northernfitness.ca Omdömen 

the warehouse staff was very helpful with getting and loading my order.

My son ordered weights for me over 8 weeks ago. They keep having excuses about shipping and delivery issues. It hasn’t shipped yet. If you want something quick do not order from here. Fingers crossed that it arrives. We are asking for shipment or refund now. Not sure what else to do.

Incredible customer service.
Very easy to deal with. The transaction/hand off was great, simple and right to the point, i would highly recommend to anyone.

I placed an order from them three weeks ago and I had no news from them. I called them 8 days ago, customer service told me there was delay due to the change in management system. He confirmed that they have what I order in stock. He told me to call them back 7 days from the call if I still haven't received an email confirmation of the shipping being done. I called them yester day and today and I got no answer, even after leaving two voice messages. This is one of the worst shipping and customer service I recieved in my life.

Adam and Aleena in customer service were a pleasure to deal with. Order came promptly and they were very responsive to any inquiry I had. Will do business again!

Very pleased with my recent purchase and responsiveness of the support team. Having encountered courrier issues, they've assisted with addressing discrepancies asap with utmost professionalism.

Thank you team!

Amazing service, they made sure my issue was resolved. I csnt recommend northernfitness more!!!

Bought some equipement and everything was ok until a few days after when I got an email saying that some of my equipment was delayed and I have to wait at least one month . When contacted them they didn't answer
Update (Sep 20, 2026):
They reached out to me only after seeing this review, admitting they had communication breakdowns on their end (claiming emails ended up in spam, among other issues). Even then, they could never provide a definitive delivery date. After dealing with the lack of proactive customer care, I requested a full cancellation. The order was finally canceled and refunded. While the money was returned, the overall communication and customer service were completely unacceptable. I read that I was not the first one having this kind of issues so DO NOT BUY HERE

Big props to Adam for the quick & helpful responses via email to my questions regarding my order!!

This is not the first time I have purchased from Northern Fitness. It is the first time I had an issue. Apparently the inventory system wasn't quite up to date resulting in half my order being unavailable. They responded to my emails and made everything right to my satisfaction. Thank you Aleena. I will purchase from here again.

I am extremely disappointed with my experience purchasing a Force USA C20 from Northern Fitness.

The equipment itself may be excellent, but the customer service and order fulfillment process were unacceptable, particularly given the premium price of the equipment.

I was assigned a dedicated customer service representative and repeatedly asked for updates on my order over the course of several weeks. Every time I reached out, I was given essentially the same response: "Everything is in stock and you should receive a shipping confirmation soon." Unfortunately, those updates turned out to be inaccurate and provided no real information.

The most frustrating part is that no one appeared to be proactively investigating the status of my order. Had my representative actually looked into the situation with the third-party warehouse, the issue would likely have been identified much earlier. Instead, I was left chasing updates over and over again, with no meaningful progress.

As a customer, I was trying to coordinate a significant home gym installation. Based on the information Northern Fitness provided, I rushed to:

Purchase and install gym flooring
Coordinate delivery access
Arrange professional installers
Reorganize a very busy personal and work schedule

Only later did I discover that there was a much larger issue behind the scenes.

After failing to get a clear answer through my assigned representative, I called Northern Fitness directly through their general sales line. That is when I was finally informed that an error had occurred in the way my shipment was being handled. I was also left with the impression that if I had not taken the initiative to call and escalate the matter myself, the issue could have continued indefinitely.

What bothers me most is not the delay itself. Delays happen. The real issue was the lack of ownership, communication, and proactive problem-solving. I was repeatedly told the same thing week after week rather than being given accurate information or having someone investigate why the order was not moving.

For a company selling premium fitness equipment, I expected far better communication and customer service. Unfortunately, this experience left me with very little confidence in Northern Fitness's order fulfillment process.

Would not recommend based on the customer service experience alone.

I have spent over $2,500 at Northern Fitness on various gym equipment. Everything is as advertised. Their customer service is substantial. Their delivery service is great. The return and exchange policy is wonderful. I see myself buying more from them and I recommend them to others.

Same as mentioned by other reviewers, between the order and the warehouse, my order went missing. Only after, a customer service agent traced it down, I finally received the email to schedule my pickup date/time. Otherwise the order was complete and as expected.

First time customer and was excited to upgrade some equipment. Was i wrong! Shipping was slow and two items were damaged and this is where the nightmare starts. Asking me for pictures after pictures, then videos. Asked to repack as it was received with all the packaging lining up with the damages so they can do an investigation. Finally got escalated to someone higher up expecting return labels and a week later still no go. Almost a month from the time of my order and my stuff is just sitting In boxes unusable. Bent bar can't get the bolt in and worn tabs. Told it was cosmetic and offered 5$ funny thing is that the two items damaged had no foam packaging and wondering if I was just sold used and or broken equipment in the first place.

Update also I forgot to mention for any of you who saw the canada day ad something about sorry for making Canadians healthy. Pretty hard to do when they ask you to repackage your stuff and it just sits there waiting for them to figure stuff out.

Ordered a 20L ruck bag, it had been a few days so I reached out to customer support through email. They said a mistake had been made on the website and they offered to upgrade me to a more expensive model at no charge or issue me a refund. 2 days after I agreed to the upgrade I received the product. Great customer service from my experience.

109 DAYS until I received my complete order. They made the same shipping error TWICE!

They used three different couriers and not once was my order shipped overnight priority.

Skip this middle man "company" and order direct from Rep Fitness or Rogue Canada, etc. The Northern Fitness shipping/receiving department is a catastrophe.

I've worked in a warehouse before. I know how expensive floorspace is. I understand that Northern Fitness can't possibly stock ALL their merchandise under one roof. Some equipment needs to be ordered, as needed, directly from the manufacturer.

But of the products you DO carry on hand, MAKE SURE IT SHIPS TO YOUR CUSTOMERS CORRECTLY! BOTH TIMES! And when you make a mistake, have the decency to ship the product OVERNIGHT PRIORITY!

I can remember a handful of times where my warehouse foreman hand picked, packed, and shipped an order, PERSONALLY, to ensure the customer's needs were dealt with. He would have hand delivered the package to the customer if he could. Because that's what happens when the warehouse makes a mistake: immediate resolution; guaranteed customer satisfaction.

I was only compensated 5% off my order AFTER I ASKED FOR IT! They eventually offered me 10% off my NEXT purchase 72 DAYS LATER because they FORGOT about my order entirely!

News flash, Northern Fitness: what makes you think I'm EVER going to order from you again?

Exceptional customer service. Seamless pick-up. Dioji responded promptly to all my inquiries. Great quality kettlebells.

I placed an order in March for a Handle Bar for the 39" Arched Leg JumpSport trampoline, with order confirmation received March 26th.

When the item arrived, we discovered the clamp nuts were missing. I contacted support on April 9th and included photos of the item and manual/instructions. On April 15th, I followed up and was told a request had been submitted to ship the missing parts.

From that point onward, the support process became increasingly frustrating. Despite clearly stating that the issue was missing parts (not damage), I was repeatedly asked for unrelated or redundant information such as photos of damaged parts and repeated images of the manual, even after I had already provided the relevant documentation and highlighted the missing components.

On April 21st, I was asked again to confirm whether the item was incorrect or simply incomplete, along with requesting packaging photos. The issue was escalated to a manager, but communication did not improve.

One manager left a voicemail but never followed up again, despite several attempts on my part to contact them. I then spoke with a second manager, who acknowledged the issue and promised to provide an update, but I have not received any response since. In both cases, calls to their extensions either drop immediately or cannot be completed, and voicemails have gone unanswered.

As of May 14th, the issue remains unresolved.

While the product itself may be fine, the customer service experience has been extremely poor, marked by repeated delays, lack of follow-through, and no resolution despite multiple attempts over several weeks. I would strongly caution others to consider this before purchasing.

Very poor customer service. Products seem to be good quality (when they arrive on time), but they are either understaffed or under trained and do not respond appropriately to customer needs.