Tried to buy some towels. Waited 11 days without getting a dispatch email, sent a message to customer services and then my order was cancelled and refunded.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Well words don’t rate this company enough. I ordered a robe, very please with the item very pleased good quality cotton Muslin. In addition when the item arrived it was packed in such a lovingly prof... Se mer
Horrible customer service - I wanted to return a sheet and pillow case set I bought as the material was thin and a bit scratchy. I emailed and used the chat 4 separate times to initiate a 'free-return... Se mer
My original order to your Company was received but it was not complete, so I sent a message to the Ocoza team. Today I received a missing mint fitted sheet free of charge. I am very pleasantly surpr... Se mer
Företagsinformation
Skrivet av företaget
100% Cotton Bedding & Bath
Kontaktuppgifter
Pappelalle 78/79, 10437, Berlin, Tyskland
- +49162738746
- hello@ocoza.com
- ocoza.com
5 stars
so impressed - great quality and value for money
I will definitely be ordering again and recommending to friends
26 augusti 2021
I am very satisfied
Recently I bought bedding set, bathrobe and 2 towels, I am very 2satisfied with the products, material and the beautiful colors that it has at a reasonable price.
26 augusti 2021
Excellent quality product
Excellent quality product the colour is perfect and is the one I wanted I was looking for sheet long time thank you Ocoza
25 augusti 2021
Could not be happier with my order!!!
Could not be happier with my order!!!! It came super fast I was so surprised!
The embroidered face towel and the little evil eye are a lovely touch!
I’ve been recommending Ocoza to everyone around me since I’ve gotten my sheets, so so pleased.
20 augusti 2021
Perfect color and great material i love…
Perfect color and great material i love it
Thank you
19 augusti 2021
I made up my bed kwith the new bedding…
I made up my bed kwith the new bedding immediately it arrived and I’m now thoroughly enjoying it all
6 augusti 2021
Lovely product.
25 juli 2021
My duvet set arrived in good time and…
My duvet set arrived in good time and was beautifully packed and included a towel with my initial on it. The colour was true to the advertisement and I would definitely buy from Ocoza again.
23 juli 2021
Very excellent
22 juli 2021
Nice colours and quality bedding
I am very happy with the bedding I purchased. Very nice colours and good quality. Speedy delivery too! Will be purchasing again. 😊
9 juli 2021
I bought cotton sateen bed sets
I bought cotton sateen bed sets. Beautiful colours and for a reasonable price EXCELLENT QUALITY
4 juli 2021
Amazing!
Amazing!
I placed a wrong order and they sorted it out so fast! Also, the quality of the bedsheets is incredible, and it came with a face towel with my name!
I would buy again for sure!!
28 juni 2021
Omdöme utan inbjudan
i never received my bedding not happy…
I didn’t receive my first set of bedding and I received great communication and when I finally got it, it was for free. I then bought another one as the quality was amazing. They are helping and on top of their game. Truly happy. Great bedding!!!
17 juni 2021
Svar från ocoza.com
Dear Latoya
Thank you for your feedback. We are truly sorry that you had a negative experience receiving your order.
This is highly unusual for us and it should not have happened. Therefore we have fully refunded you as soon as you informed us of the situation and proceeded with the delivery of your order with absolutely free of charge for you. As your order was finally delivered, we hope that you really love your new bedding and it was worth waiting for.
We partner with UPS in order to be able to offer the best express service possible and a majority of our orders are delivered within 2-3 business days across the UK.
Nevertheless we will make sure to follow up on this incident with our delivery partners in order to be able to improve our service further.
We really hope that you will be able to give us another chance so that next time you could experience the super fast service we are known for.
Best wishes
Ocoza Team
Probably my best purchase during the…
Probably my best purchase during the lockdown! These sheets are so comfortable and stylish, they completely changed my bedroom! Truly an amazing value for the quality. Thank you!!
8 juni 2021
Highly recommended!
I found out about this store through a very cool video on instagram, apparently they were new and they had a launch event sale with amazing prices. I bought a basic duvet cover to give them a try and I was very pleasantly surprised with the high quality beautiful duvet cover that arrived in a couple of days in really well designed packaging.
I already placed another order to complete the whole set. I highly recommend this site and their beautiful products and I'm looking forward to see more new stuff from them.
28 maj 2021
Omdöme utan inbjudan
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