There is so much noise on the Internet around hydrogenated water, and such wild variation in price it's extremely difficult to choose with confidence. I invested a lot of time and found my way to Ocem... Se mer
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Det här tycker kunderna
Fast shipping. Excellent comms. The bottle is a great device and thankfully, after bn scammed with 3 inferior previous purchased bottles. This bottle produces the claimed H2 concentration. The battery... Se mer
Företaget har svarat
I purchased one of their hydrogen water bottles a year ago and was very pleased with the purchase. I use it everyday and travel with it also. I recently upgraded to their newer versions and have... Se mer
Företaget har svarat
I did research on hydrogen water bottles. I came up with ocemida. I didn't know what to expect. After noticing great results I purchased another one for my son. Quality product thay actually works
Företaget har svarat
Företagsinformation
- Vattenreningsföretag
- Elektroniktillverkare
- Butik med vitaminer och tillskott
- Vattenfilterleverantör
- Leverantör av utrustning för vattenavhärdning
Skrivet av företaget
At Ocemida, we believe better health starts with better water. As innovators in hydrogen water technology, we design and develop premium hydrogen water bottles and wellness products that combine cutting-edge science with user-focused design. Trusted by thousands of customers worldwide, our mission is to make advanced, research-backed hydration solutions accessible to everyone. We’re committed to quality, transparency, and service. Every product is tested for performance, backed by science, and supported by a responsive customer care team. Whether you’re looking to improve your energy, recovery, or overall wellness, Ocemida is here to elevate your hydration experience - one sip at a time. Join the growing community that puts trust in clean, functional water.
Kontaktuppgifter
Montreal, Kanada
- +1(833) 526-5033
- office@ocemida.com
- ocemida.com
4,5
Utmärkt
52 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A-1 customer service
Iv had there bottle for 2 years ..does what it says and the customer service is great if you need anything there there not like 90% of these companies...only fantastic things to say about this company
9 april 2025
Omdöme utan inbjudan
Svar från Ocemida
Thank you so much for your amazing review! Hearing that your bottle has performed reliably for over two years - and that our customer service stood out from the crowd - means the world to us. We work hard to offer not just great products, but long-term support you can count on. We’re grateful for your trust and kind words!
Product looks very nice but battery and lack of possible replacement makes is poor
Product looks very nice and delivery was fine but sadly the battery stopped working after two months , I contacted customer support but they declined to send a replacement urging me to send the bottle across the world to Canada , as I am from UAE makes no sense to do it , even I was asking to send replacement battery but they refused so in general I was happy for two months but for this price product shall be good for 2-3 years imo . Battery has been very weak from start lasts for 3-4 sessions maybe which is rather not good
15 februari 2025
Omdöme utan inbjudan
Svar från Ocemida
We’re sorry to hear about your experience. Our policy requires receiving the product first to inspect, repair, or replace it, which helps ensure fairness for all customers. We understand that international returns can be inconvenient, so we cover the shipping fees back to you. As we mentioned, the battery is replaceable, widely available, and easy to change yourself, which might be a faster and more cost-effective solution. We are always available for you to assist you in doing so. We appreciate your feedback and will continue working to improve our international customer service.
Ocemida: A Customer's Nightmare Experience
EDIT : 05/02/2025 updated
**They are falsely claiming reviews are inaccurate in their Trustpilot replies, and since I cannot attach evidence there, I am providing the proof on their facebook page (in pictures and videos). By labeling negative feedback as false, inaccurate, or exaggerated, they aim to manage their company image and deflect blame onto the reviewing customer, hoping future customers will believe their side and buy their products.**
AVOID THIS COMPANY!
Deceptive Practices: Canceled initial order without consent or communication. Only responded after a negative review to manage public image.
Subpar Product: Defective battery with significantly shorter life than advertised. Bottle emits a strong, concerning plastic smell/taste despite proper cleaning.
Product Quality Issues: Battery malfunctioned after short use. Replacement battery also underperformed. Bottle developed cracks.
Abysmal Customer Service: Ghosting, blaming customer for their errors (return label missing unit #), rude and condescending communication, refusal to escalate issues.
False Promises: Promised refund not initially honored without customer intervention and return shipping at customer's expense.
Misleading Contact Information: Phone number on website is non-functional; only text support available.
Manipulative Review Management: Actively tries to remove/manage negative reviews.
In short: Inferior product, dishonest company, and terrible customer service. Save your money and shop elsewhere.
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Absolutely terrible experience ordering. Spent near $300 and they cancelled my order without my consent, after simply asking them to show some initiate as a company and arrange alternative shipping for the their Canadian customer (due to postal strike) which they weren't even aware was happening! Most other companies are shipping via UPS and FEDEX! This company shows no initiative or forethought to make alternative arrangements and doesn't even ask how you'd like to proceed with your order. They have lost a customer. Going with another company!
16 november 2024
Omdöme utan inbjudan
Svar från Ocemida
Thank you for your feedback, Tabitha.
We’ve reviewed your history with us and must clarify for transparency that the claims in this review are inaccurate.
• Your order was refunded after 5 months of use - beyond our policy.
• Replacement was sent in good faith.
• Communication was consistent, though at times we experienced challenges due to missing delivery information and aggressive language in messages.
While we welcome all reviews, we do not support the use of false or exaggerated claims as a way to discredit our company. We remain focused on delivering quality products and responsive customer support to the rest of our community.
Thank you to our other customers who engage with honesty and fairness - your trust keeps us improving every day.
Nice one
Nice one. One of the best I've ever taken. I'm quite selective about my water intake and Ocemida did not disappoint.
5 juli 2024
Omdöme utan inbjudan
Svar från Ocemida
Thank you for the great feedback! We’re honored to be one of your top picks, especially knowing how selective you are about your water. At Ocemida, we’re committed to delivering quality you can trust, and we’re so glad we met your expectations. Stay well and hydrated!
I was gifted a bottle of Ocemida at…
I was gifted a bottle of Ocemida at work last month and i can feel improvements in my health already. When you take a well processed hydrogen water, you'll know the feeling i'm talking about. Wonderful product.
21 augusti 2024
Omdöme utan inbjudan
Svar från Ocemida
Thank you for sharing your experience! We’re so happy to hear that you’re already feeling the benefits and that your first introduction to Ocemida came as a gift at work! There really is something special about high-quality, properly processed hydrogen water, and we’re honored to be part of your wellness journey. Wishing you continued health and vitality!
Purity On-the-Go Made Easy!
Traveling can be tough, but with OcéMida’s portable water purification bottles, staying hydrated is easy. Our bottles are designed to purify water from any source, ensuring you have access to clean, safe drinking water wherever you go. Lightweight and durable, OcéMida is your perfect travel companion, helping you stay refreshed and energized on all your adventures.
12 augusti 2024
Svar från Ocemida
Thank you for the wonderful review! We’re so glad you’re enjoying the freedom and peace of mind that comes with our portable water purification bottles. Whether you’re traveling abroad or just out for the day, having access to clean, safe drinking water can make all the difference. We designed Ocemida to be lightweight, durable, and perfect for hydration on the go and it’s great to hear it’s delivering just that. Safe travels and stay hydrated!
Embrace the Hydrogen Water Revolution
Join the hydrogen water revolution with OcéMida! Our water bottles are designed to infuse your water with hydrogen, offering numerous health benefits including enhanced energy levels and improved recovery. The advanced technology in every OcéMida bottle ensures you receive the full benefits of hydrogen-rich water, making it an essential part of your daily wellness routine. Experience the difference with OcéMida.
12 augusti 2024
Svar från Ocemida
Thank you for being part of the hydrogen water revolution! We’re thrilled to hear that your Ocemida bottle is now a key part of your daily wellness routine. Our goal is to make it easy to enjoy the benefits of hydrogen-rich water from boosted energy to faster recovery with reliable, advanced technology you can trust. Your support means a lot, and we’re here for you every step of the way!
Exceptional Quality
Ocemida hydrogen waters has exceeded my expectations in every way. My blood sugar has been far easier to control, It took a while to receive the bottle i ordered, however i'm feeling better since i've started using it.
27 juli 2024
Svar från Ocemida
Thank you so much for your thoughtful feedback! We’re honored to hear that your experience with Ocemida hydrogen water has exceeded expectations and that it’s supporting your health in a meaningful way. Many of our customers turn to hydrogen-rich water for its potential to aid in energy, recovery, and even metabolic wellness like blood sugar support. We’re thrilled to know it’s been worth the wait. Your well-being is our top priority, and we’re here if you ever need anything!
Great customer service
Great customer service. Had no issues at all.
Ocemida highly recommended
20 juli 2024
Svar från Ocemida
Thank you for the kind words! We’re so glad your experience with Ocemida was smooth from start to finish. Providing reliable customer service and high-quality hydrogen water products is what we’re all about. We truly appreciate the recommendation- it helps others find a trusted brand in the hydrogen water space!
Ocemida is the best at hydrogen waters…
Ocemida is the best at hydrogen waters and oh the packaging. I'm a sucker for well done products and i appreciate this a lot. Don't get me started on the health benefits.
29 juli 2024
Svar från Ocemida
We love this-thank you! We’re thrilled that both the hydrogen water performance and the packaging hit the mark for you. At Ocemida, we believe that wellness starts with quality from the technology inside to the experience in your hands. And yes, the health benefits of hydrogen-rich water speak for themselves! We’re grateful for your appreciation and support.
Salesman was very polite and did a…
Salesman was very polite and did a professional work. Our faulty filter was fixed, he sample our water, gave his recommendations and showed us different options.
26 juli 2024
Svar från Ocemida
Thank you for sharing your experience! We’re so glad to hear our team provided professional, courteous service and took the time to assess your water quality. At Ocemida, we’re committed to offering more than just products- we provide expert water filtration solutions tailored to your needs. Your trust means a lot to us, and we’re always here if you need further support or guidance.
Everything went smoothly and they did a…
Everything went smoothly and they did a professional work. I'm very happy with everything they did.
28 juli 2024
Svar från Ocemida
Thank you so much for the kind words! We’re happy to hear everything went smoothly and that our team delivered professional service from start to finish. At Ocemida, we’re committed to making every experience - from product quality to customer care as seamless and supportive as possible. We’re grateful for your trust!
Ocemida offered a Topnotch service…
Ocemida offered a Topnotch service beyond my expectation. I'm satisfied with their service. I will definitely recommend
28 juli 2024
Svar från Ocemida
Thank you so much for your kind feedback! We’re thrilled to hear that our team delivered top-notch service that went beyond your expectations. At Ocemida, customer satisfaction is at the heart of everything we do. Your recommendation means a lot to us - it helps others discover a brand they can trust for high-quality hydrogen water solutions.
Great H2 production
Fast shipping. Excellent comms. The bottle is a great device and thankfully, after bn scammed with 3 inferior previous purchased bottles. This bottle produces the claimed H2 concentration. The battery is good. It’s exactly as advertised. Thank you Ocemida!
27 juli 2024
Omdöme utan inbjudan
Svar från Ocemida
Thank you so much for your thoughtful review! We’re especially glad to hear that your Ocemida bottle delivered exactly what was promised - high Hydrogen production, strong battery life, and reliable performance. After your experience with other brands, it means a lot that you found a trusted hydrogen water bottle you can count on. We’re here anytime you need support, and we truly appreciate your trust in Ocemida!
Everything about Ocemida is exceptional
Everything about Ocemida is exceptional, they delivered what i ordered. Customer Service was also great, they attended to my complaint and provided solution. I will definitely recommend to my friends
25 juli 2024
Svar från Ocemida
Thank you for the wonderful feedback! We’re so glad to hear that everything met your expectations -> from receiving exactly what you ordered to getting helpful support when you needed it. At Ocemida, we take pride in delivering both exceptional hydrogen water products and responsive customer service. Your recommendation means the world to us!
Highly Recommend
This is a great product. Their customer service is highly efficient and quick to reply. I don't know if i feel any health differences yet, but i definitely love the taste and quality of the water. Reasonable pricing as well.
19 juli 2024
Svar från Ocemida
Thank you so much for the kind review! We’re glad you’re enjoying the taste and quality of the hydrogen water - that’s something many of our customers notice right away. We’re also happy to hear our customer service team was quick and efficient in helping you. Whether it’s the health benefits or the clean, refreshing feel, we’re here to support your wellness journey. And we truly appreciate the recommendation!
Repeat Happy Customer
I purchased one of their hydrogen water bottles a year ago and was very pleased with the purchase. I use it everyday and travel with it also. I recently upgraded to their newer versions and have been beyond happy with it.
Their customer service is amazing. They are prompt, knowledgeable and courteous.
They respond almost immediately with a troubleshooting fix or an above and beyond solution.
I am definitely going to continue to be a repeat customer!
Thank you Ocemida,
Jake
10 juli 2024
Omdöme utan inbjudan
Svar från Ocemida
Thank you for being such a loyal part of the Ocemida community! We’re thrilled to hear that your first hydrogen water bottle served you well over the past year and even more excited that you’re enjoying the upgraded version. It’s great to know you’re using it daily and taking it on the go- that’s exactly what we designed it for. We also really appreciate your kind words about our customer service team, we’re always here to provide fast, thoughtful support when you need it. Looking forward to having you as a continued part of the Ocemida family!
I just received my bottle and if you…
I just received my bottle and if you can believe this it cost nearly $250.00 CDN. and the bottle is made out of cheap plastic! One would think the Company would provide their product in a glass bottle since the reason you buy this is because your interested in your health.
8 juli 2024
Omdöme utan inbjudan
Svar från Ocemida
Hi Bill,
We apologize that you didn't see the price before purchasing.
The actual cost is $219 CAD, which reflects the quality of the materials used.
Regarding the bottle, it's made from Tritan because the device operates under pressure, and glass is not suitable for this application. Tritan is FDA-approved, BPA-free, and used for baby bottles. However, if you prefer to avoid plastics, you can always transfer the hydrogenated water into a glass bottle after processing.
While transferring to glass would eliminate any concern about potential microplastics or chemicals leaching into the water, there is no evidence that this occurs with Tritan. For your peace of mind, please refer to our SDS Laboratory analysis in the product description as proof of its safety.
Additionally, you have 30 days to return the product. If you're unsatisfied for any reason, simply contact us or initiate a self-return through your Ocemida account.
customer service is way beyond what I've come to expect from online
Product has been great but today I had a snafu and the device stopped working. contacted John via the online customer service chat and he helped debug the issue and got me rolling again within 15 minutes. Extreme attention to customer service. Thanks John. Thanks Ocemida.
9 juni 2024
Omdöme utan inbjudan
Svar från Ocemida
Thank you so much for sharing this! We’re really happy to hear that John was able to quickly help you troubleshoot and get your hydrogen water device back up and running. We know things can happen, and that’s why we put so much focus on providing fast, attentive customer service -- especially through our live chat support. Your trust and kind words mean a lot to us. We’re always here when you need us!
I love the hydrogen water bottle
I love the hydrogen water bottle. Good value for a quality membrane and glass container. Wish it was a little larger.
5 januari 2024
Svar från Ocemida
Thank you Emma. Remember: Small bottles = more hydrogen. If you want to learn more about the science behind the container size, please read our article here:
https://ocemida.com/en-ca/blogs/hydrogen-water/the-science-behind-the-size-unraveling-the-mystery-of-small-hydrogen-water-bottles
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