Spoke with Alex, he bent over backwards to try and helping my situation. His knowledge and experience are second to none. People like Alex, give me confidence to carry on being a landlord. NRLA is an... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
So helpfull. Every question answered with clear details and instructions. Delores Diomonde was brilliant, very knowledgeable. Another query put to bed. Thank you.
Företaget har svarat
Total waste of £125. I approached NRLA after paying my subscription with a serious issue. They were not able to offer anything in the way of advice or support and now refuse to refund my payment. Tota... Se mer
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NRLA offers lots of vital support in these challenging times. Their helplines give excellent and critical immediate support and breaks that isolation when facing difficulties. Having this access to... Se mer
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Företagsinformation
Skrivet av företaget
We are the UK's largest membership organisation for private residential landlords, supporting and representing over 85,000 members. Our members own and manage around 10% of the PRS, equating to half a million properties. We provide the expertise, support and resources needed for a rental sector that works for all. We represent our members and actively recognise the contribution landlords make to the rental sector and the wider society, in the provision of safe, legal and secure homes.
Kontaktuppgifter
Suite 323, Tootal Buildings, Broadhurst House, 56 Oxford Street, M1 6EU, Manchester, Storbritannien
- 0161 962 0010
- membership@nrla.org.uk
- nrla.org.uk
4,5
Utmärkt
3 tn omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Total waste of £125
Total waste of £125. I approached NRLA after paying my subscription with a serious issue. They were not able to offer anything in the way of advice or support and now refuse to refund my payment. Total rip off.
10 april 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Nick
Thanks for leaving us a review. Sorry you don't feel your subscription was worth it - I can see we had several email exchanges of advice about your situation and then you cancelled after the cooling off period, so we were unable to offer you a refund.
We are still available to give you further advice should you want it - if you email complaints@nrla.org.uk I will be happy to assist you
Best wishes
Catherine
NRLA offers excellent personal support
NRLA offers lots of vital support in these challenging times. Their helplines give excellent and critical immediate support and breaks that isolation when facing difficulties. Having this access to people who are very experienced and is very reasuring in these demanding times
14 april 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Edward
Thanks so much for taking the time to leave us a review. We are thrilled you value our support and I will pass your feedback on to the team
Best wishes
Catherine
So helpfull
So helpfull. Every question answered with clear details and instructions. Delores Diomonde was brilliant, very knowledgeable.
Another query put to bed.
Thank you.
13 april 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Karen
Thanks for taking the time to leave us a review, We are happy you recent enquiries were helpful to you and look forward to assisting you again in the future
Best wishes
Catherine
Spoke with Alex
Spoke with Alex, he bent over backwards to try and helping my situation. His knowledge and experience are second to none. People like Alex, give me confidence to carry on being a landlord. NRLA is an essential service because of people like Alex. Thank you. Best wishes Paul Clarke
13 april 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Paul
Thanks for taking the time to leave us a review. I will pass your feedback on to Alex and the wider team and we look forward to assisting you again soon
Best wishes
Catherine
I have always been able to get an…
I have always been able to get an answer to my queries. They are an invaluable assett for any landlord.
8 april 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Rhett
Thanks so much for taking the time to leave us a review. We are pleased you are finding your membership useful. I will pass your comments on to the team who always like to receive feedback!
Best wishes
Catherine
Outstanding Support for Landlord Education
Consistent professional and friendly response to my enquiries during my membership of 16 years,
The clear and concise information given specifically relating to navigation of the Accreditation Courses and to submitting the knowledge gained.
Availability to engage with chosen courses through differing methods of learning.
1 april 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Jane
Thanks so much for taking the time to leave us a review. We ae pleased you are finding your membership useful. I will pass your comments on to the team who always like to receive feedback!
Best wishes
Catherine
Stuck in the past
The NRLA isn't without value, it’s fine for what it's always done. The advice is genuinely useful and the guidance on tenancy law is solid.
But it's an old organisation and it shows. The software feels dated, the mobile experience is terrible, and when it comes to Making Tax Digital I've felt completely on my own. For something that's been mandatory to prepare for, the support has been minimal at best.
In the end I decided to move on, there are simply better tools out there now that do more, cost less, and actually work on a phone. It's a shame, because the knowledge base is there. If they invested in the platform and got serious about MTD, I'd genuinely consider coming back.
6 februari 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Sarah
Thank you for your feedback.
We wanted to share some of the specific steps we’ve taken to address the very issues that led you to move on:
A Modernized Platform: We’ve recently overhauled NRLA Portfolio, our property management platform. It now features Open Banking integrations to securely automate rent tracking and expense categorisation.
Serious About MTD: Far from being "on your own," we’ve launched a dedicated MTD Toolkit and the NRLA Portfolio Plus service, which is now HMRC-compatible. It’s designed to handle the quarterly updates and digital record-keeping that become mandatory for many in April 2026.
Mobile-First Integration: We’ve integrated our compliance arm, Safe2, directly into our digital tools, allowing you to order and track safety certificates from your phone with a single click.
Support for the Transition: For those struggling with the fragmented tax landscape, we’ve introduced specialized MTD training courses and step-by-step guides to help bridge the gap between traditional self-assessment and the new digital requirements.
We’ve kept the solid knowledge base you value, but we’re fine tuning the tools to bring it up to a modern standard. If you’re ever open to a second chance, we’d love to show you how much the "old organisation" has evolved.
Best wishes
Catherine
⭐⭐⭐⭐⭐ Excellent Support and…
⭐⭐⭐⭐⭐ Excellent Support and Professional Service
I had a telephone conversation with Adrian Woolger today and I was very impressed with the level of professionalism, clarity, and support he provided. He explained everything in a clear and helpful way, took the time to answer my questions, and made the whole process very straightforward.
Adrian was polite, knowledgeable, and genuinely supportive throughout. I really appreciate his guidance and the way he followed up promptly with all the information I needed.
Highly recommended service.
30 mars 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Sadegh
Thanks so much for taking the time to leave us a review. We always appreciate feedback and I will pass it on to the relevant department
Best wishes
Catherine
NRLA is misleading: advice articles are advertisements for their own products
I have been a member for many years and been mostly happy. In the past year, they have started producing "advice" articles which are (poorly) disguised advertisements for their own products.
At the very minimum, the NRLA should be clear that an article is not impartial professional advice but an advertisement.
Website says: "A truly member-first organisation..."
It is highly misleading and dishonest of the NRLA to claim to serve the interests of landlords when it prioritises pitching products where the NRLA makes money.
For instance, they are constantly plugging their "Portfolio" product when there are many other solutions available that are ignored.
30 mars 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Parker
Thanks for taking the time to leave us a review. I will feedback your comments regarding our advice articles which are often produced in collaboration with our partners and are genuinely meant to offer our members advice whilst also providing vetted services that may assist our members who need it. In addition to our articles our website contains a full library covering all aspects of being a landlord and are totally ad free.
We do appreciate members feedback and the relevant department will consider your comments.
Best wishes
Catherine
Our NRLA membership has been invaluable
We’ve been members of the NRLA for 3 years. The NRLA membership has been invaluable to us with navigating complex situations. Their advice and support is excellent.
30 mars 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Claudine
Thanks so much for taking the time to leave us a review. I have passed your comments on to the team who appreciate getting feedback!
Best wishes
Catherine
Staff do not have any knowledge
Staff do not have any knowledge, they look up everything on their website. They have given me incorrect information several times. I call back and ask the same question a few times and get different answers.
30 mars 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Louise
I would love to understand your experience further but can't find your membership details. If you would please email me at complaints@nrla.org.uk I would be happy to look into your contacts with us
Best wishes
Catherine
Svar från National Residential Landlords Association
Thanks so much for taking the time to leave us a review. I have passed your comments on to the team who appreciate getting feedback!
Best wishes
Catherine
The NRLA's invaluable support
The NRLA gives invaluable support in legal difficulties, housing law and regulatrion and it has all the forms and leaflets ever-increasing bureacracy demands of landlords today. The advice line has instantly available expertise and knowledge and is an excellent asset to have on your side as landlords face the onslaught of the vindictive new law. And all for a modest subscription.
26 mars 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Thanks so much for taking the time to leave us a review. I have passed your comments on to the team who appreciate getting feedback!
Best wishes
Catherine
had some questins about completing a…
had some questins about completing a tenbancy agreemnt and Petrina was fantatstic extremely paitent and helpful
Credit to the association
23 mars 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Jorge
Thanks for taking the time to leave us a review. I will pass your comments on to Petrina and the team who always appreciate members feedback!
Best wishes
Catherine
Takes hours to verfy email contact
When trying to send email contact to NRLA its took 25 verify pictures of buses cycles etc before it would send query
23 februari 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Stephen
Thanks for your feedback. Sorry to hear you have been experiencing trouble. I have emailed you asking to provide some more details on the issue you were having contacting us
Best wishes
Catherine
Svar från National Residential Landlords Association
Dear Alan
Thanks for your review, we are happy you find our landlord support team are helpful. I will pass your comments on to the them!
Best wishes
Catherine
Fantastic advice line
Fantastic advice line. Quick and easy to use and very informed advisers.
12 februari 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Hi John
Thanks for taking the time to leave us a review. I will pass your comments on to the team who always appreciate feedback!
Best wishes
Catherine
Portfolio software is poor, and charged after cancellation
trialled their subscription based portfolio portal, which is not worth signing up to imo, its very slow and frustrating, its not worth using. My main gripe for review is, even after cancelling the subscription in the trail period I was charged. When i queried this with NRLA they said i should cancel my subscription and i cant be refunded, so it was a bit of an arrogant response, their cancellation process is not fit for purpose and failed. I am trying again, i hope i dont get charged again.
10 februari 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Ali Raza
I am sorry to hear you have experienced difficulty cancelling Portfolio. I have asked the Team Leader of that department to contact you by email to ensure the issue has been resolved for you
Best wishes
Catherine
Svar från National Residential Landlords Association
Dear Max
Thanks so much for taking the time to leave us a review. I will pass your comments on to the team
Best wishes
Catherine
Renters Rights and all information
I have been a member of the RLA and NRLA for nearly 2 decades. I've always found their advice team to be knowledgeable and helpful. Today I had a specific situation "outside the box" regarding Renters Rights application. Sally offered just want I needed to know. Thanks NRLA
5 februari 2026
Omdöme utan inbjudan
Svar från National Residential Landlords Association
Dear Mr/s Tun
Thank you for taking the time to leave us a review and for your loyalty to the association. We have passed your comments on to the team who always appreciate receiving feedback
Best wishes
Catherine
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