I have never written a bad review and hopefully this will go some way towards the disgrace i have for this company. Not only did i need to write a formal complaint whilst they took their time to i... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’m exasperated. Their website refuses to load (I’m in the US, but that shouldn’t matter), and their app spins and does nothing. I got a nice guy on the phone, who gave me the customer e-mail. I used... Se mer
Företaget har svarat
I received fantastic support from Ross this morning. Ross took the time to explain things to me and how the process worked in a way that I could understand and I came off the call actually knowing w... Se mer
Företaget har svarat
This is an awful company to deal with. I lost my Husband in Dec 2025 and have been trying since Jan to get his pension paid back, the level of customer service has been shocking. Only once have I hea... Se mer
Företaget har svarat
Företagsinformation
- Pensionsfond
- Finansiellt institut
- Fondförvaltningsbolag
- Investeringstjänst
- Pensionsmyndighet
- Pensionsplan
Skrivet av företaget
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Skrivet av företaget
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Kontaktuppgifter
4th Floor, 37 Park Row, NG1 6GH, Nottingham, Storbritannien
- trustpilot@nowpensions.com
- nowpensions.com
2,0
Dålig
1 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från now:pensions
Hi,
Thank you for leaving your review.
In order for us to look into your dissatisfaction, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number
Reason for contacting
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:pensions
This company is a complete failure
This company is a complete failure. The lack of even the slightest intelligence in the staff is painful. It's a shame they think customers are more stupid than they are. The organization bears the hallmarks of a criminal organization. It's strange that government agencies aren't monitoring the practices of organizations like new:pension... after all, the government invented it itself.
4 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Andrzej,
Thank you for leaving us a review. We value your feedback, and we would like you to contact us so that we can investigate any issues you have in further detail.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Now:pensions
AVOID
This company should be avoided. Like many other people my account has been locked on both app and online. The message says under review and that this can take upto 4 weeks.
When i called and asked if i could get the pension pack i was told even that simple task can take upto 4 weeks.
I find the situation very suspicious and stinks of delaying tactics. This company needs to be checked by the FCA and regulators.
13 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Michael,
Thank you for leaving us a review to raise your concerns. I appreciate your frustrations regarding accessing your online account. I would firstly like to apologise for the inconvenience caused. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
• Your full name
• Date of birth
• National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Now:pensions
Trying to transfer fund
Trying to transfer fund , locked out the account while under security review says 2 or 3 weeks been months , try to contact them they say i need to log on , cant log on cause they have locked me out .
11 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Michael,
Thank you for leaving your review.
My understanding of your situation is you've been attempting to transfer your funds to another provider but you've been locked out of your now:u account.
I would firstly like to apologise for the inconvenience caused and I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andréa
now:pensions
This company needs to be INVESTIGATED
Conflicting information every time I speak to numerous members of the customer service team. I have spent 3 months trying to withdraw from my pension and it still hasn't been resolved. The worst customer service I have ever encountered.
10 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Stephen.
Thank you for getting in touch and providing your feedback.
I appreciate your frustrations regarding you retirement withdrawal being delayed.
I’m sorry that you’ve had to raise this with us. Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andréa
now:pensions
Very poor company to deal with.
Like other people who appear to have had the same problem, I have been locked out of my account and told this may be for several weeks and it is to protect my account. If there is indeed a risk to my account it should be dealt with immediately. I have spoken to them and done online chat, all to no avail. They wrote to me saying they needed to contact me and when I did contact them they have locked me out of my account. Very poor company to deal with and does not fill me with confidence on the level of service I will get trying to sort my retirement pension.
7 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Ruthie,
Thank you for leaving your review.
My understanding of your situation is you've been locked out of your account due to security reasons.
I would firstly like to apologise for the inconvenience caused. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:pensions
THIS COMPANY NEEDS INVESTIGATION BY THE PENSION REGULATORnsfer pension out but…
Trying to transfer pension out but locked out account. Raised complaint and response is the things happen for security 2 weeks later still locked . Was told to raise issue with IDRP. Can not find out how to escalate as you have to log on. No transfer still and no log in . THIS COMPANY NEEDS INVESTIGATION BY THE PENSION REGULATOR
7 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Craig,
Thank you for getting in touch and providing your feedback.
I appreciate your concerns regarding the security of your account and why it has been locked.
I’m sorry that you’ve had to raise this with us. I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:pensions
The worst pension provider I have ever…
The worst pension provider I have ever come across. Decided to lock my account as soon as a pension transfer request went in. It's as though they want to lock you in if you dare to transfer out because they know their platform and service is pants.
Pathetic!
7 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Jas,
Thank you for leaving us a review to raise your concerns.
My understanding of your situation is you've been trying to arrange a transfer of your funds but your account has been locked.
I’m sorry you’ve had a poor experience with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:pensions
This outfit are really poor
This outfit are really poor. On several occasions I've had to pursue them due to my monthly payment not showing up. On each occasion the explanation has been nonsensical. In the end I gave up and opted out. Given that by opting out I lose my employer's contribution should tell you something about how much I don't want to be involved with this outfit.
6 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Matt,
Thank you for leaving your review.
I appreciate your concerns regarding your statement and employer contributions.
I’m sorry that you’ve had to raise this with us. I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:pensions
Appalling customer service for a recently bereaved widow Their customer service is absolutely…
Their customer service is absolutely appalling and this is their standard for someone who has been recently widowed. My husband died in May and I have only today (6 Nov) received payment from NOW Pensions. Despite sending documents both by email and by signed for post, they still managed to “lose or not receive” paperwork, they don’t return promised phone calls, they send emails for you to complete the attachments with no attachments, and if your query is too difficult they just disconnect the phone call.
I stayed strong and persevered in honour of my amazing husband 😢
6 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Good morning,
Thank you for getting in touch and providing your feedback.
My understanding of your situation is you have experienced delays in withdrawing your husband's pension and have been unhappy with the customer service you have received during this time.
I would firstly like to apologise for the inconvenience caused. Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:pensions
worst pension company ever.
worst pension company ever.
LIARS
FRUADSTERS
MONEY GRABBERS
CANT LOGIN TO MY ACCOUNT
CANT GET MY MONEY FROM THEM
NO STRAIGHT AWANSERS
JUST STORIES
5 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Naeem,
Thank you for leaving your review.
I appreciate your frustrations regarding being unable to log into your account.
I’m sorry you’ve had a poor experience with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:pensions
Do not use..a joke!
Do not use..a joke!! Unhelpful, unsupportive, complicated processes, not what they say or promise. They have held some money of mine for 10 years and not informed me. Now trying to obtain just couple of hundred quid is proving so difficult. Honestly, no personal help and definitely misguided if one does manage to speak to a person. Ive now read all other reviews and most say exactly the same thing. Process not user friendly, delay tactics etc etc. Ive replied to the reply so we will see how long it now takes to send my money when they have copies of driv licence, passport, P45. Utiluty bills are on line not paper totake copy and if you think I would risk sending my original driv licence or passport to this incompetent company. If not sorted within 7 days will be contacting Martin Lewis, FCA etc
6 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Everett,
Thank you for getting in touch and providing your feedback.
My understanding of your situation is you're experiencing delays when trying to access your funds.
I’m sorry that you’ve had to raise this with us. I would like the opportunity to put things right.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thanks,
Andrea
now:pensions
A simple transfer from Now:U to my…
A simple transfer from Now:U to my current provider has proven to be far from simple.
Their website that allows me to log in and then says no account is associated one minute, the next, log in and I'm told my account is under review - no explanation. Tell me to contact their chatbot but, that doesn't recognise I'm already logged in.
Call customer service, as I've been told by my current provider Now:U need confirmation that I'm not paying anything else into the old pension, do that, confirm everything they need, then a week later get a letter in the post with a form asking exactly the same questions.
This is, of course after I get an email to say 'Your money's on it's way' - which it clearly isn't!
The whole transfer process has so many more hurdles than other transfers I have made from old providers to my current pension. Three weeks since the initial request and still no nearer to getting my money transferred.
Does feel like Now:U stick so many blockers in the way in the hope that they can just grind you down to the point where you lose the will to continue.
31 oktober 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Ian,
Thank you for getting in touch and providing your feedback.
I understand you’re unhappy about the delay of your transfer request and have raised concerns about your now:u account.
I’m sorry that you’ve had to raise this with us. Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andréa
now:pensions
Awful experience
I began the process of transferring my NOWpension in March and finally succeeded in September only after my financial advisor intervened and threatened to report the company. They have since apologised and offered to pay me £100.00 in compensation. This was promised in 10 working days. 4 weeks on and numerous ignored emails, I am still waiting. I am currently urging my employer to review the other 30 or so employees pensions with NOW to make alternative arrangements so they don't have to suffer the same distress as I have.
10/11/2025 update.
Despite NOW Pensions appearing to be proactive by responding immediately to my poor review; 10 days have passed following my response with all the information requested, and still nothing.
AVOID AT ALL COSTS
1 november 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Mike,
Thank you for leaving us a review to raise your concerns.
My understanding of your circumstances is that you're unhappy with the delay in your transfer request and compensation.
I would firstly like to apologise for the inconvenience caused. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andréa
now:pensions
Absolutely vile company
Absolutely vile company. I suspect the only reason they exist is because people who are not pension savvy end up with them because of an employer’s choice.
If you have a small pension because of a short contract somewhere, they’ll happily swallow up virtually all your pension growth in charges without warning you.
Try and transfer out and they’ll complain that your response to their questions form is in png instead of jpeg. Honestly someone couldn’t have opened it and resaved it? Of course they could, they’re just trying to wear you down!
Well I’m not giving in! Seriously, they’ll rip you off and obstruct you every chance they get.
I was lucky that the pension was a small pot. If you have a substantial amount, think carefully about if you want these low life’s managing your future!
31 oktober 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi David,
Thank you for leaving your review.
I appreciate your frustrations regarding transferring your pension to another provider.
I’m sorry you’ve had a poor experience with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andréa
now
now:pensions
Fantastic Customer Service
I have ADHD, OCD and ASC; all of which makes negotiating unfamiliar processes incredibly challenging and often leads to failing to achieve the desired result. I called and spoke to Sangita who was incredibly kind from the outset of my call and was patient with the mistakes and delays I made in providing necessary information and details and, once I explained my neurodiversity Sangita took thre time to stay on the phone and guide me to the necessary website and create my account. I rarely experience such professionalism and kindness - it is usually impatience. I cannot praise Sangita enough and would recommend anyone with a query or issue to telephone the Members Department. Fantastic customer service.
31 oktober 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Kerr,
We’re happy that we could resolve your query and thank you for your feedback.
Please let us know if there’s anything else we can help with.
Thank you,
Andréa
NOW: Pensions
"ACTION FRAUD "
"ACTION FRAUD "
COMMISSIONER'S OFFICE
WYCLIFFE HOUSE
WATER LANE
WILMSLOW
CHESHIRE
SK9 5AF
03001232040
THE PENSIONS REGULATOR
TELECOM HOUSE
125-135 PRESTON ROAD
BRIGHTON
BN1 6AF
0345 600 1011
THE PENSIONS OMBUDSMAN
11 BELGRAVE ROAD
LONDON
SW1V 1RB
0207630220
THE FINANCIAL CONDUCT AUTHORITY
HEADQUARTERS
12 ENDEAVOUR SQUARE
LONDON
E20 1JN
01274921234
THANK YOU FOR YOUR ATTENTION
"I CAN'T ACCESS MY ACCOUNT "
PLEASE CAN WE RESOLVE THIS
AND TRANSFER THE FUNDS....
TO MY BANK ACCOUNT.
RICHARD JAMES KERR
THANK YOU
30 oktober 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Richard,
Thank you for leaving us a review to raise your concerns.
I appreciate your frustrations regarding accessing your now:u account.
I’m sorry you’ve had a poor experience with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you
Andrea
now:pensions
NIGHTMARE
I have been trying to transfer my pension for months. Everytime I send an email I get an email sent back saying they will contact me in 3 days .They keep saying they need more information. I've sent them all the information they requested and they just keep sending the same reply that they need more information. I'm at my wits end
29 oktober 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Gaynor,
Thank you for leaving your review.
I understand you’re unhappy about your transfer request and have raised concerns about the lack if information you've been given regarding the delay.
I would firstly like to apologise for the inconvenience caused. Rest assured, we take your concerns seriously and aim to put things right where we can.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:pensions
High charges with small growth
I have had a NOW pension since 2014. To be honest, I made a small contribution to the NOW pension because I was working for a nursing agency that contributed on my behalf. I only worked for that company for a short period, and I had nearly £100 in my pension account.
Recently, I managed to retrieve all my account details and reviewed my account today, October 28, 2025. I noticed that my account balance is zero. I contacted the NOW pension team to discuss the reason for this. They explained to me that NOW pension charges £21 per year as their fees, which is why my account balance has reached zero.
I just want to caution others about investing in NOW pension. Thank you.
28 oktober 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Linto,
Thank you for leaving us a review to raise your concerns.
My understanding of your situation is you would like a better understanding of your funds and how they are used.
I’m sorry that you’ve had to raise this with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank you,
Andrea
now:pensions
I am trying to access my account
I am trying to access my account. "OOps as part of our commitment to protect your security, we have flagged your account for review. For the next few weeks you wont have access.......". I head over to trust pilot and read all these bad reviews. I tried calling on the 0330 number with no success as it hangs up and have emailed with no response and messaged their social media. I am going to stop my payments and take my business elsewhere so what do I do next
24 oktober 2025
Omdöme utan inbjudan
Svar från now:pensions
Hi Sharon,
Thank you for getting in touch and providing your feedback.
I appreciate your concerns regarding the security of your online account and lack of customer service.
I’m sorry you’ve had a poor experience with us. We value your feedback, and we wish to investigate this further.
As we need to make sure we are looking at the correct details when investigating your query, could you please email the following essential information to trustpilot@nowpensions.com:
Your full name
Date of birth
National Insurance number.
With this information we’ll do our best to resolve your query promptly. We constantly monitor this inbox and aim to respond to you within 2 working days.
Thank,
Andrea
now:pensions
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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