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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

I bought cashmere socks so not cheap.i have circulatory problems and they were very tight.i asked for a refund as they were not fit for purpose but although they came from an address in England I had... Se mer

Betygsatt 5 av 5 stjärnor

I was looking for wool socks to wear on the Camino Frances in May. Everyone was talking merino; then, I found Olive and Jet and learned about alpaca wool! The socks are well structured to stay in p... Se mer

Betygsatt 5 av 5 stjärnor

Alpaca socks were completely new to me so I just bought a few for my husband’s Christmas stocking filler. Now totally sold on them and bought for myself and my sons. They are so comfortable, warm, sup... Se mer

Betygsatt 2 av 5 stjärnor

When they advertise Buy 4 Get 4 free doesn't mean you will get 8 pairs of socks in that order. This is not good advertising. Always email them 1st for any questions. If they do not respond within... Se mer

Företaget har svarat

Företagsinformation

  1. Klädbutik

Skrivet av företaget

The softest, driest, most comfortable socks you've ever worn. Olive & Jet harnesses the natural magic of alpaca fibre — incredibly soft, naturally moisture-wicking, and temperature-regulating in a way synthetic fibres simply can't match. Feel the difference.


Kontaktuppgifter

3,5

Medel

TrustScore 3.5 av 5

25 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 60 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

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Betygsatt 5 av 5 stjärnor

These are the bee’s knees…

These soft socks are the bee’s knees and the cat’s whiskers rolled into one! They are soft, seem to wick moisture, cool in summer and definitely warm in winter. The only slight downside is that if you have any tight shoes you may find these aren’t the perfect partners. Full marks for this entrepreneurial company. Don’t believe the risk of scam warnings. They are bona fide- the dogs best bone!

15 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I bought cashmere socks so not cheap.i…

I bought cashmere socks so not cheap.i have circulatory problems and they were very tight.i asked for a refund as they were not fit for purpose but although they came from an address in England I had to return them to New Zealand.what a swizz very poor service so be warned not a way to conduct business,

12 april 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Bought alpaca ankle socks to replace…

Bought alpaca ankle socks to replace old Paco ones that I've had for years and very happy with. O&J ankle socks were at least an inch too short and poor grip so fall down and need pulling up. Won't be buying from O&J again

6 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

standing behind their product!

I ordered the “buy 4 get 4 free” deal for myself (ankle socks) and they are so soft and warm! I ordered the same special for my husband (calf high) and he loves them also. We had 1 sock that had a small tear at the toe seam after about 2 wearing. I emailed the company to let them know. They immediately replied and offered to refund or replace the item. I was very pleased with their fast response and offered to make it right. I recommend this company and their socks! 😀

6 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Completely converted

Alpaca socks were completely new to me so I just bought a few for my husband’s Christmas stocking filler. Now totally sold on them and bought for myself and my sons. They are so comfortable, warm, supportive and hard wearing. I would highly recommend them, they are a delight to wear. Shipping does take longer as they’re from New Zealand but well worth the wait.

2 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Most comfortable socks

I love these! Bought few months back for Christmas presents. My brother loved them so much I've ordered more for his birthday.
My job role means I'm on my feet for 7-8 hours and I have to say the socks have felt so comfortable, warm and soft. A great thing to help prevent achy feet after a long day at work!

2 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Hard working luxury. Alpaca is divine.

I was looking for wool socks to wear on the Camino Frances in May. Everyone was talking merino; then, I found Olive and Jet and learned about alpaca wool! The socks are well structured to stay in place around the foot, are not too tight at the calf and have just the right amount of cushion on the sole. I have been wearing them while training and am so delighted that I ordered a few more pairs for myself and a couple pairs for my sister who is accompanying me on the journey. Temperature regulating, moisture wicking, no odor (even after multiple days wear) and soft as a cloud - a perfect combo of hard working piece of clothing which feels luxurious. Well done! PS I would love to see some fun colours.

4 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Finally... Comfortable socks!

As a former marathon runner, now as a senior walker, I have neuropathy in both feet and ankles. I have tried every kind of socks but they all felt like course sandpaper until I found Olive & Jet. I have tried wool, merino wool, cotton, cotton blends, and they were all so uncomfortable, until I found these alpaca fiber socks! I used to have to change my socks and shoes at least twice a day because my feet were so painful, but now with these alpaca socks from olive and jet I can wear my socks and shoes all day! What a relief!

30 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The best socks that I have ever bought

These extraordinary socks have changed my sock drawer for the better! I was initially a little dubious of their claims but, if anything, they have understated them! These are warm and comfortable, anti bacterial and wear and wash perfectly. There is no shrinkage at all and I have now got myself up to eight pairs, that I love!

3 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Best socks ever!

Best socks ever!! So very comfortable and I can wear them more than once without washing in between. Sock draw now full of Olive and Jet Marino wool socks… all my old ones are away to the charity shop and I can’t imagine wearing anything other than my beautiful Olive and Jet Marino wool socks … 5 stars for sure!

3 april 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great comfortable socks

Have bought a dozen pairs both in black and gray, and they are now my go to daily wear, soft warm and comfortable. Will be getting more once they release more colours.

26 februari 2026
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

When they advertise Buy 4 Get 4 free…

When they advertise Buy 4 Get 4 free doesn't mean you will get 8 pairs of socks in that order. This is not good advertising. Always email them 1st for any questions.
If they do not respond within 5 working days, walk away!
And no, they do not send from Christchurch, New Zealand, because if they did, my socks would have arrived within 3 days, not 10!

26 mars 2026
Omdöme utan inbjudan
Logotyp för Oliveandjet

Svar från Oliveandjet

Hey Grace, thanks for your order — but your statement is simply not true.

Our current offer is Buy 4 pairs, get 4 free (8 pairs total), and we’ve shipped thousands of orders under this exact offer over the past month without issue.

I tried to find your order under your name but couldn’t see anything come through. Flick us an email at support@oliveandjet.com
and we’ll dig into it properly for you.

What likely happened is the quantity was reduced at checkout. When you click the offer on the product page, 8 pairs are automatically added with the full 50% discount. If that’s manually reduced to 4 pairs in the cart, it drops to the lower tier deal — Buy 2 Get 1 Free (~33% off) — which sounds like what’s happened here.

Happy to sort it out once you reach out 👍

Betygsatt 5 av 5 stjärnor

The ONLY socks for winter.

My wife bought me 2 pair of these socks and HOLY COW, They are the ONLY socks that i can wear in the winter that don't leave my feet a soaking mess. I've tried Merino wool, thermal socks, NOTHING worked until Alpaca.

I ordered 3 more for myself but i wasn't paying attention and ordered the wrong size. Angus, the customer service guru told me to send them back and they would ship new ones, no fee. They shipped me 4!! These guys are GREAT.

The socks are thin and they can be slippery, so keep that in mind. But if you need something to keep your feet WARM in the winter, these are the only socks to buy!

2 februari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Alpaca Ankle Socks

I purchased one of their advertised deals. Buy four get four free. I thought what a great deal for Alpaca socks... Delivery time was quite good considering it came to Australia from New Zealand, customs etc. This is where the good finishes and the not so good starts. Hence the one star for delivery.
I bought the ankle socks and wished I hadn't.
The first time and the second time, using different socks, both times the heel consistently rides under the foot in sand shoes. Not only does the heel slide under the foot but the entire sock moves sideways in the sand shoe. So obviously no support/grip to hold the sock in place when wearing.
Nobody likes a lump under their foot; therefore, the socks are not fit for purpose. Zero stars for the socks themselves.
Size wise I wear a size 11.5 US sand shoe, so using Olive & Jet's sizing chart bought the XXL size socks. So I would say be very cautious of their sizing chart.
I'm thinking of washing them in hot water hoping they'll shrink after all they're useless now so what do I have to lose... Oh yeah money.

26 mars 2026
Omdöme utan inbjudan
Logotyp för Oliveandjet

Svar från Oliveandjet

Hey Gregory,

Thanks for your order — and I’m really sorry to hear about your experience here.

That definitely shouldn’t be happening, and I completely get how frustrating that is — especially with the heel slipping and the sock moving around. Not what you expect at all.

You’re more than welcome to flick us an email at support@oliveandjet.com
and we’ll sort this out for you — whether that’s a return or refund 👍

Also, it sounds like our crew socks may actually be a much better fit for you. They sit higher and tend to stay in place a lot better, especially if you’ve found the ankle cut shifting around.

We’ll make sure you don’t get stuck with something you can’t use.

Appreciate you taking the time to share this — and we’ll get it sorted.

Betygsatt 1 av 5 stjärnor

The courier arranged by these guys is rubbish and goods stolen

The courier arranged by these guys delivered to a address that was unattended over the weekend and then told me it was my problem and to contact the courier company to find the person that stole my goods,
Great work guys
Buyers be careful

21 mars 2026
Omdöme utan inbjudan
Logotyp för Oliveandjet

Svar från Oliveandjet

Hey Greg, thanks for your order — and sorry again about this situation.

Please see our latest correspondence from 11 days ago — we offered to reship this for you but haven’t heard back.

We don’t have control over the couriers themselves, but we understand these things can happen — and we want to make sure you don’t go without your socks.

If you can just confirm your shipping address, we’ll get this sorted straight away. You can reach me directly at angus@oliveandjet.com
.

Keen to fix this up for you 👍

Betygsatt 1 av 5 stjärnor

Olive & Jet Socks

I purchased two pair of the Alpaca socks. Waited some time for them to arrive, then found out that there is more acrylic than alpaca product in the fabric. I paid over $30 each, and it is a complete rip off. I am not sending the socks back because I can't be bothered with the back and forward correspondence it would take to retrieve even a part refund. I had suspected this would happen, even before I read previous reviews.

17 mars 2026
Omdöme utan inbjudan
Logotyp för Oliveandjet

Svar från Oliveandjet

Hi Pam,

Thank you for sharing your feedback — we genuinely appreciate it, even when it's hard to hear.

We want to address the fabric blend concern directly, because it's something we feel strongly about. Our socks are made from 45% Alpaca Fibre, 45% Nylon, and 10% Spandex — and that's a very deliberate choice, not a cost-cutting one.

Alpaca is an extraordinary fibre — softer than cashmere, warmer than wool, and naturally moisture-wicking. But on its own, it lacks the stretch and structural durability needed for a sock that holds its shape and lasts through real use. That's why we blend it with nylon (for strength and longevity) and spandex (for a flexible, snug fit that doesn't sag or slip).

This isn't unique to us — if you look at the composition of socks from leading performance and natural fibre brands like Icebreaker, Macpac, or Kathmandu, you'll find they all use similar blends for exactly the same reasons. A 100% alpaca or wool sock simply wouldn't survive everyday wear the way a well-engineered blend does.

We're sorry the socks didn't meet your expectations, and we're sorry you felt the experience wasn't worth reaching out about. Our team is always happy to make things right — no drawn-out back and forth needed. If you'd like to revisit that, please reach out to us at support@oliveandjet.com and we'll sort something out for you quickly.

The Olive & Jet Team

Betygsatt 1 av 5 stjärnor

Socks were done in two months

These socks were marketed as tougher than merino with a 90 day comfort guarantee. Neither claim is true. I have merino socks that are a couple years old with no issues. When I contacted the company after about 8 weeks stating my socks were badly worn, I was told there is no 90 day guarantee it is a comfort guarantee. You are only permitted to try them with light use around your home for a day or two. Pardon? Save your money.

28 februari 2026
Omdöme utan inbjudan
Logotyp för Oliveandjet

Svar från Oliveandjet

Hey Kelly,

Thanks for your message — and I do want to clear this up properly.

We absolutely stand by our returns policy, but it’s important to be clear on how it works. The 99-day guarantee is a comfort guarantee, which means you can try them on at home — give them a short walk, see how they feel — and if they’re not right, you can return them.

What it doesn’t cover is extended, heavy use over multiple weeks. Once socks have been worn extensively (hiking, etc.), they’re no longer in returnable condition — that’s outlined in our policy.

That said — what you’ve described around durability in ~8 weeks doesn’t sound right either, and we don’t want you left with something you’re unhappy with.

If you flick us an email at angus@oliveandjet.com
, we’re happy to take a proper look at this and sort something out 👍

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