Nixon Omdömen 175

Awful product and company!
Bought a watch for the wife that the strap broke on within a day! Zero help from customer service, tried emailing, online chat all no help at all. Had the watch repaired and broke again within a few days! Christmas cracker quality item 😂 honestly do not waste your money!

OMG they do respond! But only to trust pilot reviews it seems! Quite amazing that you found not record of me either though I have completed a section 75 through my bank to get my money back?

Unbelievably the numbers have fallen off. I thought I had bought a decent watch, costing bit of money, that was a treat to myself and would be rugged and last well. I dont wear watches much, so it has sat in a drawer for most of its life only coming out for things like weddings, so it has barely been used. For different reasons in the last two years, it was not used at all. I honestly think this watch was used maybe three or four times in its life. as per the title, I recently took it out to use and all the numbers bar 2 are rattling around encased in the watch. I have checked and their very limited warranty does not cover it. this is very disspoiniting, they are clearly not a reputable brand nor designed to last.

Asked for email help because my watch no longer provided tide display. They offered a solution which didn't work, but suggested watch needed new battery (no surprise after years of service). Astonished how particularly EASY the process was online to return the watch for battery replacement.

THIS is REAL service, wish I had this type of customer SERVICE from ANY company. Super job, Nixon !

J’ai acheté le 13 février une montre (une des 13 seulement en vente en Europe « édition vendredi 13 rouge »). Je me suis connecté express. La commande a été validé et payé. 3 jours après je reçois un mail »commande annulé car la montre n’est plus disponible…. ».
Aucun geste commercial.. » vous avez qu’à ré-essayer «.

Très moyen comme SAV.

Donc c’est seulement un coup de pub, et on n’assure pas le reste… je me pose la question combien d’autres personnes un vécu la même histoire.

My husband bought me a watch for Christmas as a gift. We have each contacted Nixon on multiple occasions to ask for more links and pins for the watch, we have had a response once where they asked further questions and then stopped responding. The other times we have had no reply. To buy a product which is not cheap and then be confronted by the worst customer service I have dealt with in a long time is shocking. All we want is to purchase another link and couple of pins to extend the strap but due to still not receiving a reply the watch remains unusable.

We couldn't be more frustrated with Nixon and wouldn't purchase again based on our experience

J’ai eu un souci avec un colis perdu, mais le service client a été super réactife. Finalement retrouvé en quelques jours, bonne communication malgré le stress que j'avai.

J’ai passé commande et j’ai été livré en un temps record 😀
Je recommande !

Absolutely awful customer service. I bought a watch for my wife for Christmas, however the strap broke so I contacted customer service and got an automated response asking for photos which I sent the same day. Since then I've had no response for almost a month despite me sending three follow up emails requesting a response.
Avoid at all costs. It's turned a nice and thoughtful gift into a massive pain and extra admin I don't need.

Vraiment zéro qualiter ce produit je recommande à personne première fois je le reçois en cadeau Noël rien ne marchait la couture du bracelet en cuir était mal cousus (dit par un bijoutier) les aiguilles ne marchait pas comme il faut ni la date « erreur de manufacture » on écrit au service de la compagnie super bon service. Ils nous en renvoie une le bracelet ce décroche encore tout sa en l’espace de 1 a 2 semaine aucune qualiter dans leur produit et il te vendent sa a un prix de fou

Today I worked with Lisa in customer service and she was able to fix an issue from an old watch that was unrepairable. I love Nixon but was unsure how they would handle an issue with an old watch. Lisa was super pleasant and did a great job empathizing with the loss of my favorite watch (the Dork) because it was unrepairable and sent me code to replace it with another one. Keep working on bringing back the Dork Lisa and thanks for all your help. God Bless

From the very beginning, the entire staff has been absolutely friendly. I genuinely feel like I know them personally, almost like friends. The front office team is incredibly helpful, knowledgeable, and truly excellent at what they do. They respond quickly and are always ready to help in any way possible. I can’t say enough good things about this company. On top of all that, their watches are absolutely stunning, beautiful and high-quality pieces that truly stand out.

I ordered a watch online from Nixon, the process was seamless, and when I had questions about the order the customer service rep Lissa was SO helpful and went above and beyond to help me and I would recommend these products and customer service to anyone!! THANK YOU!!

The customer service rep I spoke to was more than helpful. She went above her duties to make sure my order would make it to me in time. I placed an order with expedited shipping not realizing it would be longer due to engraving. I called and explained my need for this item. She personally went to the production department to find it and make sure that it would be shipped to me that day. It meant a lot to have someone be so passionate about their job and understand how important this was to me

J'ai acheté une Time Teller, première fois que j'essaie de régler le bracelet une pièce s'est décrochée, la montre est maintenant inutilisable.
Sur le guide vidéo le mec dit de ne pas trop utiliser le système pour régler le bracelet parce que c'est fragile... Du coup il fallait faire quoi ? Garder un bracelet 3 fois trop grand ? N'importe quoi.
Bon vent Nixon et à jamais.

Awful. Scam. They only post their rare good reviews on their website so bewarned

Dommage qu’on ne puisse pas mettre 0 étoile à ce SAV et cette société !
J’ai acheté l’année dernière une montre sur leur site que j’ai payé quasi 500€, il y a un mois j’ai eu un accident et en tombant j’ai rayé le verre de ma montre, il y a 3 petites griffes, je contacte le SAV qui me demande tous les renseignements sur la montre et me demande de l’envoyer pour la réparer en disant qu’approximativement il y a en pour 130€ de réparation. J’envoie la montre et deux jour après je reçois un mail en me disant qu’ils n’ont plus de pièces détachées pour ce modèle acheté l’année dernière et sachant que le modèle 51/30 est toujours en vente sur le site !! En échange ils me proposent un avoir de 130€ à dépenser sur une nouvelle montre de leur catalogue ! J’ai jamais vu se moquer de ses clients comme cela, incapable de remplacer un verre de montre rayé sur un modèle encore au catalogue et en vente, je précise la montre n’a qu’un an et 3 mois. Un conseil n’achetez aucun produit de cette marque qui n’a aucun SAV !!!

I have been a customer of nixon for over 25 years. I have personally bought 25 to 30 of there watches amd countless other of there items. That will definitely not be the case anymore. I have one of there automatic watches well had, which is a 1500 dollar watch if I remember correct not a cheap one by any means. Over the years I believe I have made 2 previous claims 1 of which was on this watch which they repaired and sent back. I recently got moisture in the case of this watch and sent it in to be repaired. After waiting about 3 weeks to a weeks to a mo th I called to check status of it. They just picked it up. I wait 2 more weeks call back to find out they cant repair it even though they are the only people to have ever serviced the watch and now it has water in it, it is not under warranty. They said it was still working they will send it back and a 40 percent off coupon. Almost 3 weeks goes by again I call to fine out where my watch is , still sitting on the shelf not shipped back. They finally get it back to me 2 days after that last call. These clowns of service people apparently thought it would be to tough to at least let the moisture out of my watch while they had it for over 2 months cause I receive it back with water in it still. So if it wasn't complete junk when I sent it in, it definitely is now. I cant express how disappointed I am in this experience but I will definitely find a new company to buy watches, belts, wallets, hats tshirts and sweatshirts from . I was not asking for anything for free just wanted them to dry my watch out thanks for the 1500 dollar paperweight.

No returns from the UK. Beware you are unable to return orders from most countries (outside of France). I was happy to pay for the delivery back to France, but you also have to pay customs and duty. I requested a declaration statement and tariff code to facilitate a return with no joy. At the point of purchase it should be clear than returns are not possible.

This is my honest to God opinion upon receiving a box in the mail while barbecueing i opened it slowly and unpacked the watch and began taking all of the protective plastics off of it and suddenly there it was. Don't know if it's real gold tone gold overlay or what however it appears dull in color. In looks. There's a great big bezel that looks worthy of complementing but, im not a fan of the bracelet the clasp, etc. Seems cheap. Lightweight material. I honestly expected a bit more in quality for 275! And even after the discount im not really happy so im stuck with it I guess. Costco has better watches than these so please beware! You'll lose your money too just like i did. I regret taking the plastic off.

Absolutely zero response from their customer service emails, info@ email, chatbot and can never get through on the phone number.

I have requested an update on my purchase, but aside from the confirmation of purchase email 7 days ago, I have heard absolutely nothing.

Nixon, please do get in touch ASAP.