OnePoll Omdömen 1 095

Great customer service

Once again Rachel comes up tops with the speed of response and help that was given.

I signed up to One Poll about fifteen years ago, and have found it to be excellent.
Surveys are varied and interesting, and I feel well rewarded for my time.
On the rare occasion I've needed to contact the support staff I've always found them to be courteous and prompt with their replies.
Great service, One Poll. Highly recommended.

Had reason to contact the customer service department.
It was regarding a payment I tried to redeem but hadn't been actioned.
Turns out that it was my fault as I'd failed to complete the redemption form correctly.
Response from customer services was swift and detailed, for which I was extremely grateful

Great survey company. They don't fill your inbox like a lot of companies do, but there are plenty to do, just check the site daily. Any questions, they reply to you straight away.

I'm Apple based and use the Safari Browser. When trying to redeem my points, I do not get the pop-up asking for my bank account details. Contacted Rachel who quickly recovered my points along with a few missing ones. Many Thanks. However, have to use a different browser to redeem?? A nuisance!

Fab surveys fast quick punchy questions inspiring motivating payout good plenty of surveys one has to ge quick professional fab layout topics themes contemporary relevant somethin for everyone points generous too fab

Great company, pay promptly and customer service is not bad either. Very professional and prompt

Extremely helpful staff who go out of their way to ensure client's needs are satisfied.

Blocked without warning fail one quality check accidentally and you get blocked. I will be investing my time with more worthwhile companies seem to want ID which is weird request to make after almost year doing the surveys. No loyalty to users. Reading lot of reviews this companies seem to block and request ID a lot. Should ask for id on signup not a year or so after.

I had a query regarding a reward payment going back over twelve months so I contacted Onepoll and I received a very prompt response from Rachel who provided me with the information I wanted in double quick time. Excellent Customer Service, I will more companies were as good.

Advisor was clear in their response to my question

Excellent customer service from Onepoll, Rachel answered my query in good time and with indepth knowledge.

Account was blocked, as seems to be the case with many people lately. I contacted customer support to be told it was blocked due to more than one account at this IP address. My husband has an account and we didn’t realise that this would cause an issue. After providing my ID and proof of UK residency, my account was reinstated.

However, we received no prior warning or notification that our accounts were going to be blocked, nor could I find any contact details for customer services when I received the “blocked” message in the login page. Luckily I had their email address already from previous correspondence, but other people might not have this.

Rachel is the most efficient advisor of any of the surveys I complete. She always replies by return with positive support, which makes One Poll a pleasure to work with!

This looked quite good at the outset a £5 welcome bonus and a £20 cashout level.However the (infrequent) surveys are 10p to 20p per survey and on this basis it would take the best part of a year to get to £20 given how poorly paid the surveys are.There are other much better survey companies about so I wouldn't recommend Onepoll.

I had my account deactivated due to some simple errors-when informed I verified my ID with one poll,with an explanation, and the account was reinstated. The speed and quality of support given by Rachel Knight was exemplary. Thank you,

Top customer service via Rachel. my query resolved immediately surveys are regular and short and easy to do.

Please be aware and stay away of this unethical company. I have contacted MRS about this company. STAY AWAY! I will upload my email conversation between myself and them. They block you for no reason. This is my first review as I do not leave reviews but need to on this unethically trading company! This is the only company which asks for two forms of identification and once sent they say sorry your account remains closed. Please stay away!

I have had a survey on my dashboard for more than 4 weeks now and it seems like a plaque that wouldn't go away. However, I reached out to the customer service and was helped by Rachel who did explain what was the cause of the error and went as far as assisting to get rid of the unwanted survey from my dashboard, and I can't do nothing but to sincerely thank her and show my gratitude too.