I love my Notes Coffee but my Customer Experience has been poor. After being sent the wrong coffee due to a website, technical issue, I then emailed to sort. This was acknowledged within a couple o... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Love the signature espresso. Can’t recommend enough. Works well as pre ground espresso in a basic DeLonghi espresso machine. Delivery is prompt and packaging great. I have found some of the sp... Se mer
St John’s Wood branch was poor, toilets were in bad condition, the yoghurt and figs looked unappetising and the service was so slow. No establishment should be charging 12.5 percent service charge for... Se mer
Företaget har svarat
As a coffee nob i am as picky as Austrailian cocaine addict. So i am thrilled to say how exquiste Notes roasters wholebeans are. Not too floral as that is over powering. Strong enough and tasty enough... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We have been sourcing, roasting and serving single origin speciality coffee since 2010. Building close ties with sustainable farmers, securing exceptional coffees year after year and small-batch roasting, allow the unique terroir and delicate flavours of origin to shine. Our beans are then lovingly roasted in East London, brewed by our talented baristas and finish their journey with you.
Kontaktuppgifter
London, Storbritannien
- hello@notescoffee.shop
- notescoffee.shop
4,0
Bra
248 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My Absolute Favourite
I enjoy it every time! Can definitely say that’s my favourite coffee. ❤️
20 juni 2022
Svar från Notes Coffee Roasters
Amazing! Thank you for taking the time to review us Alina!
Always really helpful
Always really helpful, quick responses and the coffee is always good too.
17 juni 2022
Svar från Notes Coffee Roasters
We're chuffed to get such a lovely review from you Chris. Thank you for taking the time!
Shocking service from staff at King's…
Shocking service from staff at King's Cross branch today. Rude and unhelpful ( apart from 1 member of staff) Yes it was at the end of the day but we didn't know what time it closed. We were just friends meeting for a catch up and having a chat. We were rudely turfed out. Will not recommend or return to this place.
12 juni 2022
Omdöme utan inbjudan
Svar från Notes Coffee Roasters
Hello Jean. Firstly we're very sorry to hear you've had such a terrible experience at one of our stores. While this profile is solely for our webshop, please email us at hello@notescoffee.com so that we can put you in touch with the right people and make this right for you. Thank you and apologies again.
Svar från Notes Coffee Roasters
Awesome to hear Francis. Thank you for leaving us review!
Great service as ever
Great service as ever - next day delivery of some of the highest quality beans available.
7 maj 2022
Svar från Notes Coffee Roasters
Yay! Thanks Andrew! Really appreciate you taking the time to review us!
No War: superb coffee and an excellent way to support this cause.
The Ethiopian natural beans, renamed “No War” in aid of Ukraine, is a superb coffee and an excellent, innovative way to help this cause. Huge thanks, Notes. This was my first order from you, but it certainly won’t be my last!
19 april 2022
Svar från Notes Coffee Roasters
Hi JCL, thank you for leaving us such a lovely review! We're so pleased you enjoyed our coffee and donated to our fundraiser. We were able to raise just over £1500 to go to Disasters Emergency Committee! 🇺🇦
Great coffee great service.
16 april 2022
Svar från Notes Coffee Roasters
Thank you so much for leaving us a review Ilketra! We really appreciate you taking the time. 🥰
As good as it was in Canary Wharf!
As good as it was in Canary Wharf only at home! How coffee should taste. Thank you Notes
1 april 2022
Svar från Notes Coffee Roasters
Thank you for taking the time to leave us a review David. We're glad you enjoyed the same experience at home as you do instore.
Svar från Notes Coffee Roasters
What more could we ask for! Another happy customer. Thank you for taking the time to leave us a review Natalie. 🙌
Svar från Notes Coffee Roasters
Thank you Flavia, we're chuffed to bits to receive such a nice review. Thank you for taking the time. 😊
Svar från Notes Coffee Roasters
We're glad you approve Marika. Thank you for taking the time to leave us a review! ✌️
Svar från Notes Coffee Roasters
We're so happy to hear you enjoyed our coffee Bukola. Thank you for taking the time to leave us a review! 🥰
Svar från Notes Coffee Roasters
We're glad we keep getting it right for you Christopher! Thank you for leaving us a review.
Speedy delivery
17 mars 2022
Svar från Notes Coffee Roasters
Thanks for taking the time to leave us a review Susan!
Great Coffee and Delivery
Delivery was fast and exactly when I was told it would be and the coffee is amazing.
13 mars 2022
Svar från Notes Coffee Roasters
Thank you for leaving us a review Kay. It's much appreciated!
Order arrived very quickly
Order arrived very quickly! Not too keen on the Black label coffee, but looking forward to trying the others, especially the Blackwell Estate, which I think is what my local Flat Cap Coffee, serves
1 mars 2022
Svar från Notes Coffee Roasters
Hi Ki, thank you so much for leaving such a great review for us! Sorry to hear that Black Label didn't hit the mark but we're sure you'll enjoy Blackwall Estate! Have a good one!
Notes Coffee is superb
Notes Coffee is superb, prompt service, quality packaging and this coffee is incredible. Highly recommended!
15 februari 2022
Svar från Notes Coffee Roasters
You've made our day Tobias. Thank you for taking the time to leave us such a great review. ❤️
Svar från Notes Coffee Roasters
Thank you for taking the time to leave us a review Ethan! We're so happy to hear you are enjoying our coffee! ☺️
Maybe it was just me
Maybe it was just me. However, I could not find how many pods there were per box on the website
27 januari 2022
Svar från Notes Coffee Roasters
Hi DD, thank you so much for taking the time to leave us a review. And thank you again for bringing this to our attention. We do mention the contents in the 'Product Weight' section but we also realise that that's probably not enough. We will make the necessary changes and make it clearer. Have a lovely day!
Arrived quickly and well packaged but…
Arrived quickly and well packaged but found Basikian coffee rather weak.
26 januari 2022
Svar från Notes Coffee Roasters
Hi Alison, thank you for taking the time to leave us a review. We're sorry to hear you didn't enjoy your coffee. We're not sure which one of our coffees you're referring to (we think autocorrect is the culprit). Please get in touch with us at hello@notescoffee.shop to let us know more so that we can better understand what went wrong! Cheers!
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