My experience with Olli Ella has been great. I've received two dolls from a stockist & was very pleased with the quality. I have since ordered directly through Olli Ella. The customer service was grea... Se mer
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I ordered a dozy dinkum doll as a present for a friend as we love the products available on scandiborn so when I seen it was even cheaper if I bought directly from the company I was made up! However,... Se mer
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Have ordered 3 or 4 separate times from dinkum dolls! Have been impressed each time! The quality of each product has been amazing. I love the weighted dolls in particular as I feel they are great... Se mer
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When I first ordered my son’s Dinkum doll I didn’t have any direct contact with the Olli Ella team but the process was easy and I was pleased that it arrived in plenty of time for his birthday. This... Se mer
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Företagsinformation
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Dinkum Dolls by Olli Ella brings beautifully crafted dolls, cuddly companions and thoughtfully designed play essentials that inspire imagination, comfort and meaningful childhood memories. As part of the Olli Ella family, we combine timeless design with quality craftsmanship to create products designed to be loved for years to come. Alongside our collections, our dedicated Customer Happiness Team is committed to providing warm, personal support and ensuring every family has the best possible experience with us.
Kontaktuppgifter
Suite 1401, Level 14, 101 Grafton Street, 2022, Bondi Junction, Australien
- +61 2 7201 5480
- questions@dinkumdolls.com
- olliella.com
3,6
Medel
179 omdömen
Ingen aktuell inbjudningshistorik
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Horrible costumer service, painfully slow shipping.
Toys are beautiful, however it doesn’t give you the right to treat costumers like cr@p. Horrible, horrible costumer service, orders get lost in the system , things are not sipped and “sold out” while you are waiting for weeks for them to ship it. Truly one of my most horrible shopping experiences of my life.
2 september 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
Hi Evi,
Thank you for taking the time to share your experience. I’m truly sorry to hear how frustrated and disappointed this left you, especially when you were excited about the products themselves.
During a particularly busy period late last year, a combination of high seasonal demand and operational changes unfortunately led to delays, stock discrepancies, and slower response times for some customers. We recognise that this resulted in a poor experience for you, and that’s not something we take lightly.
We’ve since been working to strengthen our fulfilment processes, improve stock accuracy, and ensure customer enquiries are handled more promptly and clearly going forward.
Thank you again for sharing your feedback — it’s been heard and is helping us improve.
— Olli Ella Team
Placed an order one of my niece's…
Placed an order for one of my niece's Christmas presents on 1st December. Two weeks later, it doesn't appear to have been shipped (though it is difficult to verify, as you can only do so through the, 'Shopify' app, which isn't working for me...)
Really disappointing - I've asked to cancel the order, so I can be refunded, and make the purchase elsewhere... What a waste of £60 at Christmas when budgeting can be tricky!
15 december 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
Hi Lucy,
Thank you for taking the time to share your experience — I’m really sorry for the disappointment this caused, especially knowing the order was intended as a Christmas gift and how stressful budgeting can be at that time of year.
In early December, a combination of peak seasonal demand and operational changes meant that some orders were delayed and customer enquiries took longer to respond to than we would ever want. We understand how frustrating it is not to have clear shipping updates or timely support, and we recognise that this experience fell short of expectations.
Since then, we’ve been working to improve both our order tracking visibility and response times, as well as how we manage cancellations during busy periods, so customers have a clearer and more reliable experience going forward.
Thank you again for sharing your feedback — it’s been heard and taken seriously.
— Olli Ella Team
Delays and poor communication
Ordered two weeks ago and still not arrived. Emailed a week ago to ask for an update and got a generic email saying it’a not been shipped yet and despite asking for an ETA, was not given one. Emailed again and so far no response. Have missed birthday, hopefully will arrive before Christmas - not optimistic though.
15 december 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
Hi Fiona,
Thank you for taking the time to share your experience — I’m really sorry for the delay and the lack of clear updates, particularly knowing this was for a birthday and so close to Christmas.
During the peak holiday period late last year, a combination of increased order volumes and operational changes unfortunately led to delays in dispatch and slower response times for some customer enquiries. We understand how frustrating it is not to receive a clear timeframe, and we recognise that this fell short of the experience we aim to provide.
Since then, we’ve been working to improve both fulfilment timelines and how we communicate with customers during busy periods, so expectations are clearer and updates are more timely going forward.
Thank you again for your feedback — it’s been heard and is helping guide those improvements.
— Olli Ella Team
Total waste of time
Total waste of time. Ordered an item, no update at all. I then received an email saying the item was actually out of stock, despite showing as in stock on the website. I had placed a separate order in the meantime which I have tried to cancel but am getting no response. I will have to raise a case with my bank. I have only recently discovered this brand and I will now be avoiding and encouraging others to do the same!
12 december 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
Hi Emily,
Thank you for sharing your experience — I’m really sorry for the frustration this caused and for how disappointing this must have been, particularly as you were new to our brand.
During a very busy period late last year, a combination of high order volumes and stock discrepancies unfortunately meant that some items appeared available when they were no longer in stock. We understand how upsetting that is, and we recognise that delays in communication and response times only added to the frustration — that’s not the experience we want for any customer.
Since then, we’ve taken steps to improve stock accuracy, order communication, and response times to ensure issues like this are handled more clearly and promptly going forward.
If you’re open to it, we’d appreciate the opportunity to assist further and resolve this directly — please feel free to contact our customer care team so we can review this with you.
Thank you again for taking the time to leave your feedback.
— Olli Ella Team
Merci beaucoup pour votre aide
J’ai bien reçu ma commande en temps et en heure, tout est parfait merci beaucoup
12 december 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
Bonjour Marion,
Merci beaucoup pour votre message — nous sommes ravis d’apprendre que votre commande est arrivée dans les temps et que tout est parfait ✨
Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience.
Très belle journée à vous,
— Olli Ella Team
Ordered 3 weeks ago, no delivery or delivery details
Ordered several items, £100 in total about 3 weeks ago on 24th November and still haven't been sent any shipping details.
This was for my daughter's birthday which was last week. Have contacted them a couple of times by email they have replied there is a delay in orders.
12 december 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
Hi there,
Thank you for taking the time to leave your feedback — I’m really sorry to hear about the delay and the disappointment this caused, especially as the order was intended for your daughter’s birthday.
In late November and early December, we experienced a period of significantly higher order volumes alongside operational changes, which unfortunately led to delays in dispatch and slower response times for some customer enquiries. We understand how important timely delivery and clear updates are, and we recognise that this experience fell short of expectations.
Since then, we’ve been working to improve our fulfilment timelines and customer communication, particularly during peak periods, so customers have clearer information and a more reliable experience moving forward.
Thank you again for sharing your experience — your feedback has been heard and is helping inform those improvements.
— Olli Ella Team
DONT EVER BUY SOMETHING OF OLLI ELLA
I never got my order and they won’t answer you on the phone or mail. The service is terrible. Don’t ever buy something on their webshop. They won’t send you the order. It is fake. :(
10 december 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
Hi Anoeska, I am so sad to read that you think we are a fake website. Please know that this is not the case - we have replied to your email, so hopefully you have this in your inbox. We popped a note on the website and on the confirmation email to advise of a delay in dispatch times. Our warehouse move meant that our orders did not get sent as quickly as we would have liked. Thankfully, this glitch has been smoothed out, and we are back on track. I really hope you will trust us again in the future. Biggest Love x
Damaged item, poor customer service, slow and no responses.
Ordered a basket and it came damaged.
Asked for a method of return and was offered a partial refund, as in their words, the damage was ‘relatively minor’. A damaged item is a damaged item.
I said I wanted to return and they sent a link to a portal that does not work.
Have contacted customer service again and had no response for days.
Extremely poor customer service. Definitely avoiding replying.
28 november 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
Hi there,
Thank you for sharing your experience — I’m really sorry to hear about the condition your item arrived in and the frustration you experienced while trying to resolve it.
You’re absolutely right that receiving a damaged item is disappointing, and we understand how frustrating it is when follow-up support doesn’t move as smoothly or quickly as it should. During the busy holiday period late last year, a combination of increased demand and operational changes unfortunately led to delays in responses for some customers, and we recognise that this wasn’t acceptable.
We’ve since taken steps to improve both our customer support response times and our returns processes to ensure issues like this are handled more clearly and efficiently moving forward.
If you’re open to it, we’d really appreciate the opportunity to review this further and assist directly — please reach out to our customer care team so we can help make this right.
Thank you again for taking the time to leave your feedback.
— Olli Ella Team
Ordered a doll 2 weeks ago for a…
Ordered a doll 2 weeks ago for a birthday present not even an item from the new collection, no mention of delays on their website and its still not been shipped. Emailed to get a ETA but no response.
Very disappointing and not what im used to with this company. Maybe need to re think their launches if cant keep up with demand or keep customers updated.
7 december 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
Hi there,
Thank you for taking the time to share your experience — I’m really sorry to hear how disappointing this was, especially as the order was intended as a birthday gift.
In early December, we experienced a combination of peak seasonal demand and operational changes, which unfortunately led to delays in dispatch and slower response times for some customer enquiries. We understand how frustrating it is not to receive clear updates, and we recognise that this fell short of the level of communication our customers expect from us.
Since then, we’ve been working to strengthen both our fulfilment timelines and how we communicate during busy periods, so customers have clearer expectations and more timely responses.
Thank you again for your feedback — it’s been noted and taken seriously.
— Olli Ella Team
My order has not even shipped
My order has not shipped and when I asked for an ETA I was told I would get a notification when it shipped but no commitment to a timeframe. I just find this disappointing for gifting season and I try support small business but it has made me lose trust in this brand. This is why people shop reliable bigger retailers. It has missed the birthday but I’m hoping it arrives for Christmas although who knows. All I got was sorry no actual information on remediating the error. Then to receive an email asking for a review and how the dinkum is settling in is a bit silly when there is no idea when or if it will arrive.
6 december 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
Hi Katie,
Thank you for taking the time to share your experience — I’m really sorry for the frustration and disappointment this caused, particularly during such an important gifting period.
During late last year, we experienced a combination of a warehouse transition and significantly higher-than-expected order volumes, which unfortunately led to delays in both dispatch and communication for some customers. We recognise that the lack of clear timeframes added to the frustration, and that’s something we take responsibility for.
We’ve since made improvements to our fulfilment and customer communication processes to ensure clearer updates and a more reliable experience moving forward.
If you’re open to it, we’d really appreciate the opportunity to assist further — please feel free to reach out to our customer care team so we can review this with you directly.
Thank you again for your feedback.
— Olli Ella Team
Order placed on 25/11 not arrived yet
Placed an order on 25/11 and still hasn’t been dispatched. Have received communication from customer services however seems generic and that they have a high volume of orders at the moment, which is affecting processing times. This is disappointing they cannot give accurate ETA on delivery.
5 december 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
I am truly sorry to hear of your wait time, Charlie. After a warehouse move and a very large influx of orders, we got delayed and are chasing our tails! We promise to update everyone as soon as possible x
Ordered 2 weeks ago and still no update…
Ordered 2 weeks ago and still no update on my order.. customer service is not helpful at all!
Update 18/12: never got my order and had to get reimbursed through paypal because no respons from customer service.
5 december 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
Hi Margaux. I am saddened to hear that you had to wait for a response from us! I hope you now have your order in your hands! x
As someone has stated below
As someone has stated below, I ordered a doll on the 23rd November and still haven’t been sent any shipping details. They are claiming it is because they are busy durning the sales. I will reorder the same doll from another site. Very disappointing.
4 december 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
This is very sad to hear, Jasmine. I am happy you managed to get your Dinkum from another site. Our customer service team will come back to everyone who has emailed in due course. I am so sorry for the wait! x
No shipping - no customer service
I ordered a doll, accessories and toy from the website a week ago. It has not shipped yet and the company are not replying to my email.
Posting review as know many people will be considering them for Christmas gifts.
Really disappointing
20 november 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
We are so sorry to hear of your experience! We are aware that some of our customers in the Eu and Uk have had a much longer wait for their order this festive season. We realise that this is not ideal at an already stressfull time of year! Our customer service team are working around the clock to make sure all customers are replied to as soon as possible. x
Great products and quality
Great products that are very good quality. Will be purchasing products for years to come!
14 oktober 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
We love to hear this, Kylie. Thank you so much for sharing your love for your new Olli Ella goodies! xoxo
Wow!
Process was very quick and everything was smooth and received package within 3-4 days. Can’t wait for my niece to enjoy this special gift!!
8 oktober 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
Best Aunty status incoming!! Thank you for choosing Olli Ella goodies for your Niece, it means the world! xox
Olliella is a brand that fills our…
Olliella is a brand that fills our home. The products are gorgeous and adds that extra bit of magic to my childrens childhood.
One of my parcels were delayed but the team were nothing but helpful.
3 oktober 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
Goodness, this review is so wonderful to read! Adding little pockets of magic into children's lives is our very mission, and we are thrilled that you love your items (once delivered!) Much love :) xxx
I received the little dinkum dollies…
I received the little dinkum dollies very quickly. No dramas with shipping or waiting for them to arrive. They are absolutely gorgeous, well made and very sweet. I will be gifting them to my baby granddaughter for Christmas. I'm sure they will be appreciated and loved forever in their new home
24 september 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
We simply can not wait to hear how the gifting goes Kay! It means the world to us that you have chosen our Dinkums to gift to your Granddaughter. Thank you for the lovely review! xox
Terrible experience with purchase and…
Terrible experience with purchase and costumer service ! I ordered a lot of pair of dolls shoes and payed 22 euros for shipping to Italy, after few days they contacted me that some of the shoes were sold out and they refund me the cost of the shoes, I said that if I known it before I wouldn’t pay so much for the shipping for a few pair of shoes !! They had to inform me before or give me the chance of a total refund at the possibility to cancel my order. I will never buy again from them.
24 september 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
I am so sorry to read of your experience with your shipment.
It is super rare that this occurs, but when it does, we understand it can be disappointing for our customers. We would love for you to give us another try! xox
Avoid this business
Avoid this business. The reviews are true, items don’t ship, customer service slow and poor. Had to lodge a dispute with my bank due to no supply of items and even when they acknowledged they hadn’t shipped my items they still wanted to withhold refunding me. Avoid at all costs.
18 augusti 2025
Omdöme utan inbjudan
Svar från Dinkum Dolls by Olli Ella
We can see that your experience was not up to scratch and that communication times could have been much quicker. For this, we are truly sorry. We have made sure that the team are fully staffed and trained, so that this situation does not crop up again.xoxo
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