Nationwide Vehicle Rentals Omdömen 1 460

called today for a quote on a van / mini bus hire for 6 days for a disneyland trip in july

quoted £2000 so i laughed down phone as thats crazy money im after a transit not a bentley.

then they put the phone down on me for laughing as a response to the silly numbers they talk.

lincolnshire van hire quoted £700 for the same dates times & vehicle would recommend them 7 days a week compared to the clowns that work here

company is bad

Firstly the vehicle was delivered dirty and the Adblu warning was flashing on the dashboard. The delivery driver told me not to worry about it and that he had put Adblu in. On the way home the vehicle broke down and we had to get recovery out - Adblu problem. Now, 7 weeks on and I’m still waiting for my deposit and refund for the Adblu that we had to purchase. Consistently told by email that they are ‘checking with accounts’. Avoid at all costs!!

I tried to rent a box van from NVR. I had no email response confirming my booking, so I called their phone number. There was not answer to my call, I was on hold for over 30 minutes before the line got disconnected.

I tried multiple time to call with the same result. I then emailed them as suggested on their phone message, while on hold. I had no response to this either.

I then emailed them through their website again no response.

Finally I emailed through their website to say I was cancelling my reservation. Within a second I got a reply asking me to confirm my booking.

I did not confirm my booking as the service was so bloody awful!!!

I will NEVER us this company again!

They falsely took £39 for petrol and have ignored my emails for 6 months regarding a refund. They are thieves. Do not use

I wish I had read the reviews on Trustpilot before I used NVR! The vehicle was not too bad and the system of dropping it off and collecting it was not bad either, but administratively their service is diabolical - it’s almost impossible to get through on their number and emails take days to be responded to. Then the deposit! I was told 7 - 10 working days but then was told that this is from 5 days after the vehicle has been returned. You’re supposed to get an email when the deposit has been released, but I only got this email on day 11 after two or three emails chasing it and then was told it could take up to 28 days from then! It’s ridiculous and based on some reviews I am not sure I’ll ever get my £250 back! That deposit is MY money once the vehicle has been cleared fit after the rental period! It should be a couple of days at the most. They have no right to keep my money like this!

AVOID!!!! The vehicle wasn't delivered in a roadworthy state. The warning light for AdBlue was on and one of the tyres had a warning light on. I had to pull over several times to pump it back up. I hired the vehicle in December and still haven't received the deposit back. I've phoned a couple of times, been left on hold for 25 minutes then the call cuts off. How this company continues to do business, I have no idea.

just now
New
Very disappointed with this company and I recommend that you avoid using them. We booked a minibus for 8.30 to drive up to a wedding in Scotland. The driver called at 9 am to say that he wouldn't be here until 11am which was too late so we cancelled the booking via email as the phone number to cancel reservations put us on hold for 30 minutes each time then cut the line.

I was then charged the full hire cost because the small print says that I must cancel before 72hrs to avoid the full hire cost.

I complained via email as they would not answer the phone only to be told that the full charge stands because it's written in the terms and conditions (which I was never sent).

Terrible company.

Avoid.

Failed to drop off between requested time. Failed to collect for over 24 hours after collection time. Never refunded deposit, no communication. Very poor experience. AVOID.

The booking process was straight forward, the vehicle was delivered on time and was in good condition, it was a nice vehicle. When I went to start it I had a low adblue message and had to top it up, this is supposed to be done by the rental company, we only had to put fuel in it. The company said they would re-imburse us for the cost of the adblue as long as I had a receipt and re-imburse the cost along with our deposit. We are now 42 days past the vehicle return date and we still haven't had our deposit returned despite receiving an email stating our deposit was returnable in full plus the adblue cost. Despite several phone calls (they are almost impossible to get hold of on the phone) and emails I have now lost all faith in this company and wonder whether we will ever see our deposit returned. Use this company with great caution if you want you deposit returned.

Avoid at all cost absolute cowboys van turned up so dirty we had to clean the windows so much damage surprised it was roadworthy then to this day they have never repaid the £500 deposit (they no longer take a deposit but they will find another way to get money from you)then left the van sitting outside my house for 3 days waiting to be collected gutted I ever came across these rogues

I could almost copy and paste from almost all the negative reviews on Truspilot as my experience is identical. Booked a van online. Received an automated reservation confirmation. I felt somewhat uneasy over the process and tried to contact the company. Suffice to say, no answer on the phone. I sent an email to emphasise the time critical nature of the hire, I had to pickup goods in Cheshire from London the next day. No reply from the company. An hour after the scheduled drop off of the van I received a curt email to say my hire had been cancelled. No apology or explanation. Urgent calls and van sourced from Enterprise to save the day. Fortunately I had paid for the hire on a credit card to their PayPal account so if the money is not returned promptly and in full I will seek redress and dispute the transaction.

1st hired a van in October last year and never received the deposit back hired another van and got them to roll the deposit from the previous over as I never received it back, this van turned up looking like It had been used in a destruction derby! Complaining but getting nowhere despite issues with the van, and from seeing these reviews it's clear I'll never receive the deposit back! Looks like will be taking a hot on the deposit again but will never use or recommend this company again!

Avoid this company if you have any desire to get your deposit back.

The van I hired was delivered late, had no spare (as the previous renter had a puncture and it had just been left in the cab) and was in general poor condition.

They did not collect the vehicle on time and three months after the rental have still not returned the deposit - absolute cowboys.

Like so many others have found, vehicles are ok, if really battered. The problem is you don’t get your £500 deposit back, so the real cost of rental is significantly higher than expected. It is impossible to contact NVR by phone, so all you can do is leave a poor review in the hope of warning others. Don’t use this company

Vehicle delivered with terrible brakes, steering issues, charging ports not working, washer fluid pump not working, oil light warning on the dashboard. Tried numerous times to call - waited on hold for 60 mins a time (4 times) and no answer

Do not use this bunch of thieves

STEER CLEAR! 0 STARS

Requested a Luton van for a house move and firstly the delivery was delayed due to a "mechanical error" with the vehicle, so they said they would deliver the following day between 0800-1000

Recieved a call from the driver at 0950, stating he was 2 hours away. 3 hrs later he shows up in shabby looking dirty van. No fuel, broken indicator, filthy and no oil in.

Collection time and they are late again! Stuck on hold with the company for 45mins to get an update but nothing. Phone goes dead.

Honestly they would be out of business.

They will not give us our £500 deposit back. Despite numerous emails and even a promise the refund had been processed, we still haven't received. If a guy called Allen Iverson tells you it has been processed, do not believe him as he is lying and then ignores your emails. I can only assume they rely on people not chasing them to stay a float. I have today instigating legal proceedings. Avoid at all costs.

BEWARE: Refuse to refund £500 deposit (Charity funds)
I am writing this to warn anyone considering renting from this company. We rented a van in June 2025, and as of February 2026, they still have not returned our £500 deposit.
What makes this situation truly disgraceful is that these funds belong to a charity for autistic children. We have contacted them multiple times over the last eight months, and they have provided nothing but excuses or total silence.
They are essentially withholding money that is meant to support vulnerable children. This is beyond unprofessional; it is unethical. DO NOT RENT FROM THEM. If you value your money and want to avoid the stress of being scammed, go elsewhere. You have been warned.

Warning regarding Nationwide Vehicle Rentals (nvr.co.uk)

I am posting this to warn other families and businesses. We hired a vehicle for a family trip to France and paid a £500 security deposit. The vehicle was returned in perfect condition.

The company failed to return the deposit within their stated 28-day window. When we chased them, we received an email from their support team (signed 'Allen Iverson') admitting that they are "unable to take any further direct action on the refund" and instructing us to force the money back via our bank.

A company that advises its own customers to initiate chargebacks because it cannot process refunds voluntarily is a serious financial risk. Do not hand over a deposit unless you are prepared to fight your bank to get it back. Check their Trustpilot reviews (16+ pending judgments mentioned) before you pay.

We are currently pursuing recovery via the banking system.