Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Garms are super comfy, and although one item was mistakenly the wrong size, the gents at northern garms had responded to my inquiry email within the hour. Less then 24hrs later, proper size item w... Se mer

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Betygsatt 5 av 5 stjärnor

I loved the garms and the pricing was super reasonable especially with offers etc. The thick hoodies are the warmest I’ve ever found. I use them to keep warm at my desk, among other things. Super cool... Se mer

Betygsatt 5 av 5 stjärnor

I made a mistake on my address when placing my order and I sent an email quickly asking could anything be done. I got a fast response and got my address corrected. My partner also loves his new fleecy... Se mer

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Betygsatt 5 av 5 stjärnor

Been buying northern garms joggers for years, nice colours and designs and very comfortable. I prefer the lighter coloured joggers great for exercising and when your on the go been buying these in pl... Se mer

Företagsinformation


Kontaktuppgifter

4,0

Bra

TrustScore 4 av 5

619 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 84 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Northern Garms,

Northern Garms,
Really what can I say, the name Garms derives from Garment ie clothes & they have just gone & smashed it out the park! I first purchased from NG back in 2023 where I bought a few of their Sherpa hoodies & they are still all in decent condition till this day, & haven't lost shape or anything! If you know your size I can 💯 Guarantee that with it'll fit you 👌🏽as if they're tailored to fit! There style is absolutely spot on between Urban & Smart casual street wear & just getting better & better as the years go by. If you haven't tried them yet I suggest depending on your style & fashion to do so. Bloody hell NG I want paying for this review lol 😆 no but fr I am just very happy with style, product quality, design, high quality materials & consistentcy. Also they're spot on when it comes to the shipment and delivery of your order!
Hope this helped guy's but yeah overall very good & trustworthy company 💯
One more thing i feel is important, I am 43 this year & NG clothing is a style that you can wear no matter your age and still look & feel smart! You can be 15 to my age & older & still rock it! So Good on you NG about time the UK had a good urban street wear designer, an just keep smashing it 💪🏽

12 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good service

I found the customer service very good particularly Gavin , who sorted out a replacement sherpa , which was a Christmas present , as the first one was lost by Evri . Overall the service was good and the sherpa look s nice.

10 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Avoid at all costs!! Unprofessional

This is a formal complaint regarding the way my matter has been handled. I am dissatisfied with the communication and the lack of clarity provided throughout the process.

Several of my concerns have not been properly addressed, and responses have been repetitive rather than resolving the issues raised. It was also inferred on multiple occasions that I was being untruthful, which I find unacceptable.

10 januari 2026
Omdöme utan inbjudan
Logotyp för Northern Garms

Svar från Northern Garms

Hi Nathan

Thank you for your feedback

I have reviewed your case and can see a refund has been passed for the lost item.

In regards to your other feedback I can see that all messages have been responded too.

In regards to your claim that we have stated you have been untruthful this is not the case and we have been trying to help you with your issue.

Betygsatt 5 av 5 stjärnor

Very nice Sherpas

Girlfriend bought as a gift steel Sherpa. And it's now one of my favourite pieces. The fit the look it's all just top quality. I have just ordered the jacket sherpa version in Steele. Hoping its just as good.

25 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Good service goes a long way

I recently ordered a few new pieces from Northern Garms, and I’m seriously impressed. It’s hard to find a brand that balances streetwear aesthetics with actual durability, but they’ve nailed it.

18 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

10/10

When it arrived i thought it felt thin, but it is so warm, perfect for the winter.
Customer service is second to none, i had delivery issues with Evri and instead of sitting back and waiting for Evri to sort it out, the NG team sent me a new item with a different courier next day delivery. Class acts

17 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Absolutely brilliant service

Absolutely brilliant service, evri lost my parcel and northern garms sorted the issue and got a new order out to me very quickly.
Brilliant service will always recommend very highly.

16 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

The customer service is honestly a…

The customer service is honestly a dream, fast reply and helped the best they could.

I've two sherpa hoodies and struggle to wear anything else when looking in my wardrobe. They are super cosy and look great,

12 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Quality not great, won’t stand over clear quality issues for long.

Looks like a nice product, but in reality for the money it’s not worth it for the quality.
Hoodie worn 8/10 times (owned 6 weeks), developed a hole near the hood.

Reply from customer service below, not only does their return policy baffle me - it’s a quality issue I’m having not an ‘I’ve changed my mind on my £65 hoodie’… They’ll cover a repair but only by way of store credit asking you to buy something else. NO thanks.

Sorry you have had an issue with your product.

As this is outside of the 30 days fault policy we are unable to accept this product as a return.

What we can do for you is offer a £15 credit, This will allow you to get the item restitched.

The credit will be in the form of a store credit. Asking you to buy something else.

Just bear in mind of shelling out money with this company.

8 december 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

High quality products & great service!

I love their clothing, especially the sherpas. Great quality products and great customer service. They respond quickly to any queries and they also get their products dispatched quickly too. Overall, great experience!

28 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Shocking service I've placed an order…

Shocking service I've placed an order paying for next day delivery I've then received an email saying my item couldn't be delivered due to no code I've contacted Northern garms to wich is was told there will be a £10 charge I've taken the day off work to receive this item im self employed so I lose a days pay due to this mess I dont find this place help full at all and I won't be using them again pay extra for a service dont receive a pin no delivery and then told I'll be charged £10 absolute scam of a clothing place

25 november 2025
Omdöme utan inbjudan
Logotyp för Northern Garms

Svar från Northern Garms

Hi Stephen

Thank you for your feedback

I have checked your case and I can see as you have entered the incorrect information when you placed the order this has caused an issue with delivery.

You are correct that DPD do impose a £10 fee for any errors where its not there fault.

We are always happy to help and sorry you feel let down but we are unable to change DPD processes for errors unfortunately.

Betygsatt 1 av 5 stjärnor

Missing order

I have contacted northern Garms to advise delivery hasn’t been received. Unfortunately they have completely ignored responsibility as the DPD driver has left the items by a gate that is accessible to the public, not locked and is also a shared area.

I raised the complaint with northern garms, I then got a phone call from them threatening to call the police to which I agreed they should do and then I got a call from DPD would actually told me they was sending the male delivery driver to my house to resolve the issue. As a lone female this was intimidating, the driver never turned up and I’m still without my £120 plus order!

I would suggest you do not order from these!

11 november 2025
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Very poor customer service

Sherpa hoodie was great for about 2 months then developed a hole under the arm. Northern Garms customer chat didn’t want to know and told me to find someone to repair it.

I would expect a £60 hoodie to last longer than a few months, only worn 6 or 7 times.

13 november 2025
Omdöme utan inbjudan
Logotyp för Northern Garms

Svar från Northern Garms

Hi AJ

Thank you for your feedback

Any issues with items need to be informed with 30 days of the item arriving.

There is only a small grace for wear and tear and as your item was delivered 2 months prior this is not covered unfortunately.

Betygsatt 1 av 5 stjärnor

Terrible company, do not buy!!

Not sure where these reviews are coming from. Quality of clothes is awful and customer service even worse. Don’t waste your time or money, you’ll have a hard time getting a refund as the company tries to push credit notes in exchange for refund. When I finally got my refund after weeks of back and forward emails I lost my original delivery charge and had to pay for delivery to send the clothes back. Wasted around £10 in delivery fees. Complete waste of time and money. Stay well away IMO.

12 november 2025
Omdöme utan inbjudan
Logotyp för Northern Garms

Svar från Northern Garms

Hi Jack

Thank you so much for taking the time to leave us a review.

I have checked all of the information on your order and I wanted to give you a breakdown of whats happened.

You purchased a sale item - Which is issued with a credit as per the T&C online and each step of the customers journey to avoid any mis communication.

In regards to a refund this has been processed and completed.

Shipping costs are paid to the courier and not to ourselves we make no profit from this service and this is the reason you have been charged from these sources due to the service being completed.

Betygsatt 1 av 5 stjärnor

Absolutely shockingly poor quality…

Absolutely shockingly poor quality products orders two pairs of the ozark trousers couldn’t believe how cheap they look and are made also the Velcro strap on the cuff just sags as the bit your supposed to stick it to is way to close so it just sags I’ve seen better quality on wish the just look like pyjama bottoms definitely won’t be ordering again from this scam company

27 oktober 2025
Omdöme utan inbjudan
Logotyp för Northern Garms

Svar från Northern Garms

Good Morning Stoner

Thank you so much for your feedback

Sorry your not happy with your product, We offer the best possible quality for the price.

We have sold over 100k of our trousers with amazing feedback

If you wish to return please use the returns form within your shipment

Customer Services
Northern Garms

Betygsatt 5 av 5 stjärnor

This is my first experience with this company

This is my first experience with this company and the carriers were very slow to up date their site. Customer services came back to me very quickly and my hoodie actually arrived within four days. The hoodie is lovely and soft and very warm. Love it.

23 oktober 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant..

Brilliant service.. Cargos are the best I have ever bought. They are so good I have thrown all my current pairs out and ordered about 10 pairs in mixed colours and other bits. They are really smart and comfortable. I would love to see this brand do really well because from what I have experienced and worn so far they deserve it. This isnt some crappy AI generated review, try a pair and you will see for yourself.

22 oktober 2025
Omdöme utan inbjudan

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