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Built a spreadsheet on a wet saturday because i was curious. eleven support contacts this year. mean first response, forty one minutes on chat, thirty one hours by email. mean resolution, never, because nine of the eleven were closed rather than resolved.
the two that were resolved were both about password resets. anything touching a bonus or a cashout has gone unanswered in substance every single time.

I opened ticket #52760 after the account page contradicted itself. After that, one agent stated the bonus expired and another stated active. Friendly support isn't useful when no one reads the thread. The entire process was more confusing than it had any reason to be.

Session alert popped up once, then never again after I switched devices. The setting still looked enabled in the account screen. That was the point where it began getting irritating. Customer support was still showing the same old note afterwards

checked the paytables on three video poker variants over breakfast and two of them are the same game with different art, and the third has a schedule that does not match the one in the game info panel!

Login codes arrived out of order during lunch.

What annoyed me was that two screens showed two balances for nearly twenty minutes.

I was late for the train and did not need another restart.

Support had the account reference in front of them.

I only used a small amount, yet the English and local terms showed different limits. The account area gave no useful context.

In my case, live Roulette counted 5%.

Verified everything on day one, played happily for a week, then a random re-check froze my account mid-session and support went quiet for two days. Nothing changed on my end, so I've no idea what triggered it.

The mobile cashier button sat behind the keyboard on my cracked tablet. I could type the amount, but confirming it took three screen reloads.

The records continued to show the problem as unresolved.

The cashier accepted my deposit method without trouble. At withdrawal, that option disappeared and the replacement carried a fee, even after clearing the browser once.

Began a small 61 withdrawal mainly to test the payment area. It moved to processing, then back to balance, and the reason field just stated "manual check". Customer support was still showing the same old note afterwards.

30 Withdrawal request, the same card used for deposit, still stuck on rejected.
The cashier timer reset twice and chat pasted a generic line about processing times.
That was the point where it started getting irritating.

Emma from message centre was polite, but answered the wrong problem. I asked why a withdrawal was stuck; the reply explained how to reset my password. Support still had the same old note afterwards.

KYC showed no missing files until I tried to cash out
Then it asked for a card screenshot and moved my withdrawal into review at the same time
The status did not explain the next step

Played live roulette for maybe fifteen minutes, nothing especially unusual. Then the table disconnected during a bet window and the round records opened blank afterwards.
I looked on laptop, same thing.
Support requested a screenshot of the exact moment, which obviously I didn't take while the screen was frozen.

Cashier filter showed last week as this morning.

The bank transfer withdrawal looked normal at first.

After the weekend it disappeared from pending withdrawals, and the balance didn't explain where the 46 went.

That detail mattered since the balance had switched.