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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I have used this product since April and so many people are saying "you look great, what are you doing differently" In addition, I had a complicated shoulder operation in September and have been usin... Se mer

Betygsatt 5 av 5 stjärnor

I have been using NX1 for a few months now, and absolutely love it. My husband has suffered for years from the skin condition psoriasis. I applied some to his skin, and the following day his skin had... Se mer

Betygsatt 5 av 5 stjärnor

Absolutely gorgeous balm you only need a tiny amount it sinks in to your skin only been using it 3 weeks I see a big difference to my skin I use it first thing in a morning & last thing at night. I W... Se mer

Betygsatt 5 av 5 stjärnor

Bought the tallow face balm just over a week ago and used it on a Europe city break and each day since the purchase and it is fantastic. I’ve not used anything else since, feels fresh and within minut... Se mer

Företagsinformation

  1. Tillverkning av kosmetiska produkter

Skrivet av företaget

NX1 Project is a small independent Scottish brand crafting 100% natural tallow and raw honey balms. We believe in simple ingredients that work with your skin — not against it — and creating skincare that’s honest, effective, and made with care.


Kontaktuppgifter

4,8

Utmärkt

TrustScore 5 av 5

472 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 83 % av sina negativa omdömen

Svarar vanligtvis inom 2 veckor

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,8

Alla omdömen

(472)

472 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

No going back….

Have waited a few weeks before posting my review to ensure I had enough experience to share. Initially, easy, prompt and professional ordering and communication regarding delivery.
Product itself is nothing like I’ve used before. It is thicker than most so I tend to use at night only. It smells great, it feels nourishing and has successfully addressed all the itchy dry skin I had on my face.
I had a number of compliments at a social event recently over my skin glowing and how well I looked. At 1st I hadn’t considered why and later (thanks to my husband’s reminder) realised that my skin is obviously looking healthier and ore youthful. At nearly 54 I’ll take that and will for sure continue using this from now on.
I’m guilty of not yet using the body one, I put it away and forget but I do plan to. I’ve given some jars away when 1st purchased which I now regret.
I’ll be buying from now on and have already decided this will be gifted to friends for Christmas as we are all of similar age.
Great work guys and thank you

31 augusti 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I suffer with dermatitis and have used…

I suffer with dermatitis and have used all sorts of stuff, i still get flare ups but this balm completely gets rid of the dry flakey skin completely, really recommend it i haven’t used the prescription cream i have in well over a year now great product. Customer for life thanks 🙏

22 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Superb Customer Service

Shortly after receiving my order, I needed to get in touch with the customer service team. I did this by email, and I immediately received an acknowledgement - it was good to know my query had been received, and know the timeframe in which I could expect a response. The team answered my query very promptly thereafter, and I was very impressed with not only the fast reply, but the attention to detail within it. Great to see that customer service is considered key, and wonderful to see this Uk company gaining traction in this market with their natural products.

8 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Tallow & Raw Honey Face Balm Stinks

Tallow & Raw Honey Face Balm says it is unscented but then why does it smell like old milk? Enough to make me gag. Like the smell of an old carpet that's not had milk cleaned properly from it. False advertising and especially annoying when the price is so expensive, you would expect it to be unscented like it is sold to be.

12 augusti 2026
Omdöme utan inbjudan
Logotyp för Nx1project

Svar från Nx1project

Hi!

We’re sorry the aroma has been so unpleasant for you. We completely understand that when something is described as unscented, you may expect there to be no noticeable smell at all.

Our Unscented Face Balm doesn’t contain any added fragrance or essential oils. Since it’s made primarily with beef tallow, you can naturally notice more of the tallow aroma. The scented versions contain Lavender, Red Mandarin or Sweet Orange, with a subtle fragrance alongside the natural tallow aroma.

If you’re open to trying one of our scented balms, we’d be happy to arrange one for you, as you may find the aroma more to your liking.

We’ve also requested your order details through Trustpilot so we can locate your purchase and help with the return. Alternatively, you can email us directly at customerservice@nx1project.com and our team will be happy to assist.

NX1 Project Team

Betygsatt 3 av 5 stjärnor

I so wanted to love this product - I don’t.

EDIT: I felt I had to improve on my initial 1 star rating to take into account the excellent customer service provided by the company. They reached out and offered a full refund, despite the fact that it was my fault I’d ordered a bundle instead of a one off jar to try. So if anyone is considering this product but worried it’s not for them, you have nothing to lose by buying a jar and trying it for yourself.

I so wanted to love this product. However, despite following guidelines and suggestions for use, it’s way too heavy and the smell makes me nauseous. The face balm is still mostly sat on my face the morning after the night before, I see no change in my overall appearance. Maybe my skin was already at its’ optimum moisture wise? The body balm is just terrible, my neighbour’s dogs won’t stop trying to lick my legs! I smelled like lard, it didn’t fade until I washed it off (with plenty of soap, it was so greasy). It also just sat on my skin, I used it in the morning and in the evening it was still leaving marks on the furniture - all this and I’d only used around half a teaspoon. I looked into returning the product, but like a d!ck I didn’t read the small print - I’d bought a bundle and they only refund for a single jar purchase.

18 september 2026
Omdöme utan inbjudan
Logotyp för Nx1project

Svar från Nx1project

Hi Ann,

We’re sorry the balms haven’t worked out for you. It sounds like you gave them a fair try, so we appreciate you taking the time to share such detailed feedback.

With the texture, a little really does go a long way. Our balms are very concentrated, so we recommend starting with just a pea-sized amount, warming it between your hands until it melts into an oil, then gently pressing or massaging it into the skin. This can make a big difference in how the balm feels and absorbs.

We’d also be happy to look into the return and refund options with you. We’ve requested your order details through Trustpilot so we can locate your purchase and have our team look into this for you. You can also email us directly at customerservice@nx1project.com, and we’ll be happy to assist.

Thank you for giving our products a try.

NX1 Project Team

Betygsatt 1 av 5 stjärnor

Have I been conned???

They sent the wrong order for starters. There wasnt any freebies included as promised. The product leaves a greasy feeling on the face which lasts the whole day and becomes uncomfortable. It would also appear that it is a Chinese product and not Scottish as remarkably similar products can be found on Temu and Ali Express and also Amazon all at much cheaper prices. I cant help but feel I have been conned.

11 september 2026
Omdöme utan inbjudan
Logotyp för Nx1project

Svar från Nx1project

Hi David,

We’re sorry to hear you’ve been disappointed with your order. We’ve checked the details, and your order was placed for five Mandarin Silk Face Balms. If you received something different, please get in touch with our customer service team so we can look into this for you.

Regarding the free Gua Sha, this was unfortunately out of stock at the time of your order, as noted on the bundle product page.

As for the greasy feeling, our balms are very concentrated, so a little really does go a long way. We recommend using just a pea-sized amount, warming it between your hands until it melts into an oil, then gently pressing or massaging it into the skin. This can make a big difference in how the balm feels and absorbs.

We’d also like to reassure you that our products are made here in Scotland. We manufacture, package, and fulfil all of our orders ourselves in Stirling, Scotland. We can’t comment on products sold by other retailers, but our balms are made by us here in Scotland.

Our customer service team has also reached out to you regarding a refund, as we wouldn’t want you to feel out of pocket for something that simply hasn’t suited your skin.

We’re sorry you’ve been left feeling this way, and we hope we can get this resolved for you.

NX1 Project Team

Betygsatt 1 av 5 stjärnor

Really disappointed with this product…

Really disappointed with this product as definately not suitable for sensitive skins. Within minutes of applying the balm, my face felt as if it was on fire. I had to wash it off immediately; my skin remained red and sore for hours.I'm gratefull absorbtion was pooras I wouldn't have wanted the balm to go deeo into my pores.

16 september 2026
Omdöme utan inbjudan
Logotyp för Nx1project

Svar från Nx1project

Hi Patricia,

We’re really sorry to hear this was your experience. As with any skincare product, even those made with simple, natural ingredients, everyone’s skin can react differently, and we understand why you needed to wash it off straight away.

For anyone with particularly sensitive skin, we always recommend patch testing a small area first before applying a new product more widely.

We’d also be very happy to help with a return. We offer a 60-day money-back guarantee on single balm purchases, so please reach out to our customer service team at customerservice@nx1project.com and we’ll be happy to help arrange this for you.

NX1 Project Team

Betygsatt 5 av 5 stjärnor

Forget every other moisturizer

Forget every other moisturizer for your face & body & just buy from this company!
The body balm not only smells beautiful, it's really effective - you initially think it's going to be greasy but the skin just drinks it up, leaving a slight sheen which looks lovely. You can get dressed immediately without worrying about residue & your skin feels soft & supple for hours.
The face balm is also excellent. I use it morning & night on my face & neck & I can see that I look better, also had many family & friends comment on how well I look (for someone who's had chronic ill health for many years, this isn't something I'm used to hearing)
The brown 'age spots' on my face have definitely lightened which is a marvellous added benefit - I've spent hundreds of pounds on so many products in an attempt to get rid of them, none of which have ever worked!
It's also a lovely base for make-up so no more need for expensive primers.
Great to know exactly what the ingredients are & to support a Scottish company 🏴󠁧󠁢󠁳󠁣󠁴󠁿

15 september 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent customer service

I had a product query and so I emailed and within a few hours I had a personal reply .. not just some automated rubbish .. but a proper considered and understanding reply to my concern. A person by the name of Gelou helped me - fantastic service .

11 september 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Don’t like the smell


I ordered the body balm and the smell on my skin after an hour was very unpleasant and I really felt very unclean with the tallow smell. Initially it smells nice. But wears off quickly.

Contacted NX1 about the smell and they agreed to refund me.

21 augusti 2026
Omdöme utan inbjudan
Logotyp för Nx1project

Svar från Nx1project

Hi Val,

We’re sorry for the frustration here, especially after you’d already sent the balm back to us. We’ve checked your order and can confirm that your refund has already been processed.

Our customer service team always does their best to respond as quickly as possible, and we aim to reply to all messages within 24 hours. We’re sorry if your emails weren’t answered as quickly as expected on this occasion.

We’re glad we were able to arrange the refund for you, and we appreciate you giving our Body Balm a try.

Betygsatt 4 av 5 stjärnor

Love the mandarin silk face balm

Love the mandarin silk face balm. I’m really beginning to feel the difference after using for a couple of weeks.
For me, the unscented face balm has a faint but slightly unpleasant smell and so I will use up on my legs and feet so it’s not too near my nose. Good to see that’s there’s now an orange scented body balm. I might recommend the scented versions if you have a good sense of smell.

10 september 2026
Omdöme utan inbjudan

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