Nova88 Omdömen 

Nova88 suspended my account and refused to return my 1,200 MYR deposit

Nova88 selected my account for EDD/KYC because I used MYR as my account currency. They requested Malaysian residence/employment documents.

I explained that I do not live or work in Malaysia and never claimed to be Malaysian. Nova88 acknowledged this and confirmed that I cannot provide those documents. They also told me there is no alternative verification process available.

I never refused verification and offered to provide genuine documents relevant to my actual circumstances.

Despite this, Nova88 suspended my account and ultimately refused to return my 1,200 MYR deposited funds.

I repeatedly asked them to provide the specific T&C clause allowing them to permanently retain my deposited money. They only referred me generally to their EDD/KYC and account suspension policies.

Most importantly, Nova88 explicitly confirmed in writing that they were not alleging any separate finding of system abuse, coordinated betting, or other prohibited betting activity.

So I am left with a simple question: how can a company refuse to return a customer's deposited funds solely because it demanded documents that the customer does not possess, while also admitting that there is no alternative verification process?

I have retained the complete correspondence and will be submitting the matter to the relevant licensing/regulatory authority and gambling dispute platforms.

I created an account, placed a bet, won money, and then they banned me. The chat says, "Suspended accounts don't allow withdrawals."
And the reason for the ban? This is the response, "This is the result of the discovery after verification, sir."