I cannot say enough good things about the customer service we have received from Omnisend! Melanie, Ruddy, and Ally have been absolutely wonderful to work with. All three have been incredibly kind... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
UPDATE 9/23/26: We've been unsuccessful in getting any meaningful assistance from omnisend. The reply here, for the world to see, does not resolve any of the issues we continued to experience... Se mer
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Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Se mer
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Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores. The most important thing for m... Se mer
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Företagsinformation
Skrivet av företaget
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
Kontaktuppgifter
Saint Katharine's Way 1, E1W 1YL, London, Storbritannien
- support@omnisend.com
- omnisend.com
4,4
Utmärkt
510 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Sign up was easy and support was fast…
Sign up was easy and support was fast and easy to understand.
2 juli 2026
Omdöme utan inbjudan
Svar från Omnisend
Easy onboarding and quick, clear support is exactly what every busy store needs. Glad you had that experience right from the start, it sets a solid foundation for everything ahead.
Even though I can speak English
Even though I can speak English, I asked Tiago if he could speak to me in Portuguese because I’m in a bit of a rush, and the conversation would flow much more smoothly for me. If he hadn't been able to speak Portuguese, I could have proceeded with the chat in English, but he did speak Portuguese and—with great patience—helped me with the basic tasks I didn't know how to navigate. I was very happy and felt truly welcomed by the company through his service.
25 juni 2026
Omdöme utan inbjudan
Svar från Omnisend
Being able to communicate in your preferred language makes all the difference, and we're really glad our team could make that happen for you. Patient, attentive support is something we genuinely care about, and it means a lot that you felt welcomed. Happy to have you with us!
Greta got back to me right away…
Greta got back to me right away regarding a technical issue. Thank you.
23 juni 2026
Omdöme utan inbjudan
Svar från Omnisend
Fast support when something goes wrong makes a real difference, and we're glad the team delivered that for you. Thanks for taking the time to share your experience!
Omnisend's customer service representatives are all very friendly.
The customer service representatives at Omnisend are all very friendly; they often help me identify the problem quickly and provide a solution. Isabelle, the representative I spoke with today, was also very kind.
22 juni 2026
Omdöme utan inbjudan
Svar från Omnisend
Thank you for sharing this! Friendly, efficient support that actually solves things is something our team works hard to deliver every time. Knowing that you can count on us to identify the issue quickly and get you back on track is exactly what we're here for. We're always here whenever you need us.
The entire experience is top notch.
The entire experience is top notch.
The website itself feels sophisticated and is easy to navigate.
Had to contact support for troubleshooting, agent Sanya was swift and efficient at tackling the issue on our end.
21 juni 2026
Omdöme utan inbjudan
Svar från Omnisend
Appreciate you sharing this! Top notch is what we're going for, so this is great to read! A platform that's easy to navigate paired with support that resolves issues quickly, that combination really does keep things moving.
"I had a fantastic experience working…
"I had a fantastic experience working with Burak at Omnisend! Setting up automated post-purchase email flows—especially for delivering digital bonus guides to my customers—can sometimes get a bit technical, but Burak made the entire process completely seamless. He was incredibly patient, knowledgeable, and quick to resolve any issues I ran into while getting my store's integrations perfectly tuned. It's rare to find support that genuinely cares about your e-commerce success. Highly recommend his help!"
19 juni 2026
Omdöme utan inbjudan
Svar från Omnisend
That kind of hands-on support is exactly what we want every customer to experience. Post-purchase flows and digital delivery integrations have plenty of technical details to get right, and it sounds like our team took care of every one of them. You're in a great spot to drive consistent results from here.
Svar från Omnisend
"As always" is exactly what we're going for! Knowing the team consistently delivers for you is something we're really proud of. We've got your back whenever you need us.
Two interactions with support…
Two interactions with support personnel. But were professional and patient!
17 juni 2026
Omdöme utan inbjudan
Svar från Omnisend
Really glad both support interactions hit the mark! That kind of consistency matters, and we're glad the team made each interaction straightforward and stress-free for you. We're here whenever you need us again.
Really cool App for Email Marketing
Really cool App for Email Marketing.
There is sooo much functionality i cant even describe all of it.
But the absolute best feature?
The amazing Customer Support. Literaly the best ive ever had the pleasure in working with!
17 juni 2026
Omdöme utan inbjudan
Svar från Omnisend
Knowing the support experience stood out that much is genuinely rewarding to hear. It's great to hear the platform's depth is working for you, and that our team has been there when you needed them. We're looking forward to being part of your continued success.
Excellent Service
Excellent Service! I was having trouble with my account so I emailed support and Mathias responded in less than 2 minutes and was able to provide assistance immediately. When working with a marketing/email service provider, it's great to know that they provide superior level service. Thank you!
16 juni 2026
Omdöme utan inbjudan
Svar från Omnisend
Thanks for taking the time to share your experience! That kind of response time matters, and we're glad our customer support team could jump in and resolve the issue quickly. Fast, reliable support is something we take seriously, especially when you're focused on growing your business and can't afford downtime. We're here whenever you need us!
Svar från Omnisend
Quick and effective is exactly what you need when there's a store to run. Glad Omnisend delivered on that, and we're here whenever you need us again.
very thorough and helpful!!
13 juni 2026
Omdöme utan inbjudan
Svar från Omnisend
Really glad it felt that way! When the platform is easy to navigate and just works the way you expect it to, it frees up time to focus on what actually matters. That's exactly the kind of experience we want every store to have.
great solutions with quick technical…
great solutions with quick technical support to solve or guide you through the setup process.
10 juni 2026
Omdöme utan inbjudan
Svar från Omnisend
Quick, helpful support during setup makes a real difference, and we're glad it came through for you. Having the right guidance early on sets you up to get the most out of Omnisend from day one.
Why did I wait so long to transfer from Mailchimp to Omnisend ?!
I wanted to transfer my mailchimp email list to Omnisend but I was very nervous as I've been using mailchimp for years and not getting any kind of support. I contacted Omnisend and was blown away with the level of help they offered , I'm wondering why I didn't make the change sooner !
10 juni 2026
Omdöme utan inbjudan
Svar från Omnisend
Switching after years on one platform takes real courage, so it means a lot that the support experience made such a strong first impression. Getting your list moved over smoothly is just the start - you've now got a team behind you that's genuinely committed to your results.
Fast help
Beran help me figure out the issue I was having within 10 minutes of chatting. Much appreciated!
7 juni 2026
Omdöme utan inbjudan
Svar från Omnisend
Quick and effective support - exactly what you need when something's off. Glad the team got you sorted fast, and that everything's running smoothly again. We're here whenever you need us. 🙌
Sanya was incredibly knowledgeable
Sanya was incredibly knowledgeable, professional, respectful and patient.
7 juni 2026
Omdöme utan inbjudan
Svar från Omnisend
That kind of experience is exactly what we aim for. A knowledgeable, patient support team makes a real difference when you need help, and we're glad it showed. Reach out anytime, we've got you covered.
Mariia was very professional and polite
Mariia was very professional, polite and helped us solve the issue. She provided the exact steps and provided additional guidance when we followed up.
On the other side, OmniBot was constatly giving us wrong answers.
28 maj 2026
Omdöme utan inbjudan
Svar från Omnisend
Mariia's support is exactly the kind of support experience we want every customer to have, so it's great to hear she delivered. We'll be reviewing your OmniBot conversation to understand what went wrong, and feedback like this is exactly what helps us improve it. Thanks for taking the time to share this with us!
I am pleasantly surprised by your…
I am pleasantly surprised by your prompt response and quick resolution of my question.👍😊
24 maj 2026
Omdöme utan inbjudan
Svar från Omnisend
Quick and resolved is exactly what good support should look like, so this is great to hear! We'll keep that standard every time.
Shady business practices
Very poor experience. Signed up as a new company excited to get my marketing going. Paid for 3 months up front on their higher pro plan, Got no emails or feedback, logged in the next morning and my account was "suspended" (had yet to connect or send a single message). Talked to customer support who grilled me like I was a criminal of some kind. The next day again no email or proactive communication I log in to find my account canceled. Which I then had to FIGHT to get my refund. Very shady company, would advise you to choose a competitor!
15 maj 2026
Omdöme utan inbjudan
Svar från Omnisend
Thank you for sharing your experience. Starting fresh with a new platform, investing upfront, and then running into immediate roadblocks is a frustrating way to begin, and we take that seriously.
Based on the information provided in your review and the contact details shared, we haven't been able to locate the account in question. Our team has already reached out to you directly to gather the details needed to investigate properly.
On the compliance side, when a new account is created, our systems run an automated review to ensure compliance with our anti-spam and deliverability standards. This process is in place to protect all senders on the platform, including you. Without it, bad actors could compromise the shared infrastructure that affects everyone's email deliverability and sender reputation. When something triggers a closer look, the account may be paused while the review takes place.
We'd genuinely value the opportunity to look into what happened and make this right. Even if you've already moved on, understanding your experience helps us improve. We've reached out based on what you shared in your review, and we'd really appreciate hearing back from you with your signup details so we can give your case the proper review and clear explanation it deserves.
More Than a Platform — A True Growth Partner for Agencies & eCommerce Brands
Omnisend has been a key part of BoteroMedia’s growth over the past few years. Beyond the platform itself, what truly stands out is the partnership and support from their team. The onboarding process, deliverability guidance, migration support, and overall responsiveness have helped us scale faster and provide better retention marketing solutions for our clients.
The platform is intuitive, powerful, and especially strong for eCommerce brands looking to grow through email and SMS marketing without unnecessary complexity. Their automation builder, segmentation capabilities, and personalization features make it easy to create high-performing customer journeys.
A special shoutout to Melanie Correa and the Omnisend team, who have been instrumental in helping us grow as an agency partner. Their support and collaboration genuinely feel like an extension of our team.
We’re proud to be an Omnisend PRO Partner and excited for everything ahead 🚀
14 maj 2026
Omdöme utan inbjudan
Svar från Omnisend
The BoteroMedia team putting this into words is something we truly appreciate. From onboarding to deliverability to day-to-day collaboration, it's been built around one goal, helping you grow as an agency and drive better outcomes for your clients. Knowing that Melanie and the team have felt like a real extension of yours makes this even more rewarding. We're proud to have you as a PRO Partner.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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