OneDome Omdömen 119

Was quite a useful system to keep track of my mortgage application, although sometimes it wasn't very clear when documents were required from me or what those documents were. Several times emails from Onedome just said "You have a task to complete, please login to the Onedome portal" . It would have been useful to know what the task was in the email.

Also there just didn't seem much point to it as I had a mortgage broker and a solicitor so it just seemed like an extra thing to keep track of in an already hugely complex process.

This is the second time I’ve worked with Stacey, and along with Christina, she once again delivered excellent service. The remortgaging process can be overwhelming, but they made everything smooth, clear, and stress-free from start to finish.

Both Stacey and Christina were professional, friendly, and always quick to respond to any questions I had. They took the time to understand my needs and found a deal that worked perfectly for my situation. Their advice was honest, straightforward, and easy to understand—no jargon, just clear guidance I could trust.

I really appreciated their attention to detail and the way they kept me informed every step of the way. It’s rare to find such a dependable and supportive team.

I highly recommend Stacey and Christina to anyone needing mortgage advice. I’ve worked with them twice now and wouldn’t go anywhere else!

The communication and clear intent to keep me abreast of the process was excellent. Both Paul and Helena, were clear and concise in their handling of my case and made the process smooth. When the other parties involved in my conveyance presented obstacles Helena was excellent in finding ways to expedite the process and solve all issues. All in all a great service and I will be returning to CMME at my next remortgage.

Hannah and Kevin helped my remortgage process

Happy to come back

Very passionate & hard working. this company aim is to a make sure that will achieve your goal and they will do everything in their power to help you achieve it. Im so happy that I'av choosen this company with no grets. The best .I highly ecommend anyone to used this company. Very good team leadership 👏

Danielle Richardson was fantastic with helping during my experience of buying my first home.

Really helpful with everything. Constantly gave me fast updates. Really helpful with questions I had about my level 2 survey I had done and questions I had for the estate agents in relation to that. Kept me updated loads during completion day via calls and emails.

Couldn't have asked for someone better to help.

Between putting my offer in and completion it was a total of 7 weeks and 6 days. Amazing timeframe.

We sold a property and used Danielle as our Property move assistant. We couldn’t have asked for a better service, kept me updated, did all the chasing of both my agent and conveyancer and took almost all the stress out of the sale. Would highly recommend!

Christina was a pleasure to work with. Great communication and very friendly.

Danielle was supportive throughout the process, she kept me up to date and put me at ease

I would complete a form with all required fields filled, and the submission process would strip random answers out, so that I would have to re-fill the data all over again.

Don't even get me started on the ID verification check process. The website pipes through a third-party provider to OneDome and prompts the browser for camera and microphone access, which it CANNOT recognise.

I had to work around it by finding the iframe source link and going there directly to use a microphone and camera. Forget about using your phone camera for this.

I would like to add that this is no reflection on the agents I have been in contact with, who have been brilliant and professional. This review is directed at the poor UX of the website itself.

Christina was fantastic! She was incredibly efficient, organised, and made the entire process smooth and stress-free. I was confident I could leave it all in her hands, all I had to do was wait for updates. Everything was handled with care and professionalism. I highly recommend her services!

Stacey at CMME arranged for me to transfer the current mortgage on our house into my name so that I can port the mortgage to a property I am trying to purchase and move to - it’s meant to be a new start in life for me. Stacey helped secure a mortgage offer for my husband, with the intention of him buying me out so that I can complete my purchase. She was really helpful in both cases.

The problem started when we started using their recommended solicitor, xyz. All they need to do is a transfer of equity.

It has now been six weeks since they were instructed with no progress. The solicitor at xyz does not respond to emails and calls, and keeps stalling. He is not focusing on the case and keeps forgetting the details of what we need, and is not proactive. Stacey and Christina from CMME have been trying to help us, by talking to the managers, which only gets a small response. For example earlier this week, after Christina spoke to them, they promised the solicitor would call my husband before midday on Wednesday. Instead there was nothing, only a missed call at 6pm and an email full of excuses. This was after 2 weeks of silence, despite him being emailed. My husband tried to talk to him yesterday, again with no response.

The right thing for One Dome to do would be to give us our money back, because if the service is not provided, then I consider this theft.

The only thing we are waiting for is the transfer of equity and I can’t complete my purchase without it. I don’t know how long the sellers are going to wait. One Dome needs to do the right thing. Give us our money back so that we can engage a solicitor who cares and won’t cause such enormous anxiety and a negative impact on others. My trust in this organisation is very low as a result of this experience.

EDIT: Fortunately my purchase completed. I'm still disappointed in XYZ however. Even the release of funds, which should've been straightforward, wasn't. I think for future reference they should really make sure they stay on top of their communication, with regular updates and clear communucation on time frames.

I would like to offer high praise to the gang at CMME however, who really helped to push things along.

Their overall service was good. Their mortgage team CMME (Andy) helped us secure a great deal. Although the solicitors that they used was often un-responsive, their PMA team (Danielle) was very responsive and chased the relevant people around. The service was reliable, cost-effective, and a real time-saver.

Christina was incredibly helpful and polite when processing our mortgage application, taking the pain out of the paperwork for us.

Helena and the team were very supportive. They made the whole experience easier. The solicitors were on point as well and I had an easy experience. Thank you

Helpful, calm and supportive assistance, questions swiftly answered and issues resolved. Christina has made this process less daunting and simple to follow :)

Christina has done a great job responding to my queries and been generally helpful throughout the process.

Christina has been a friendly and lovely companion so far in this journey. Would definitely recommend One Dome to my friends

We were referred to OneDome’s HomeBuyer Service by our mortgage broker, CMME, and couldn’t be happier with the experience. The platform made the home-buying process straightforward, bringing everything we needed into one place. The team was incredibly supportive and responsive, ensuring everything moved along smoothly.
Their mortgage team helped us secure a great deal, and the PMA team handled all the details efficiently, making the entire journey stress-free. The service was reliable, cost-effective, and a real time-saver.

The mortgage team Jennifer and Rebecca is Excellent and five star, and no doubt about that. I will definitely recommend and contact them for remortgage. The conveyancing team have done the job on the timeline I wished, but, I would say communication lines can be improved to make the process bit more sleek and smooth.