that they don’t have a warranty for faults like this.

These were my second pair from them and I won’t be buying again given the customer service/ lack of support I received.

I placed one order, but during checkout the website showed that there was a payment problem, so I used another payment method. Afterwards, I realised I had been charged twice and that two separate orders had been created.

Customer service confirmed there were two orders, but simply told me to return the duplicate order using their standard returns process. I explained that I only intended to place one order and that the duplicate was caused by the checkout/payment issue on their website, not by me changing my mind or accidentally ordering twice.

Despite this, they kept repeating that I must print a return label and take the parcel to a UPS drop-off point myself. There is no convenient UPS point near me, so this is not really a “free return” when I have to spend my own time correcting a problem caused by their system.

I am not refusing to return the duplicate item. My issue is that Onitsuka Tiger has taken no responsibility for the inconvenience caused by their checkout error and has refused to offer a reasonable solution such as courier collection.

Very disappointing customer service.

HONTEUX : j’ai reçu 2 pieds gauches avec 2 tailles différentes, 43,5 et 44. Le service client est incompétent parfois même méchant , je me suis même senti parfois agressé et aucun geste commercial n’a été proposé. Ils ont mis 1 semaine à répondre à ma demande de retour alors que je les appelais tout les jours et qu’on me disait que ma demande serait prise au plus vite… Désastreux, commandé sur ZALANDO elles sont au même prix et vous serez sur de ne pas avoir de problème.

It's been two weeks since my order and it hasn't even been dispatched yet (1-3 business days was the delivery estimate). I emailed customer support on Day 7, it took them two days to respond in which they said they'll "check with the warehouse", and I've heard nothing since. I've now asked for a firm delivery date or an immediate refund.

Based on the reviews here, it seems this experience is far from unique. How they're still in business in EMEA with this level of service is a mystery.

Der Shop ist eine Vollkatastrophe. Erst wurden Schuhe 2 mal gesendet und 2 mal vom Paypal abgebucht. Anschließend wurde ein paar zurück gesendet. Nur das Geld wurde nicht zurückgeschickt. Mehrmals gemahnt. Mann wurde nur vertröstet. Paypal Käuferschutz eingeschaltet. Der Fall wurde für mich entschieden, da der Shop sich auch da nicht gemeldet hat. Kann nur vor dem Shop warnen. Nach langem Ärger erst Dank Paypal das Geld zurückbekommen.

Definitely the worst transaction attempt have ever done online for a pair of trainers! They keep taking your order and money (£170) then for no reason cancel it. Customer service are really incompetent, slow and unhelpful. YES Absurd for a Japanese company but there you go! Not ordering again.

...
Hübscher Style, besch..... vermarktet!
Die Schuhe passen schlicht und ergreifend NICHT.
Da kauf ich doch lieber die guten, alten "Adiletten"
... die passen wenigstens ;)

Their customer service is a desaster.
Never order a pair of shoes directly from them. They are not capable to pay you back when your return the shoes.
Waiting since 2 months, many emails.
They do not even reply.
The worst experience I did with online sales

Ho effettuato un ordine sul sito Onitsuka Tiger quasi dieci giorni fa, confidando in un servizio affidabile, tuttavia, la mia esperienza si è rivelata estremamente deludente. Secondo il tracciamento, il pacco risulta consegnato in data 01/06/2026, ma non ho mai ricevuto la merce.
Dopo aver segnalato oggi il problema all'assistenza, con mio grande stupore, anziché ricevere informazioni chiare sull'effettiva consegna, mi è stato inizialmente suggerito di verificare personalmente presso i vicini o presso eventuali punti di ritiro. Trovo inaccettabile che, a fronte di una consegna contestata, l'onere delle verifiche sia stato posto in prima battuta a carico del cliente, invitandomi a cercare personalmente il pacco presso vicini o punti di ritiro mai concordati al momento dell'ordine.
Ho successivamente contattato il corriere GLS, che mi ha prontamente informata che le verifiche sulla spedizione devono essere avviate dal mittente. Nel frattempo, mi ritrovo senza il mio ordine e senza alcuna indicazione precisa su dove/se sia stato effettivamente consegnato.
Oltre al disagio arrecato, ho dovuto dedicare tempo a ricerche e verifiche che non dovrebbero ricadere sul cliente, soprattutto quando il servizio di consegna non è stato eseguito secondo le modalità espressamente richieste al momento dell'acquisto.
Avevo inoltre necessità di ricevere l'ordine con urgenza e questo inconveniente ha comportato ulteriori disagi e perdite di tempo.
Mi sarei aspettata maggiore assistenza, trasparenza e assunzione di responsabilità nella gestione della situazione. Alla luce dell'esperienza avuta, non posso esprimere un giudizio positivo sul servizio ricevuto e auspico che il problema venga risolto nel più breve tempo possibile.

I bought my 4th pair in 3 years, they’ve all been pretty good until this last one.
They’re also NOT great for all day standing.
The last pair I purchased, slip on. The stitching started unraveling in 6 weeks on both shoes at the heel.
They asked multiple questions after I emailed them. I’m assuming thinking I would not still have the box, or record of purchase. They started out as concerned, asked for strictly photos, then I delivered. Then their response was to ask for different photos (box, proof of purchase).
I provided all that. Then they responded with “We’re so sorry that you’re unhappy, but there’s nothing that we can do.”

Bei jeder Bestellung fehlt ein Artikel.
2 Paar Schuhe bestellt, nur 1 Paar geliefert.
im Account als komplett geliefert markiert. Kein Tracking keine Kontrolle. Kundendienst braucht mehrere Monate mit unzähligen (mehr als 20) Mails damit endlich eine Gutschrift ausgelöst wird.

Ich warte immernoch auf mein zweites Paar Schuhe.

Habe zwei bestellt aber nur eines geliefert bekommen. Auf meine Nachfrage hin, wurde ich immer wieder vertröstet. ACHTUNG ABZOCKE!

The sole of the show started to come off. Within 4 months of purchase the sole of my shoe has started loosing grip. Bought in Jan 2026 sitting in May 2026 and worn the shoe no more than 10 times. This is the quality for which we pay a premium.

Für eine Retoure habe ich nach zwei Monaten immer noch keine Rückerstattung bekommen.