Excellent customer service. Off Ya Tree has an easy to use and navigate website, which has become so very important of late. I received the order I placed online in a timely manner & with a genui... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Products were packaged securely, faster than expected delivery. They couldn't supply one item, and let me know straight away. I wanted a new retro dress and cardigans. The cuts were perfect. I lov... Se mer
The red metal coating of the tongue bars I purchased literally peeled away within the first week of wearing. I thought I had a little piece of food in my mouth but no it was a chunk of metal fragment.... Se mer
Företaget har svarat
Never a bad experience with Off Ya Tree. Customer service team is fantastic and they go above and beyond. As I can rarely get parking for your brick and mortar stores when I want to visit; it's gre... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Off Ya Tree stocks Australia's most extensive range of punk, rockabilly, kustom kulture and metal clothing. We also have homewares, body jewellery, smoking paraphernalia and lifestyle items. Our 33 Stores around Australia also offer a Punktured Body Pi...
Kontaktuppgifter
241 Collins St, 3000, Melbourne City, Australien
- info@offyatree.com.au
- offyatree.com.au
4,0
Bra
479 omdömen
Har inte besvarat negativa omdömen
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It said the product was in stock upon…
It said the product was in stock upon purchase but a week later received an email saying it wasn’t in stock and received a refund. Very disappointed
1 januari 2021
Svar från Off Ya Tree
Hey Samuel!
Thank you for taking the time to leave this review. We had experienced a glitch that put some stock online and it was simply out of our control and we felt the best solution would be to refund you for the out of stock items.
Great service
Huge order and all sizes arrived correctly. Had to return an item due to my error and after a little covid delay refund was sorted easily. Great follow up service from one of my favorite stores. Thanks Kristy, you are an asset to the team..
21 december 2020
Svar från Off Ya Tree
Hi Jason,
Thank you for leaving this review. I've actually never heard of companies paying for postage of items that customers want to return, however I am happy to pass this feedback on to be looked at.
As mentioned in the email, we needed you to send the items back in resellable condition, unfortunately they were returned to us with fur on it and cigarette smell.
However, your refund has now been processed. Thank you
first time buying online
first time buying online, wont be doing it again.
got one shirt out of 4.
all of them came in separate orders which just made things very complicated n confusing for both parties.
still haven't received my other shirts an no information on where they are or anything?
very poor
21 december 2020
Fast and welcoming delivery
Arrived nice fast and on time.
Also felt very welcome with the hand written letter to say thanks for my purchase 😊
21 december 2020
10/10 Customer Service!
There was an error with my order. (basically I was sent out the incorrect size)
My first email was missed, so I did have to reach out again for support. However at this busy time of year I am sure they are being overwhelemed with emails and orders, so it is not an issue even slightly. Second email was responded to ASAP. they fixed their error by sending the correct order the same day including a free returns slip to post back the wrong items.
overall VERY HAPPY with the customer service. 10/10.
16 december 2020
Septum & Tragus piercing
Got my septum and tragus done in one sitting, all went well and the piercer explained everything to me as he was doing it. A very pleasant experience considering I thought it was going to be a painful one. Very happy with both of these piercings.
12 december 2020
I love this cardigan
I love this cardigan. Off Ya Tree sells good quality clothing bags and accessories that make customers feel unique.
11 december 2020
Went in looking for conch piercing…
Went in looking for conch piercing jewellery not really knowing what I was looking for. Staff were very helpful right from the get go and knew what they were doing, even measured to ensure I was buying the right size jewellery.
6 december 2020
10/10 recommend
Seriously amazing service, fast delivery, beautiful AND such thoughtful amazing packaging. Absolutely 10/10 ♥️
30 november 2020
Great product
25 november 2020
Warmed my heart
So happy with my order, fast service and fab quality. Also a cute little personalised note was left on my order wishing me well and it genuinely made my day a little brighter.
19 november 2020
They delivered my items to wrong…
They delivered my items to wrong address and I emailed them about it twice because they forgot to follow up on it n get me my items..
18 november 2020
Just love thier fast shipping
18 november 2020
Great service.😃
13 november 2020
Rose gold helix earring with ball
The earring I bought (online) is extremely small, and there is no 'give' in it, I couldn't stretch it open a bit more to get it around my ear (helix) It's gorgeous, just not practical unfortunately.
12 november 2020
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