Oceania Cruises Omdömen 131

Worst customer service ever. Waiting for over 15 minutes for a response to a simple question about baggage tags. For the prices they charge, they should be falling over themselves to answer a customer question

Very small & tight ship. Hallways are narrow & Terrace cafe buffet was so narrow hard to pass thru. The crew & service was good however the food quality & selection was average. Not much variety offered in the Terrace café was the same all 7 days . Also, very little selection.
Oceania is supposed to be a luxury cruise, so is Vikings. I would say Vikings feels more luxury & the food is excellent!
Just not an overall feeling of luxury, but that was our experience.

I'm only writing because I can't believe the reviews I have read here. We cruised on the Vista from Istanbul to Athens at the end of September last year and had a wonderful experience. Our veranda cabin was comfortable and quiet and the staff was wonderful. We really enjoyed the specialty restaurants and it was nice that the food is always included. We enjoyed an excellent buffet breakfast on the rear covered deck every morning. Great food for the special Greek dinner they offered one night.

It's a small, quiet ship. No big shows, but some nice live music in the bars. We didn't attend any of the shows in the auditorium, but enjoyed a dance party on our last night. This isn't a cruise line for kids or adult late night partiers. We're in our seventies and enjoy a good time and this cruise filled the bill for us. Will certainly cruise with Oceania again.

Was very excited that we were going on a 23 days cruise, Cape Town to Lisbon, unfortunately my health has deteriorated temporarily and doctor and surgeon advised I shouldn't be going anywhere.
I truly thought it would be logical that Oceania Cruises would be hesitant in offering a refund and I accept, but all we wanted was to be rescheduled, and the response was a blunt no to everything.
They're keeping all the money!
We've lost over $16,000 and Oceania will probably re sell the room and rake it in.
*Customer service. 0
*Empathy. 0
*Chances of us doing anther cruise with Oceania Cruises. 0
*Loss of reputation for Oceania Cruises 100%

OBVIOUSLY, they do not even care about the VERY POOR reviews they have received since there is NO RESPONSE. Mr. John Chidsey, Jason Montague, Nathan Hickman, and Franco Semeraro are all listed on their website as "leadership". Apparently, they have never had to due business with their own company OR they just don't care how poor the service is that their "potential" customers receive. To these four so-called "leaders", you are greatly missing the point because the poor service you are delegating, is greatly hurting your bottomline. NO email communication, NO live chat, only the obnoxious AI BS, and let's not forget the HORRIBLE telephone seervice!!!! If you're in the mood to wait endlessly then get bounced around and instead of receiving answers to the questions you have, you get interviewed and asked many questions by the phone clerk resulting in getting NOWHERE.I came here to get some information and probably book a cruise, and NOW, I wouldn't take one of their cruises if it were FREE!!!! You would probably end up
sTRANDED somewhere if you had to ever reach one of their reps. NO THANKS, NOT ME.

Just returned from Oceania Encore trip from Barbados to Tampa. The overall decor of the ship was screaming l987 - very disappointing. We were very disappointed in the size of the cabin with balcony - tried to upgrade but no luck. They nickled and dimed us to death - over priced excursions which we didn't buy - we had a drink package that included beer & wine at lunch and dinner but if you wanted a drink at 5:30 they didn't consider it dinner time and charged us. They tried to make money on everything - including disembarking arrangements - which we made our own for $20.00 rather than $140.00. The food was not good - very disappointing. The desserts were so horrible that we didn't ever order any. The room was freezing and no one fixed it. Some of the entertainment was great - but the Encore Troupe was similar to a High School group of singers and dancers.
We enjoyed being in the islands and made some great friends - but the Encore was very disappointing. I guess nothing compares to a Seabourn experience for us.

No wonder poor rating REALLY. TRUE BEWARE

BOOKED. CRUISE 6 WEEKS AGO MIAMJ
TAXI they provided serious fault as th supports all came away so not well enough fit enough to travel that day took few days to acquire fit to travel. Same hospital said days b4 not right risk wise to do the cruise

Numerous e mails to this lot done noting regarding other passenger passengers on the taxi as witnesses

We have e full ta xi details. As per this outfit
We have a battle with our insurers nationwide they have been absent in replys or support

Bot oceania and nationwide have added to our stress they just do not care AND want this to go away
That's why we say Beware them
My wife's face still bas over half her face and pain added to the about £13k paid on holiday hotsl and the HOLIDAY WE DID NOT HAVE NOW6 WEEKS AGO AND STILL WAITING

If anyone is reading this, I would strongly urge you to spend your money in any other fashion. Between the unfriendly staff who treated customer service like a burden, 3 cancelled or disrupted shore excursions (that were not communicated until we asked for our tickets day of), 2 port changes that resulted in 2+ hours of driving each way to sight seeing, food that looked and tasted like lean cuisine and often wasn’t even warm, and flights booked with their travel team with 1 hour international connection despite us requesting additional time - we will never be back. We took Oceania in 2023, same ship, and even stayed in the same room, but this was an entirely different experience. Most staff were curt and unhelpful and the “vacation” seemed like work. Take the negative reviews seriously and spend your money elsewhere. Unless you enjoy working with concierge staff who roll their eyes at simple questions, sitting in traffic on long bus rides, and /or watery cold fake eggs.

Caribbean cruise from Miami 6th February. Good in parts. But one of the cruise organised day tours we went on was appalling, not up to standard or as described. We, along with others, complained, were fobbed off, told nothing could be done,we asked for the issue to be escalated only to be told Head office didn't respond by the time we left the ship. Oceania need to sort out their subcontractors, listen to their customers and improve their performance. Our tour promised a knowledgeable guide who would keep us informed and impart witty anecdotes about St Maarten. In reality we got a bored young man who told us where he sang karaoke, got his fried chicken and where to go for the cheapest cocktails. The promised produce market consisted of 2 t shirt stalls and a hand bag stall. A depressing way to spend a shore day, a complete waste of time and money.

What should I begin with!?

Overall the cruise itself was lovely with the exception of several key issues.
The officers & most of the buffets Supervisors on the ship are snobs, with the exception of a few women officers! They didn't speak with or interact with many of the guests! I got bold & brave one night & went up to 4 of the officers in the smoking lounge. After the initial pleasantries, I asked how many passengers came up to talk with them. Their response was: Never!
Really? Does Oceania not expect the same courtesy from their officers that they not only expect, but demand, from the lower ranked staff?! I think not, courtesy & gratitude should be shown to all of the passengers, from not only the serving staff! It should begin with each of the officers & supervisors. Do as I do instead of do as I say! I will always hold the belief that "Top Brass" of any company should be the example to their staff. After all, without passengers, they would not have jobs! I, personally find it in poor taste for Educated people in authority to be this ignorant and unappreciative of our presence! I am not impressed with this policy!
We have cruised on various cruise lines over the past years, I have NEVER been ignored in this fashion, which makes me think twice about cruising with Oceania again.

The entertainment staff were brilliant! Peter is a HOOT, he always cracked me up! He has GREAT energy! He should be on stage as a comedian instead of a Cruise Director!
Catherine, Cat, sweet lovely Cat, his assistant. I can't say enough about her to give her the praises she deserves. She is an absolutely Lovely young woman, a true sweetheart! She made us feel like she was happy to see us each time we met! She made us feel extremely welcome and appreciated! A true treasure in Gods Treasure Box! Good job young lady! I would give both of these good people 5 stars if I was reviewing them as individuals. I wish them nothing but love, joy, peace, happiness & much success in their personal & professional lives!

The buffet supervisors watched their staff like hawks, never smiled, or seemed very approachable!
I was uncomfortable watching them interact with their staff. The staff were always attentive and polite, but I felt like the supervisors were acting like dictators, always watching and correcting if anyone did something they didn't approve of. I, for one, would never want to work on this ship! There are clearly several different "classes of people" working on the ship! Your staff are competent & conscientious, there is no need to watch them like they are bugs under a microscope! Lighten up. They are just as valuable, no, I correct that, they are more valuable! Where would you be without them? They SERVE your passengers and treat them with respect, with a smile and kindness.

The food was NOT Gourmet as they advertise! Much of it was repeated the longer the cruise went on. The selections in the Main Dining room was not impressive, nor were the "Specialty" Restaurants, with the exception of the French restaurant on board. That was lovely.

There was a Craft class offered on board. It was a "Pilot Craft Program". Little did I know that there is a time limit on submitting your opinion on the programs you attended on the ship. They wanted the opinion submitted before 6pm on the Friday night (19th) before we disembarked the ship that Sunday morning (21st). I was busy packing and saying goodbye to all the wonderful fellow passengers I met while crafting & cruising, not thinking of filling in a survey!
I learned from a EXTREMELY reliable source that they called the new Craft Instructor to the directors office that Friday night and told him "you don't have the numbers"!
Anyone who wanted to participate in the Craft Class needed to sign up for the class they wanted to attend the morning of the day of the class (only on sea days). There were 2 different time slots available. He could only accommodate 24 people in each class, so the lines were insanely long! Both classes were filled to capacity each day. But the Director didn't take this in consideration when they "rated" the Instructor! It seems the numbers are more important than people are, even though they saw that the classes were full! Talk about feeling invisible! When did the numbers become more important than PEOPLE? You jumped to the wrong conclusions on this aspect!

The places the ship docked were substandard! We had to travel by bus to get to the meeting points for any excursions that weren't the ships. The docks we were docked in Industrial Docks extremely busy (24/7) !
Considering the size of the ship you would think they could park at a more suitable dock! Unappealing to the eyes during the day and loud and noisy all night! Can't Oceania do better for their passengers than this? Not very luxurious!
LOVE LOVE LOVE Jo Jo & John our room stewards

7 ports on the original schedule we deleted Very disappointing. Not the service we had in the past. Do not recommend doing the South Pacific with Oceania ever. Poor excursions as well. Disappointing all the way around.

I booked a tour on Oceania in Kota Kinabalu on 12 January 2026. It was the poorest tour I’ve ever been on in 30 years of cruising on around 30 cruises. The tour was named Kota Kinabalu Panoramic Drive. Totally misleading as there was nothing remotely panaromic about this tour, unless you consider offices, shops, petrol stations, airport runways, dual carriageways and shopping centres panoramic.

Oceania shameful that you sell this to passengers for almost $100 per person. Profits are clearly more important than customer satisfaction. Customers are not fools and know when they are being misled and overcharged.

The Destination Services Manager on Oceania Sirena sent a bland letter after consulting with Head Office in Miami. Amazing that Oceania doesn’t trust the Destination Service Managers on their ships to deal with such matters. Not sure if that’s a reflection on the culture of Oceania or the capability of the Destination Service Managers. Given my experience I think Oceania should remove the word “Service” from the Managers title, as the service I received was shameful.

I’m currently on Oceania Sirena and feel it necessary to post this publicly to ensure it’s taken seriously. The ship is nice but certain areas require immediate attention as they present health and safety issues whilst others affect the quality of the experience.

The two jacuzzis on the pool deck have not functioned properly since we boarded on 5 January 2026 and are in a state of disrepair and present a health and safety risk, particularly for elderly passengers.Happy to share photographs with Oceania.

Two of the dryers and one of the washing machines in the laundry room are not working.

The cold water in our suite goes off intermittently and whilst engineers have attended to it, it continues to be an issue, particularly when brushing our teeth and flushing the wc.

We’ve travelled with Oceania on Allura, Vista and another ship and never experienced these issues.

As soon as standards begin to slip, there’s sadly often only one direction of travel. Please maintain and ideally improve standards.

We booked a family cruise with Oceania for the first time this year but unfortunately have been unable to make it as my Father has been diagnosed with terminal cancer on the 7th November. Unfortunately our insurance ran out between booking and going on the cruise as we go on lots of holidays and already had insurance we didn’t think to check when it ran out, which is our mistake but the way it was handled by Oceania was just appalling. When we reached out to explain the situation, we requested for credit or some other compensation (as standard they give 25% back on cancellations) and to cancel our booking they said that “anyone could say they were in our position” and that they “cannot make any exceptions”, we said we were willing to provide proof and they said they still would not make an exception and that we should have reviewed our insurance (we do understand that is the case but did not need salt rubbed in our wounds). They also said they hoped my Father made a full recovery, so I'm not sure they understand what terminal means. Then when we applied to cancel they told us we were too late even though they knew we wouldn’t be able to come and said we couldn’t have the 25% back, we managed to fight this but the fact we even had to do that just felt ridiculous. I just think taking into account the situation and it was handled very insensitively. I would suggest that they should get further training on how to deal with these sorts of situations, other companies were much more accommodating and understanding. No one understands till it happens to them. Oceania needs to do better.

I am currently sailing on Oceania’s Sirena in a Suite on Deck 8, and I want to warn future guests before they make the same extremely costly mistake I did.

The suite may look luxurious on paper, but it is located directly beneath the pool deck and sports area. From early morning until late at night, the noise of constant stomping, dragging furniture, running, and heavy footfalls is relentless. It is not occasional noise — it is continuous, loud, and impossible to ignore.

Despite the genuinely kind and hardworking staff, there is nothing they can do because the problem is structural. That means you will spend your entire voyage unable to rest, relax, nap, or enjoy the very room you paid a premium for. I saved for this trip and expected a peaceful retreat; instead, I feel trapped in a suite that functions more like a noise chamber.

For a cruise line that markets itself as “luxury” and “relaxing,” it is unacceptable that such a high-priced cabin is sold without a clear warning about the severe noise issues. Guests deserve transparency before committing thousands of dollars.

If you value sleep, peace, or any sense of serenity, do not book a Deck 8 suite on Sirena — you will regret it.

To put it bluntly I wouldn't trust any of these reviews regarding cruise companies. Either there's industrial sabotage afoot or there are some pretty fussy, arrogant customers who take cruises.

This was our first time on Oceania Cruises, having taken many of the larger lines in the past. The reason I went for Oceania was the fantastic itinerary, from Lisbon to Capetown. Check in was smooth and efficient, largely due to well trained staff, a quality we found throughout our voyage from porters to check in, bar staff to waiters, cleaners to room service. Absolutely fabulous one and all.

The food was spectacular in the dining rooms and speciality restaurants and no, it was not served cold as some reviews will have you believe. The buffet food was good, and varied enough to not repeat too often even on our 25 day cruise.

I'll admit the cabin toilets were small but that's pretty much standard on cruise ships, I'm not sure it's a point to complain about. As for the staterooms they were well presented with fresh water and soft drinks supplied daily.

Our cruise was 95% returning customers so I'm not sure how the reviews here could be anything but bogus, and we genuinely consider only travelling with Oceania in future, itinerary allowing.

Just booked with Oceana for first time and advert lead me to believe that both $200 for excursions and wine and beer with meals was included. When my travel agent phoned to confirm it was either $200 or wine and beer with meals.
I think under the circumstances since the travel agent had promised us both, as a gesture of goodwill Oceania could have given us both on this occasion. After all what does a little wine and beer served with meals cost?
Will be contacting complaints and see if there is any wriggle room. Not a great start to our Oceania experience.

do not sign up for their tours. very large groups. Not well organize. very poor quality.

Die Marina wurde als " Better than new" beworben.
Wir waren 52 Tage an Bord des Schiffes und die Realität war das krasse Gegenteil.
Die Kabine total abgewohnt, vieles defekt, Deckenleisten hingen herunter, die Polstermöbel zerrissen, überall Ecken abgestoßen. Der Balkon voller Farbspritzer, die Liegen ebenso und total abgenutzt. Sehr viel Rost und schmutzige Trennwände waren kein schöner Anblick.
Diesen Eindruck bekam man ebenfalls in vielen Teilen des Schiffes und die Unsitte der früh morgens reservierten Liegen an Deck war eines als außergewöhnlich beworbenen Schiffes nicht würdig.
Die Ausflüge leider unglaublich teuer und wollte man mit den Tenderboten an Land, musste man lange warten bis die zahlenden Ausflugsgäste von Bord waren. Und das dauerte sehr lange.
Einziger Lichtblick an Bord waren die Restaurants und das Essen. Wenigstens hier lässt sich etwas positives schreiben.
Insgesamt aber ist die Marina leider kaum empfehlenswert.

Alaska 12 day Riviera cruise … I’m giving this a 4, but potentially a lower score in some areas. Alaska in places is stunning that is undeniably true. We were lucky with the weather & there was plenty of space on the boat.
Overwhelmingly we thought the restaurant staff and room stewards were very good. Some were excellent. The food was overall very good; a few things were dreadful like pasta, risotto and croque monsieur. Mainly due to the number of people the restaurant was catering for. The service and food in the speciality restaurants was on occasions exceptional. They do well with US favourites like burgers and steak.
We didn’t bother with the entertainment because it wasn’t our sort of thing, think bingo, amateur cabaret and musical theatre. We found the cruise director and his entourage irritating and loud in the Polo restaurant & his daily ‘celebrity’ sign off, “if you do nothing else today, be kind to one another”? I can feel my hackles rising just at memory of it.
Our biggest grievance, however, was the extortionate cost of the excursions. Literally 2-3 times the cost you could get them independently. I raised this with customer services and was told how they’d quality assured them and that they were consistently of a good standard. Not so. The cruise stops in some weird and pointless places in Alaska (Klawock, why?) where nothing happens. When all they have is 1000 people and some totem poles there is nothing to see and no infrastructure.
Another gripe on our particular trip was that the boat did not adequately manage the high levels of disability amongst the passengers. In particular the tender and self serve restaurant could be disastrous. On some occasions this led to aggressive interactions between angry very old people.
Some sea days the only restaurant open at lunch was self service & it was horrendously busy. The staff were unable to manage the level of disability they had to deal with. One woman, for example, suggested my husband should go and get her food for her in the self service terrace restaurant. Yeah we aren’t staffing the luxury boat because aspects of mismanagement left disabled people unable to use the restaurants. I guess they could have got room service but that’s not Oceania charge you for is it?