Onestream Omdömen 6

Joined onestream, and I have had service for 15 days now. I have been told by email they guarantee 29mbps. I have been monitoring it, and I get 18-26mbps. Adviser has stated I get normal, what they say is 32mbps. So what am I doing wrong? It's in black and white! I can't connect and play xbox or ps5. Currently changing suppliers. They sent email stating, you will incur £530 charge if you leave. Currently going to ofcom and ombudsman. My advice to you, don't use them. They even told me not to use WiFi, connect everything by ethernet cable. Conversation all screenshot, and complaints on way!!!

The call taker Blake was very accommodating I could not recommend enough!!

Worst experience ever with a broadband company don’t trust a word they say. Portal is a joke. They are more than useless. ABO “anyone but OneStream” is definitely my advice.

Have been with them a year .our area has bad internet signal but onestream have been really helpful and havent had anything to complain about

Been with them 4 years. Was fine initially. Easy phone calls to UK call service. Now they’ve joined the bandwagon and we try to speak to a foreign one. They take hours to answer but tell you to use live chat. This also takes hours. Trying to cancel contract for when it ends they don’t like it! It’s taken more than a week. Now they want the router returned but the t&c’s say only when cancelled before contract end. Somebody has misinterpreted I believe . I’m at the end of my tether nobody to contact email never answered complaint not given accurate procedure . Disgusting

Inconsistent broadband so I need to switch providers. I have just three months left on my contact. I appreciate I owe the outstanding 3 x £28. I am now told that on top of this I have to pay £275 cancellation fee!!!!!! I’m trapped and extremely hacked off. Cannot recommend this company at all