OFX - Ireland Omdömen 48

During a transfer of over €200k, the last 4 digits of the account number were casually omitted from the order, resulting in my funds being missing for nearly 2 months. Account Manager Rory Panton is evading all responsibility, and customer service is blatantly lying over the phone, claiming the account number was truncated for 'privacy reasons.'

There is zero accountability from staff. After 30 emails and 20 phone calls, there is still no news or information on the whereabouts of the funds. This is a very dangerous company to deal with! Staying away is your best option.

UPDATE May 7: > In response to OFX’s standard reply: I will not be emailing yet another department (reviews@). Supervisor Michelle Crossland and Account Manager Rory Panton have been in possession of all the details for weeks. This is a clear stalling tactic.

Stop the public PR talk and provide the MT192 SWIFT confirmation immediately. My funds have been missing for nearly 2 months due to your data entry error. The Financial Ombudsman Service (FOS) is already investigating this case. I expect a resolution through the existing channels, not another helpdesk loop.

What an absolute scam. Do not work with these thieves. My money is stuck in their account and they are ''not able'' to return it. Absolute scam

We had recently moved and had our account details updated in OFX. As a result OFX requested to upload some documents to support the change. However, the initial communication requesting these documents sent via email never reached us. And when we phoned trying to get clarification on what the status of our account was we have received an exceptional support provided by OFX rep Sinead Kelly located in Ireland. She walked us through the process, assisted with resolving the hiccup OFX system had with uploading documents process online and got us eventually successful in completing the process. She spent probably 45 mins with us on the phone, and during that time we never felt rushed or pressured by Sinead.
Very impressive support indeed!

Buonasera, chiedo direttamente a off se il vostro metodo è fare 60 ordini giornalieri, e dopo avere depositato, nn ti fanno prelevare perché dicono che il mio credito è da riparare e devo versare altri soldi( che poi tornano a me) per sbloccare il prelievo. È normale? Grazie.

Easy set up, trustworthy, and solid exchange rates. Would recommend. Also great customer service (24/7).

FUYEZ
j'attends toujours mes fonds mais pour cela il faut ajouter des fonds via un némero transmis par le servixe client, numéro qui ne correspond pas aux contacts de la plateforme où doivelt être déposer mes fonds.
Bon je pense que je ne reverrai pas mon argent mais prevenir les gens c'est essentiel

My transfer is left sitting unfinished for basically a week now. Multiple calls, someone tells me they still haven’t finalized my verification even though I sent all the documents last week. Really not happy so far. Will change this review if someone finally sends my money which is time sensitive

I received helpful and efficient service from Amy. She took time to understand my situation and how best to resolve it. She recommended that I login again and reload the page to try to complete the order. Unfortunately the system was still blocking my transfer and we don’t know if my account info was updated.

It was only a conversation about KYC and AML obligations but Amy also took the time to chat about some questions I had regarding block chain technologies.

Premières fois que j’envoie par OFX et je regrette !
Grosse sommes bloqué depuis 2 semaines on me fait balader !
Le service est nul à fuir totalement !

I had a great experience working with Amy of the Ireland OFX office. She was able to handle my various inquiries promptly and professionally, and followed up with phone calls and emails the same day.

Dealing with a girl called Amy she couldn’t have been more helpful great service

There is an apparent disconnect between the middle office function and the customer support/service function - resulting in conflicting messages being sent from the two functions, one from middle office confirming that funds have successfully been received while the service function requesting evidence of transaction made and this within 15 min. Highly confusing and frustrating.

I had technical difficulty creating my account. Gerard Hayes was very patient and helpful, eventually resolving the problem. The difficulties were becoming increasingly frustrating, but he did not give up until the matter was resolved.

The customer representative Amy, was very patient, accommodating and, above all, very helpful..
She dealt with all my queries and provided me with meaningful answers.
Furthermore, she was very friendly!

It was a very easy process as a whole. I was dealing with a customer service officer based in Ireland - Amy - and she was outstanding. Hands on, and seemed to take a genuine interest in ensuring I felt supported through the process. 5 stars!

Don't even try to open an account with them. I tried for 3 companies of mine to open an account that are doing normal activities and none of them can get an account because to much risk???? A little strange, so better open an account with wise or Paysera, at least they don't do so difficult and have low to no expenses. When you try to call the Ireland number, it is always not available.

I personally prefer to do transfers over the telephone the experience was no different from my last 3 years ago excellent quick concise detailed conversation then I transferred the cash to the OFX account and received the cash the following day a simple and painless experience