OluKai Omdömen 84

The shoes I ordered were too big and they are making it impossible to exchange them.

Do not trust this company! I sent back a pair of shoes that were too small and never wore them. No exchange, no refund, no customer service.

This company has the most frustrating and unhelpful customer service. They have no phone support, their chat bot is useless and they will not call you after multiple days of request for a call.

Super comfy slipper , looks like it will last an age , plus removable footbed for washing .
I went ahead and purchased a pair of Flip flops too on the basis of the quality of the moc slippers .. maybe not the cheapest in town , but built like tanks really .. both the slippers and flip flops ( thongs ) . Buy once , buy right 😉

The rubber material on the slides is rock hard. Ouch! In the trash. Keep this crap in Hawaii and don't send it to the mainland.

I received a birthday gift of Olukai sandals that were to large. I was able to exchange the sandals for a new pair that fit me. The experience in working with their "aloha" team was outstanding. Special kudos to Jasmin.

I read an online review about Olukai; about how comfortable they were to wear, so I bought a pair of Manele - Poi to be my summer golf shoes. I wore them for the first time yesterday and not only did they not disappoint, they exceeded my expectations. Super comfortable, with a great wide fit, they are supportive, but with the feeling of lightweight trainers. I'm impressed!!!

Stay away!! Customer Service is horrible!!! Website payment not easy to navigate with a gift card. Stay away..they will not help you

I was not sure how to reply back. So I’m updating my original post. It’d be great to be able to call you, but no one has been answering the phone there for hours. It goes directly to voicemail and it is during your posted operational hours.

Kristine in customer service is AMAZING. I have had the worst customer service literally everywhere else so I didn’t have high expectations, but I reached out through email to Olukai because my boyfriend bought a pair of their shoes at Billabong two months ago and they started to form a hole already where his big toe is. I figured I would email them because thats a really short time for a hole to already form in new shoes. They responded quickly and said they have a warranty for their shoes which is great. So she took all of the info about the shoes and said they could replace them with the same shoe or a pair of equal cost. I opted for a different pair to avoid having the same issue. I accidentally chose a shoe that was $10 more and she said that she would still send them as a courtesy. I did not expect that! They go above and beyond to help their customers. I am very impressed considering I spend so much money at Anthropology and Urban Outfitters and they respond in the WORST ways and have terrible customer service. I definitely will be shopping with Olukai for shoes as much as possible because they actually care about their customers.

Horrible customer service . My order had wrong shipping address. Contacted them immediately. Was told it was too late to correct . As I look today the order has not shipped . Only a label created . I ordered (2) days ago . This could have been corrected. Now it’s on me to work with USPS to fix this issue .

I ordered 9 items (£1000) on 5 January 2025. The order #UK14352 has still not been delivered. There is no way to resolve non delivery as the website chat bot and the AI monitored email address end in a loop saying a human will contact you which they never do. I have made at least 10 attempts on each contact method. I even phoned the US head office number with no resolution.

The quality of these slippers are the very best. Nothing compares. Will purchase again.

Ordered a pair of slippers and its been 5 days since they were suppose to arrive. No live agents. Bots tell me they will contact me if necessary. Terrible. ill never order from them again.

I purchased a pair of Moloā Slippers as a gift for my husband for Christmas. Unfortunately, the slippers arrived very damaged. There were large scuff marks on the top and deep scratches along the side. I reached out initially to exchange them, but have been unable to reach anyone. I've sent multiple emails with photographs, tried calling four times but can't get through and I even went through the virtual assistant online, who assured me that I would receive a complete refund and follow up email. I still have not heard anything.

I'm deeply frustrated and upset that I can't get my money back. The customer service is appalling. These shoes were incredibly expensive and I thought long and hard before buying them. I'm now going to try going through my credit card company for a refund. I will never buy from them again!

I’ve experienced multiple customer service issues with OluKai and ultimately decided not to complete my purchase. A previous order never arrived and was refunded, and I was issued a discount code as a service-recovery gesture with a 90-day usage window and no stated restrictions. When I tried using it on the Papakū ‘Ili – Mustang boots, the code appeared valid but wouldn’t apply.

Customer service responded as if I was attempting to purchase hats, not boots, and suggested workaround solutions like placing the order first and waiting for a refund, or having them manually create an invoice. None of these steps addressed the original issue: a goodwill discount code that should have worked without additional effort.

A service-recovery offer shouldn't require multiple emails, inaccurate responses, or workaround processes. For a premium-priced brand, customers reasonably expect accurate support, clear communication, and a simple resolution path. Based on this experience, I chose not to move forward.

Update: Olukai reached out to me and offered to send a complimentary pair of shoes of my choice to show their appreciation for being my customer. I felt that was a kind gesture and worth re-evaluating the experience.

Update 2: Olukai made good on their fix, but the shoes, once again (I know), were lost in the mail by USPS. It's really hard to believe that two shipments from Olukai via USPS were lost in the mail, but that's what USPS told me this morning.

Crap product made overseas, literally nothing about them is Hawaiian except the name of the company. They are a typical fascist southern Cali company. The one thing they will do other than take your money is flood you with AI spam email, you won't actually get an item.

Placed an order and 5 days later over a dozen emails with no tracking information, item didn't ship, their customer service knows the AI assistant is messing up orders but they don't care. Don't pay the ultra premium for a fake company trying to pose as something they are NOT.

Jai and Hannah helped us out! Such awesome people with incredible customer service. Who needs big box stores when you have people like this?! You can’t beat it.

Worst website transaction ever! I tried to order one pair of shoes and at checkout, a second pair was added without my permission and the order was processed without any opportunity to change or cancel. I contacted their customer service immediately and they said they could not change the order or stop delivery. When the shoes were delivered, they charged me a $5 fee for a credit card transaction. Never use their website again!

Terrible company with awful business practices. Do your homework before you buy!

crap return policy