Novation fulfillment team is stellar. Received unit very quickly, which is not often the case when buying directly from the manufacturer. I love the Launchpad Pro - easy and to use, intuitive and al... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is the best midi controller I’ve ever owned. I love the Ableton integration as well as the ability to work with other DAWS. I own both the 88 key mk3 and recently purchased the 61 key mk4. Cust... Se mer
Me agradan sus productos físicos LaunchKey MK4, así como el software Play, el cuál van mejorando paulatinamente. Desde este rol de usuario, invito a que se siga actualizando el software que es de much... Se mer
Launchkey's mk4 integration into Logic Pro is really tight and very helpful. And customising the knobs and pads is easy with Novations software "components". My wish: a version with 73 or 76 keys wou... Se mer
Företagsinformation
Skrivet av företaget
We’re here to bring inspiring instruments and tools to musicians, producers, beatmakers, composers, and anyone else who creates sound. We’re based in the UK, but have always been found wherever you’re making music: from the cold, muddy warehouse raves of our early years right through to today — where our gear powers everything from DAWless jams to live shows and studio sessions the world over.
Why choose Novation?
Skrivet av företaget
- We’ve got 30 years of experience.
- Inspiring musicians since 1992 — from warehouse raves, bedroom studios, and world stages.
- We empower you to embrace your creativity.
- Pick up and play, dive in, and discover. We make music creation feel effortless.
- We collaborate with your favourite artists.
- From Aphex Twin to Orbital, we work with iconic artists who shape sound in their own way.
- We’re here when you need us.
- Questions, feedback, or advice. Our award-winning global support team are here 24/7.
Three-year warranty
Music makers rely on Novation hardware every day to keep the inspiration flowing.
Built to the highest standards for ultra-reliable performance, every Novation product comes with the peace of mind of a three-year warranty. In the unlikely event of a manufacturing defect becoming evident during the warranty period, we will ensure that your product is repaired or replaced free of charge.
Kontaktuppgifter
Storbritannien
- customer.service@focusrite.com
- novationmusic.com
Become lost in creative exploration
4,7
Utmärkt
994 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The keyboard arrived quicker than…
The keyboard arrived quicker than expected, was at a good price and does everything expected/needed
17 mars 2026
I purchased a refurbished item
I purchased a refurbished item, and as usual, it looks just like new. Well, packed and promptly shipped. Thanks!
12 mars 2026
Solid customer experience
Fast shipping, great communication and expectation setting. Packing and delivery were excellent.
9 mars 2026
I Received a Great Offer from Novation
I had bought a used Circuit Rhythm and Contacted Novation Customer Support to see if I could register it. They responded right away got me set up without any problem. I was lucky that the used instrument was in excellent condition and I was impressed by its quality and features. I found the User Guide on the Internet, which had good explainations of how to get started. Being new to this type of product, I was overwhelmed at first, but then found how easy it was to lay down some tracks. I had read that the Circuit Tracks was an excellent complement to it and wanted to get one. Then, Novation happened to send me an email saying they had refurbished Circuit Tracks for a 20% discount. I read their policy on refurbs and it sounded good, so I ordered it. And it even turned out to be 2/3 of the price of a new one, which made it a 33% discount! The Circuit Tracks was shipped from American Music and Sound, and was packaged just as though ordering a new one. In fact, the Circuit Tracks and its original box and accessories WAS just like new! I'm still new to how Novation's cloud works with my instruments but it looks great for saving songs and downloading samples to work with. Although the Circuit series of instruments has been around a few years, I feel that Novation has shown that they will support any issues I may have, so I am very satisfied!
10 mars 2026
Super fast and as expected Launchpad…
Super fast and as expected Launchpad Pro MK3 is excellent for my needs.
10 mars 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Endless encoder are falsely marketed
Endless encoder are falsely marketed. Customer Service was a lot more prompt after I left a negative review. They need to streamline their return process as having to reach out to multiple departments does not seem easy.
8 mars 2026
Svar från Novation
Hi Jack,
Thanks for reaching out. I'm sorry to hear this product didn't work for you and we appreciate the feedback. I see a return has been processed for you. Please feel free to reach out if you need any further assistance and we'll be glad to help.
Best Regards,
Steven // Novation Customer Service
All products and support are absolutely…
All products and support are absolutely incredible and truly awesome.
7 mars 2026
Was not clear that the two products I…
Was not clear that the two products I ordered were coming at separate times and ended up getting my controller way later than hoped and thought for
3 mars 2026
Svar från Novation
Hi John,
Thanks for your feedback. I apologize for the delay with your order, which isn't what we expect, but glad to know you received it. Don't hesitate to reach out if you have any questions or concerns.
Best Regards,
Steven // Novation Customer Service
Great customer service by Chat
Great customer service by Chat - Live person - real answers solved my issue.
2 mars 2026
Dan was very understanding and easy to…
Dan was very understanding and easy to talk to
24 februari 2026
Support was Fab
Paddy was excellent there was an issue with the download of PLAY for Launchkey 61 for mac and Logic which didn't work. Paddy stuck with it after removing it a couple of times and downloaded again and it finally worked.Not sure what it was but rather odd.All working now.Thanks Paddy
4 mars 2026
Quick delivery of a very good product.
10 februari 2026
Paddy is the best!
Paddy was so great in helping me resolve an issue I was having.
He is very knowledgeable with the product and was able to break it down for me so that I could understand.
The best customer service I’ve had in a very long time!
10 februari 2026
Sir Cut-Trax
My Novation Circuit Tracks arrived promptly, despite having to cross the Atlantic Ocean. The website was clear and efficient; the purchasing process was smooth. The product seems new despite being a refurbished model.
6 januari 2026
Delivered early AND effective customer service!
Delivered earlier than the Apple Wallet app said, was very happy about this.
Also ordered a few hours before it went on sale, called and got refunded the difference, very very happy about this :)
12 februari 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.