We owned one of Nova UKs original dicing machines which sadly broke. However, in a way this was a good thing as we are now the proud owners of a much better model which arrived very quickly after ord... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Delivery was fine. The problem was a very poor-value product. The beater can be bought for about GBP 7. A small plastic 'stand' and cheap polythene (not even polycarbonate) beaker and poorly-fitting l... Se mer
I bought a replacement dicer blade for my Nova slicer and dicer. I have no complaints about that. Why I gave it three stars was because of the packaging it was posted in. The dicer blade wasn’... Se mer
I did experience an issue and couldn’t get hold of the company by phone. However I emailed and received an almost immediate response which is all you can ask for. However I think you need to be able... Se mer
Företagsinformation
Skrivet av företaget
Intelligent, creative and innovative products for your home and kitchen. Discover more at: www.novauk.com
Kontaktuppgifter
Storbritannien
- novauk.com
4,0
Bra
371 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
All good
Easy to order, good price and arrived quickly. No complaints. Loo brush is a nice colour (stone grey), bit different to the usual chrome / black / white
1 mars 2025
Nova chopper
I bought the nova chopper last year at the ideal homes show. It broke i contacted their customer service in October 2024 and was eventually told I would receive a refund link. It is now February 2025 and I have still not received my refund and have had no response to emails. Would not recommend this company.
10 oktober 2024
Omdöme utan inbjudan
Svar från Nova UK
Hi Julie, I am very sorry about the delay in receiving your refund link, it was sent to you a few days ages so you should have received it by now. If for whatever reason you haven't received my email, please let me know and I can re-issue the link. Kind regards, Lauren
Positive experience
Excellent response to initial query. Prompt dispatch of replacement parts.
31 januari 2025
Not even sharp enough to cut boiled…
Not even sharp enough to cut boiled eggs!
5 januari 2025
Omdöme utan inbjudan
Nova has the most considerate and…
Nova has the most considerate and helpful administrative personnel ever who are very supportive being endowed with incredible insight of bestowing genuine goodwill and care. Lauren's kindness to senior pensioners who suffer from arthritis in the hands and find the Nova dicer as their unique essential hand whilst cooking is a boon and may she be blessed forever for when ours got broken, she replaced it and advised not to worry too besides sending us our new one which we had ordered and requested for.
26 december 2024
Absolutely fantastic company to deal…
Absolutely fantastic company to deal with first class service and great products as well. 100% you should purchase there various goods. Forgot to say sullied replacement parts F.O.C with no quibble at all, cannot praise them enough. I can now go back to making my home made soup and sauces 👍
10 december 2024
Omdöme utan inbjudan
excellent customer service
Courteous presenter at Ideal home exhibition who recommended us to write to company for replacement parts. Fantastic customer service and our parts were replaced free of all costs!. Truly remarkable organisation who believes in their products.
27 november 2024
Omdöme utan inbjudan
I have not received my item yet
27 november 2024
Svar från Nova UK
Hi Phil, I am very sorry about this. Royal Mail are very busy at this time of year and sometimes deliveries get caught in the backlog. We have sent another out to you, as discussed over email, and apologise again for the delay. Hopefully you'll receive both in due course! Thanks, Lauren
Sent wrong items
Sent wrong items, didn't respond to email about this, non-existent customer services
24 november 2024
Svar från Nova UK
Hi Paul, we've discussed this over email but thought I'd reply here too! We sent your correct item in the post a few days ago, hopefully you have received it by now but I know sometimes Royal Mail can be a little slow. I apologies again for sending the wrong part, just a mistake our end! Thanks, Lauren
Arrived ahead of time.
Arrived ahead of time great product a proper nicer dicer very impressed
10 oktober 2024
Brilliant *****
Bought the box slicer at the ideal home show!
Made my life so much easier!
Love this product!
Scissors are the sharpest I’ve ever had!
Plus do so much more than cutting
Really excellent customer service!
Highly recommend *****
Dee
26 september 2024
The Slice & Dice is a pointless kitchen…
The Slice & Dice is a pointless kitchen item, you can do better with a knife. The seller Clinton is a con artist and doesn't give out receipts or honour the 1 year guarantee, bought mine 2 weeks ago at the Frome show and its going in the bin.
14 september 2024
Omdöme utan inbjudan
Great Company and Staff who look to help
Great Company and Lauren has been very helpful. We purchased one of the most popular products which cuts veg etc into small and larger pieces. The blade on the original purchase broke ( I think I was too aggressive chopping ) so we purchased a new set. The same blade failed ( not me this time) so I contacted the Company. Lauren has been able to send replacements for which we are very grateful. Definitely will use Nova again.
10 september 2024
Omdöme utan inbjudan
Really fast shipping and a really great…
Really fast shipping and a really great product.
2 september 2024
Excellent Quality.
It was easy to order. The packet arrived on time and as I used these before, they are excellent.
29 augusti 2024
Rotating hand whisk
I bought a hand whisk that rotates as you push it down in Feb, by Aug the spring mechanism stopped working. The shop only has a UK mobile for contact and only recieves calls via Whatsapp, which it never answers. Then they ignored any email I sent them too.
24 augusti 2024
Omdöme utan inbjudan
Svar från Nova UK
I am very sorry about this! I am happy to send you a replacement if you can email me: Lauren@novauk.com with your address and a photograph of the broken whisk. We will happily send you a replacement. Many thanks, Lauren
Svar från Nova UK
Thank you for your lovely review! :)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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