Norstatpanel - UK Omdömen 65

Had nearly £30 in my account,then out the blue my account has been frozen.Contacted Norstar who then tell me my account has been deactivated in accordance with our terms and conditions with the forfeit of all rewards 🤬🤬

I keep getting rude emails from you stating your unhappy with my survey answers which by the way are ALL TRUTHFUL. IM NOT A CHILD PLEASE STOP BEING RUDE TO ME OR I WILL GO SOMEWHERE ELSE HAPPILY!!!

When I redeemed a gift card, it prompted that the account needed 48 hours for review. I waited patiently for 48 hours, but the review still failed. So I waited almost a week and went to redeem the gift card again, but it still showed that it was under review. I consulted customer service, and they asked me to submit some bills to prove my identity. I submitted it as required, and then there was a long wait. I urged them again and again, and waited for a week, but still no response. I was so disappointed. If I didn't consult them, I would never know that there was an abnormality in my account. It only appears when I redeem it in the store, so they blocked my account a long time ago without notifying me, and kept asking me to complete questionnaires until I reached the threshold for redeeming rewards, and then they notified me of the abnormality in my account. Then there was no way to appeal, so I had to consult customer service again to find out how to appeal. They make the process complicated and make users tired.

I had a good experience all this while ad I really love using this survey cos they were aways handy when I need something out of my budget and I was always honest with my opinion I've been using them for years now ...and not until now I completed a survey which was a 180 coins and I was waiting for a couple 20 coins to reach my limit to redeem for an apple card but all of a sudden I got blocked ..frozen at first then blocked ...please I would love to have a review on that I didn't violet any rules I know of ..and please I'm kinda stuck and I really need that money please..thanks you I hope you rely

I had been filling in surveys for years with this company without problems until the past 2 months and upon contacting the customer support things were good but now it's just ignorance whom ever is now in charge or doing even the customer service is a joke.

For years I've been at the VIP level, never had a warning, done the trails, ran the apps, did the completion, granted you weren't flooded with surveys and some were long but things built up over time. For most of the time, it went OK - even though at times survey glitches were very common, they used to have actual humans responding to reports.

Well, now it seems Norstat has turned into the other survey companies that just rip you off and reply with a generic AI reply. I can now add my name to all those who have been falsely accused of things and yet this company still wants you to keep their apps installed and running, browser plugins running so they can take your information while telling you they deactivate your account and don't present evidence of things and the cash out system when it works is just as bad.

Now they steal your credits, AI generated reply and you can tell it's generic as past reviewers here and on other sites have shown. Even more so you get the default "our terms are violated" and you know that's a load of rubbish as after years of use and being a VIP to be treated like this is disgraceful and interestingly the so-called terms are nowhere on the site so you'd know other wise.

I ask twice for detailed information, and every time I only get the same bot message. It's impossible to get through to a human being and their support pages are severely lacking in information nowadays as well.

Be warned: Norstatpanel now falsely accuses you of wrong doing but refuse to tell you what triggered the actions they take and claim you've committed, and it appears to be triggered by an attempt to redeem the credits you earned or something else. The generic message along with everything else and they can't contact you with basic information yet their AI message claims the damage control excuse.

If people's accounts are being automatically deactivated for some AI generic reason and there is no human to contact especially after years of loyalty it says plenty to how far this company has fallen.

Massive ripoff!

And like the rest I'm sure I'll get an AI generated reply claiming to be from a human employee with another generic message on here telling me to contact support which again will be an AI generated message.

***EDIT and Additional: To Millie***
Tried over the past several days to reply and tried a direct contact and got a "so-called" real person and what a shock, not! You've said her you have contacted Trust for information, no response from Trust to me about any information.

I tried a direct to Norstat UK and not surprising I got the same reply as the generated and not surprised got the exact same generic reply almost word for word including claiming the generic privacy policy that isn't even on your site.

What's even more disgusting is the fact you are still earning credits from me and applications with third party companies that were linked to Norstat.

Until now I've had no problem. Now, i completed a very long survey and have to wait at least 7 weeks for payment. Crazy

At first, the withdrawal showed "48 hours waiting". I waited for a week and nothing happened. Later, I consulted the customer service and they asked me to provide relevant proof. I also provided the electricity bill as required. As a result, they froze my account on the grounds that the authenticity of the electricity bill I provided was questionable. Could it be that the electricity bill was fake? They wanted to wait for me to reach the withdrawal point, and then ruthlessly confiscate my account and put the money into their pockets.

It's just constant, complete the initial details then screened out time and time again. I might get a tenner by next Xmas if I'm lucky then I'll unsubscribe and use only proper survey sites like Prolific and One Poll.

The surveys are short and it doesn't take too long to get to the first level of coins that you could withdraw or redeem for a voucher. But it just doesn't let you, I've tried repeatedly for over a month, with both voucher, bank or building society options and the same "48 hour check" message comes up. I even had a reply from Norstatpanel Support saying that the checks had been completed. But I try again and the same message appears. There's no way of getting past it and getting your cash. Very poor

How can new members interested in giving their opinions sign up?when there isn't a sign up page there

Spend 15 minutes filling in entire surveys, only to then be shown "Sorry you did not fit the target group". This has happened over 10 times now, this is a scam.

Opdatering
Har fået mine mønter, derfor 1 stjerne mere.

Øv norstat! I svarer ikke på mails mere jeg har sendt 3-4 styk for længe siden hvor I lovede jeg ville få manglende point som var 25 point aldrig fået dem og alt kontakt er blevet ignorerede!

Jeg er ellers super glad for jeres skemaer og shop så det øv!

I was enjoying this site until recently. It's not one of those survey sites with lots of surveys thrown at you so best to log into their website to chase them up. I was earning the occasional ten pounds in Amazon etc... happy enough for it to be on of many I use.
Surveys are not too long and some nice short ones to keep you ticking over. Anything over 15 minutes is a no for me. I dont think anyone can stay committed to integrity with long ones.

So recently my email I joined with this site was compromised and hotmal locked me out for security reasons. Recovering hotmail accounts without a back- up phone number is near impossible. So I opened a new email and asked norstat to switch to that one so I can receive a code to claim my reward, the code going to the blocked account etc... Although they did switch m

my email the code is still being sent to the locked email account so they dont seem to want to resolve the issue. Be warned, make sure you back-up your hotmail account with a cell phone and a non hotmail account or you wont get back into your main email account and so lose money from survey sites galore.

What to do? I may try Resolver, a free pseudo legal site that helps recover money from these sites. If anyone wants to join me and recover their money I have a link guys. I have reached out to support there numerous times and they just send me around in circles.

Too many surveys tell you that you are not eligible or the survey is full after you have spent time completing. The prizes are all won it seems by non UK participants. A waste of time if you live in the UK IMO.

I have been doing the surveys for around a year now. They ate interesting surveys and you get to complete them without any screen outages unlike some surveys. The only area I have difficulty is when I choose a reward. I'm not sure ifvits because I claim one for all vouchers or what exactly is the problem but accessing them is a nightmare and when I managed to add it to my wallet the stores cash register simply would not accept it. I'm of average intelligence so I'm not doing anything g wrong it's simply extremely complicated.

I absolutely love this survey panel as it doesn't take long to reach the payment threshold and my success rate with surveys is generally pretty good.

Obviously I do have screenouts but they aren't frequent like with some other survey panels. And when it does happen it is at the beginning of the survey rather than after spending 10 or so minutes answering questions.

You only need 50 points (£5) to cash out and there is a wide range of rewards on offer such as cash, and various e-vouchers. I usually go for the Amazon voucher.

Thank you to the team. I look forward to being with you for several years to come (hopefully!).

I've never had a problem with them, I was a VIP member at the top but suddenly at Christmas stopped getting emails, didn't think anything of it, then decided to contact them and got a generic email saying account has been deactivated as I was doing surveys quickly, maybe, but I was doing them honestly. I'd built up £80, which they kept. I'd recommend giving them a wide birth or this could happen to you, just out of the blue. Disappointed. I'm a member of many survey sites, never have problems with any of them. Not good Norstat.

Great site and love the cash payout to bank account. You get paid the week after.
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I got a new dashboard layout that had 3 different 60 minute surveys on it and if completed I'd get 200 coins.
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Downside - it takes 5+ weeks to receive your coins when you do the long ones like this, otherwise you get your coins straight away.

Plus-side - That's £20 for just answering a few questions.

Payout to my bank account (it's actually a building society) has always gone without any problems and have just cashed out another £10 today so should get it next week.

Great site. Love it
*****

Took part in a survey to get TV equipment in my house, which I completed and agreed too, was told by Norstatpanel I would receive £85 in 6 weeks which has now passed but I still have got nothing, contacted them and they are just ignoring my email, makes me think they got paid from the company I joined and are just avoiding payment to me.