Future Motion Omdömen 115

Customer service is terrible, they take ages to respond. You can't make a deal with them because they won't honor that deal. They send copy paste mails when you have issues as soon as they find out you're from EU.

Very anti repair. Cannot disconnect battery without destroying whole board

Bought a brand new board from an authorized dealer shop, but got an issue with connecting to the charger. The dealer doesn't allow me to exchange and I have to contact onewheel by myself, which they never respond.
So... Don't buy it unless you can unpack and check it from the store.

They have an amazing product but…
Customer service is terrible, they take days to get back to you.
Their boards aren’t user repairable, I would like to replace my own battery.
Many products are know to come defective out of the box.

- Horrible warranty policy
- Invests in anti-right-to-repair practices
- Will not sell replacement parts for your device
- Takes legal action against 3rd party parts producers
- Has horrible communication with the community around their products.
- The latest product (GT) is a safety risk, and FM has sent no notice to consumers
- Only one service centre world wide
- Engineered certain parts to fail (maghandle)
- Continuously fails to meet shipping deadlines

I do not reccomend buying from this company. I was initially happy with my purchase, but now my device needs repairs, and I am left hanging.

Company is very anti repair, won't even sell replacement parts like most other electric skateboard manufacture's. Customer support is horrible, won't address issues with problematic hardware. Won't be buying another OneWheel again.

Run! Run as far away for this company, you won't find a company that is so anti customer friendly eventho their product is good.
Riding up a hill with more then 18% elevation voids your warranty, changing grip tape on the footpads voids warranty and a lot more brainless BS like this.

New GT boards ghosting or customes receiving boards dead on arrival.
Someone is going to get hurt soon.

Buy something else with you money and at least get a decent customer service.

Wish I read these reviews before I purchased my Pint. Used it a handful of times but haven't used it for months. Plugged it in for 6 hours but the unit won't come on. Reached out to FM's website and supplied the serial number and described the issue. 9 days later but still no response. Didn't respond to my message on social either. After reading these reviews and looking at my own experience, I don't think their business model accounts for repairs. A $500-$800 repair doesn't make sense for a $1,100 device. They must expect customers to purchase new Onewheels. :(

They make great products when they actually work but the customer service is horrible and they are one the worse and most hated company I know.
FFM.

Even 1 star is way too much if we evaluate the company by itself. Expensive board company trying to act like Apple but it is way worse (even Apple has right2repair ambitions now, not FM tho). THERE IS ONLY 1 GOOD THING ABOUT THIS COMPANY: The ønewheel as a product. Everything else is just about lying, suing, faking, and misleading. FM sucks.

I got into Onewheels about a year ago, and I love it. Awesome boards, amazing community, it’s just so much fun.

What I’ve come to learn though is that Future Motion (company behind Onewheels) doesn’t believe that consumers own the products they purchase. So over the years, starting with later versions of the XR, then Pint and PintX, and finally the GT, they have been implementing software that blocks the customers (or anyone except Future Motion’s single repair center in CA) from being able to fix or replace some components. This includes the computer, the BMS, and the battery.

Most egregiously, in the GT, Future Motion implemented a “kill switch” in the board to where if you ever unplug the battery - the board locks itself and shows an error that the board must go in for service. There is no way around this except to ship the board, on your own dime, back to them where they will fix the error and ship it back to you.

This is wasteful (shipping cost, fuel, money for repairs) and isn’t even something that is needed. It was never present on any of their other Onewheels and no one ever had an issue.

For that reason, I will no longer be supporting this company and I don’t think you should either, unless you want to spend upwards of $3000 for a product that once the battery dies in a few years, they won’t allow you to replace it yourself. It’s not rocket science, two connectors and you’re back up and running on their older boards. Very disappointed in where Future Motion is headed.

For alternatives, look into UEC, electric longboards, scooters, e-bikes, and VESC. Plenty of other options out there that are actually consumer and repair friendly :)

They dont allow a simple thig as a battery swap. Think about it, battery, the thing that breaks the most of the times.
Absolutely terrible.

Can't believe what a garbage company Future Motion has turned into. Worse than Apple has ever been. Trying to sue small businesses over _baseless_ "safety" claims (lies) and preventing any of us customers from repairing or upgrading our own boards. Literally if you even unplug the battery on the new board, IT BRICKS THE BOARD! And you then have to send it all the way back to Future Motion - not simply an authorized repair center or anything like that since they don't allow that... You have to actually ship it to them.

I used to love this company. Now... I hate this company more than any other company. Selling all of my One Wheels and will never buy one again (unless a competitor arises, in which case I would buy theirs). The boards themselves are good but what the company is doing is just unbelievable. Just going to go with EUC's for the time being.

Garbage, scumbag company. I hope you rot for what you're doing.

They want me to send my OneWheel all the way back to the US from Spain to replace the battery? No way. Screw you, Future Motion.

They're locking down their products that WE OWN so that we can't repair them ourselves. They only have one repair center in the USA and none internationally, yet simply unplugging the battery, even if you don't replace it, will FORCE you to have to send the product back. Stay away, I can't believe these plebs are worse than Apple.

Bricking the GT if removing the battery, and the only option to fix it is sending it to US, the only place you can repair it? For "safety readons"? Nice. Take my one star.

Awesome product, awesome company!

The worst customer service imaginable. They sell an amazing product, with no confidence or support in their product. After 6 months and 12 miles my board's front sensor went out. I had an XR, an $1800+ board and because 6 months lapsed they wouldn't send me a replacement. I had to purchase a new sensor and because "they don't sell front and back separately" I had to purchase both. Then my charger stopped working, again after warranty. So I tried to take advantage of a holiday sale and buy a new charger since they are over $100 retail. They took the XR off the homepage and I selected the wrong charger. They refused to honor the discount and send me the correct charger, I had to purchase a new one at full retail. They don't stand behind their products that cost a pretty penny. I certainly won't recommend anyone purchase the money pit that is OneWheel. Firmly believe the product is amazing, a blast, but THE SUPPORT IS UNBEARABLE!!!

My one wheel stopped working alltogether after a couple months of regular use. I was prompted to solve the issue myself befor contacting future motion via future motion website. Ended up sending it in and they voided the warranty do to tampering they claim. Even though the battery, module , and circuit board” werent performing up to specifications”. So pretty much the whole board. And are now charging me over $ 800. Terrible experiance. I will cancel my GT order

Honestly, ordered the GT new model and excited to get it. Saw articles talking about 5-7 business days for shipping. Cost over 2,500 bucks. After placing it, see that it won't even be shipped u til January 27th. No thank you. Not gonna pay almost 3k and wait two months for a onewheel.

Also, when trying to cancel, this company made it veeerrryyyy hard as there is no support at all beyond articles which suck and don't help at all. Had to go out of my way to locate any phone number to try and get ahold of someone. Was finally able to cancel this trash customer support and long wait after two days of trying to learn how to.

Also, after reading about some the warranties, which look like trash for a 3k purchase, decided not to trust this and just use something that is time tested aka a bike.

Don't waste your money and time. Other options are out there which have better warranties, much better customer support for a 3k order, and will be delivered quicker.

Big thumbs down on this company. Just get an ebike for the same price.