Oishya Omdömen 

109
TrustScore 4.5 av 5

4,3

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Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Still have NOT received our order, placed 7 months ago. Beware of orders placed, this company is not responding, we are fighting to get our money back.

Företaget har svarat

Betygsatt 5 av 5 stjärnor

The Kintsugi crockery set that I bought from Oishya are really beautiful and elegant pieces. I have bought many 'gold-plate designs over the years and these are by far the best. I absolutely love th... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Super excited having traditional knife from Japana. Didn't want to believe it (my boyfriend showed me one Japanese knife) but now I'm converted 😛 They are super sharp and wouldn't go back to my cheap... Se mer

Betygsatt 5 av 5 stjärnor

For starters, their customer service is excellent; Kamila is very considerate. Aside from the beauty of the razor-sharp Damascus steel blades, the handles are exquisite and elegant. Cutting has never... Se mer

Företagsinformation

  1. Knivbutik
  2. Bänkskivor
  3. Heminredningsaffär

Skrivet av företaget

Timeless and unique homeware and kitchenware for home cooks used by world’s top chefs. ​


Kontaktuppgifter

4,3

Utmärkt

TrustScore 4.5 av 5

109 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,3

Alla omdömen

(109)

6 omdömen under de senaste 12 månaderna

Skriv ett omdöme
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Betygsatt 5 av 5 stjärnor

Mediterranean Blue Gyuto

The knife is great! It's sharp, it's shiny, it gets the job done well and it's gorgeous! I have not held a more elegant cutting entity in my life.

I have had to wait for a bit to get my order in; however, it has been communicated to me clearly and I have been offered many opportunities to replace the ordered knife with a larger (more expensive) knife at no cost to me.

I decided that waiting for hand-crafted steel is not the worst idea ever, so I was patient.

Kamila was extremely helpful and understanding.

I recommend Oishya, for sure! However, make sure that the knife is in stock before you are ready to dedicate your heart to it. I would have just picked a knife that was in stock, if I knew that I would have to wait; but as soon as I set my gaze on the Mediterranean Blue Gyuto, there was no going back.

30 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Mediterranean Blue Nakuri Knife

I ordered the Mediterranean Blue Nakuri knife to replace a Damascus steel Nakuri knife that I actually made myself at Stag Do. I absolutely loved that knife but after years of use it started to fall apart -- clearly I am not a master craftsman.

The Oishya knife is a beautiful replacement. The handle is stunningly gorgeous and it is incredibly sharp and lovely to work with. Highly recommended!

15 juli 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Blatant False Advertisement

Company advertised select knives which were not in stock—as in stock. I had paid Oishya, and waited nearly two months for Kamila to email stating the knives I had purchased were actually not in stock. I am saddened at the blatant lack of respect, and shady business practices Oishya employs.

I have sought a full refund and will discontinue any further patronage.

26 mars 2024
Logotyp för Oishya

Svar från Oishya

Dear Nels,
We are deeply sorry for the frustration and inconvenience caused by the extensive delay in fulfilling your order for the Gyuto knife. At Oishya, we pride ourselves on providing high-quality Japanese knives and excellent customer service, and we understand that in your case, we fell short of our own standards.
When you placed your order, the Gyuto knife was listed as "backorder" with an estimated processing time, which was also stated on your invoice and confirmation email. However, due to unprecedented supply chain issues and communication difficulties with our Japanese suppliers and craftsmen, the delay extended far beyond what we initially anticipated. We attempted to keep you informed with update emails, but we understand that the lack of a firm resolution was understandably frustrating.
Please know that we did everything in our power to secure the knives as quickly as possible, but the Japanese steel and blacksmithing market proved to be extremely challenging in this instance. We offered alternative options and a full refund to try to make things right.
Your satisfaction is our top priority, and we are committed to learning from this experience and improving our processes to prevent similar issues in the future.
We have been in direct communication with you to address your concerns and have issued a full refund of your order. While we understand your disappointment, we hope that the steps we have taken demonstrate our commitment to resolving this matter to your satisfaction.
We appreciate your understanding and patience throughout this process.

Betygsatt 4 av 5 stjärnor

Great knives!

I love the knives! The process took a long time - it took several months to receive the knives after I placed the order but I am happy I got them and they are great. Kamila was responsive when I contacted her about the delays and she kept me informed.

27 mars 2024
Logotyp för Oishya

Svar från Oishya

EDIT:
Customer received the parcel Fri, 31 May 2024 at 12:42 PM. He wished to change the review but is unable to edit it. We reached out to Trustpilot and awaiting their assistance for the customer.
---

Hello RJ. We're still awaiting gyutos to arrive from our blacksmiths in Japan. We've reached out to you earlier but it seems you haven't received an update. Please check an email again, as we've resent it.

Betygsatt 5 av 5 stjärnor

The promt replay to my queries and the…

The promt replay to my queries and the handling of a partial refund was quick good. Well done!
I got my expensive knife after about 4 weeks via Poland. That time was anounced.
Furthermore: there was no extra fee for customs...

11 februari 2024
Logotyp för Oishya

Svar från Oishya

Thank you Joerg-Arno! We hope you'll love the knife for years to come ❤️.

Betygsatt 5 av 5 stjärnor

Knife set

Waited for the knives quite a while as they were on back order. Customer service was extremely responsive and helpful. Received the knives and they are beyond stunning. Worth the wait.

22 mars 2024
Omdöme utan inbjudan
Logotyp för Oishya

Svar från Oishya

Thank you Mary Ann! We are really happy you love your Sakai Kyuba knives :) We hope they will serve you well for years to come ❤️.

Betygsatt 5 av 5 stjärnor

Kudos to Oishya

I bought knives at a local brick-and-mortar store of a national kitchen supply store, and also took home a couple of storage options, neither of which I liked. Searching online I found the magnetic wall mounted knife rack at Oishya that I know have. It looks great and stores my knives and kitchen scissors perfectly and in a readily accessible location.
There were a few bumps in delivery of the knife rack, which I don’t believe was any fault of Oishya. However, Oishya people stepped in and were instrumental in solving the issue.
In my opinion, Oishya has customer service worthy of being called ‘customer service’, which is rare these days.
Kudos to Oishya for their magnetic wall mounted knife rack and their customer service.

Dan

1 februari 2024
Omdöme utan inbjudan
Logotyp för Oishya

Svar från Oishya

Thank you Dan! Your words really mean a lot to us :) All the best

Betygsatt 4 av 5 stjärnor

personalized treatment

My order is prolonged due to steel issues in Japan, initially I was concerned as there was a delay with reply to my emails by staff covering temporarily but since then have had personalized attention from the owner to give me updates as well as try to find other options for knives for me that might fit my purposes. Looking forward to seeing the craftmanship in person

15 december 2023
Logotyp för Oishya

Svar från Oishya

Hello Adriane, thank you for highlighting this and leaving your email address so we can contact you. Upon checking our ticketing system, I see what has happened, and we'll fix this communication issue right away. Please check your inbox for more details regarding your order.

EDIT: Thank you so much for your understanding :)

Betygsatt 4 av 5 stjärnor

Great customer support

I purchased a set of knives from the company but unfortunately my tracking number was lost. Luckily they reached out to me to get everything sorted with no problems. I really appreciate the prompt response and how helpful they were with my order. Will most definitely be ordering from Oishya again.

31 januari 2024
Logotyp för Oishya

Svar från Oishya

Hello Taylor, thank you for leaving your email address so we can contact you. Upon checking our ticketing system, I see no emails from you so I'm not sure what has happened but we'll fix this communication issue right away. Please check your inbox for more details regarding your order.

Betygsatt 3 av 5 stjärnor

It was not packaged correctly and was…

It was not packaged correctly and was damaged when it arrived. The corners were broken off. Very disappointing!

7 september 2023
Logotyp för Oishya

Svar från Oishya

We're really sorry to hear that. Please reach out to info@oishya.com and we'll investigate that further. We'll also escalate to our fulfilment centre who does packing for us and request to review their packaging practices.

Betygsatt 5 av 5 stjärnor

Great Product! Speedy Service!

I ordered an Aomori Hiba Kitchen Cutting Board. It arrived quicker than expected. The board was well packaged, smooth, without a blemish and smelled so good! Remember to wet the board before using to protect from stain and to enjoy the wonderful aroma of the wood. This is definitely a keeper that my knives love. I'll order from this site again.

12 september 2023
Betygsatt 1 av 5 stjärnor

Buyer Beware!!!

I purchased a magnetic knife strip for $216. Four months later the fake brass mount started peeling.

I contacted customer service via email who offered credit store or a refund. I chose credit store and used all of it to order a magnetic board with no exterior metal. Upon receiving the board I saw the box was crushed and the top corners of the board were crushed as well from really shoddy packaging.

I contacted Oishya again and requested a full refund this time. Oishya replied that they would send me return labels but no labels ever arrived. Upon contacting Oishya once again, they asked that I keep the magnetic strip and send the board back. They asked me to tell them how much the board weighed so they could pre-pay the shipping. (I guess they don’t actually send people their products. They come from a 3rd party? If they did, they’d know how much the broken product they shipped to me weighed). 10 days later the shipping label still hadn’t arrived. Oishya’s excuse was that the banks were closed for a holiday but promised they would take care of it ASAP. They never did.

Because I already had been dealing with Oishya’s lies since May, I disputed the charge with AMEX. After one month, AMEX ruled in favor of Oishya because of an email Oishya provided stating that I received and accepted the product (lie), but they hadn’t honored their return policy because the cost to ship back their broken products exceeded their value, they were finding alternative ways to get their product back, and I wasn’t patient with the return process and decided to dispute the charge instead, and the claim was outside of the dispute window anyway. Receiving defective and damaged products twice and getting jerked around with shipping labels for two months isn’t patient enough for Oishya apparently.

This company is very dishonest, they don’t honor their own warranty and return policy. They delay and extend the time victims have their products to ensure they can’t file disputes successfully with their credit cards.

End result. 1) I spent $216.00 in Junk products from England posing as fine Japanese kitchenware. 2) I will end my 8 year relationship with AMEX because they didn’t have my back, and refused to accept any of the written evidence I had of my ordeal with these scammers.

Do not buy from Oishya. You will regret it.

3 augusti 2023
Omdöme utan inbjudan
Logotyp för Oishya

Svar från Oishya

Good afternoon Pablo. Please contact your bank. We've responded to your bank saying that we're happy to grant a refund. We did this as soon as you informed us about the situation of a problem you've been experiencing with the product. If that helps your bank, here is your transaction ID: src_1MJHxWDqEPoZX03cXgAjc6Z2

We'd really appreciate if you amended your review once your bank resolves the matter with you, as this really hurts our reputation.

Betygsatt 3 av 5 stjärnor

Beautiful, But Flawed

The knife is absolutely beautiful. However, it's very light, and I expected the blade to be much sharper. Also, I understand that the hilt/tang is constructed of Italian maple, but I didn't expect to find a small whole in it. Obviously, naturally occurring in the wood, but did not expect to have one in a 400.00 knife. Contemplating returning it, unfortunately.

11 juni 2023
Logotyp för Oishya

Svar från Oishya

Hi Deborah :) Thank you for the feedback you left on Trustpilot.

The knives are not sharpened to their maximum when shipped out to prevent damages and cuts of the materials. With a little bit of practice, you can easily sharp it yourself with a whetstone or give it to a professional sharpener.

As for the handle, we should have highlighted that in the product description that such holes are a property of the maple burl and they are completely natural! making the knives even more unique. The handle is completely waterproof and our clients love those quirky marks on the knives, because that guarantees you that no other knife is the same :)

We'd really appreciate if you could change your review that reflects that information, that means a world to a small business like ours :)

All the best :)

Betygsatt 5 av 5 stjärnor

Fantastic Quality Product backed by Great Service

Well having spent a day visiting most of the specialist knife shops in London and seeing some great knives we discovered Oishya by chance and couldn't get over how good their knives looked for the price. Was a little nervous ordering in case the knives didn't live up to expectations but I can assure you the set of 3 knives we bought were fantastic and exceeded our expectation.
Also emailed before purchasing to check on delivery timescales etc and the customer service response was both speedy and professional

Therefore I would recommend Oishya without hesitation

22 maj 2023
Betygsatt 5 av 5 stjärnor

Highly recommend!!

I recently purchased the Wooden Magnetic Knife Stand Block from the Oishya and I am very happy with my purchase. The magnetic feature works great and securely holds all of my knives. The design is sleek and modern and fits perfectly with my kitchen decor. The wood is of high quality and seems very durable. I highly recommend this product.

29 mars 2023
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

High-Quality Premium Knife That Cuts Like Butter

Super-high quality knife with a premium. This Oishya gyuto is of really high quality. I am a perfectionist and have an eye for detail and when I inspected this knife, it did not have any defects. The details on the knife from the blade to the handle are just beautiful and clean. The VG-10 steel is easy to clean and is straight butter and glides when cutting food. One of my sharpest Japanese knives. The pictures online make it seem like the blade is more matte looking like raw carbon steel (which I was hoping for) than what I got, but that's just the stainless steel property of the VG-10. I love the Western profile of this knife with a slightly curved blade as I am a "rocker" vs a "chopper", as compared with my other Japanese knife that has a flatter blade. You may find the tsuchime along with the damascus pattern on other less expensive knives, but what makes this knife unique is the beautiful wa maple burl handle (albeit the beautiful pattern of the tsuchime and Damascus layers on this knife are perfectly imperfect that it looks designed but not at the same time, if that makes sense). The maple burl will make this knife unlike any other knife out there. Even if you bought 2 knives from Oishya, no 2 handles will be the same. One of the disappointments I did have was that the collar of the handle did not come in the beautiful natural brown like in the pictures but rather came in a black oak bog wood. I did not hold it against Oishya as they did mention on their website that no two handles will be the same. I did reach out to the company about this (among other questions that I had) and they replied quickly and were very courteous. I found out that the person that reached back out to me was actually one of the founding members of the company, Kamila. Pretty cool to know that you're supporting a small (woman-owned!) business. Another beautiful detail is the copper ring on the handle. I'm concerned about it's discoloration/oxidation over time, but you should never keep the handle wet anyway. Only time will tell. Overall, a beautiful and unique, high-quality knife. If you have the luxury to spent a little extra on this knife, you will not be disappointed.

4 april 2023
Omdöme utan inbjudan

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