Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
If you’re looking for a nicotine substitute do not under any circumstance buy this product. I purchased several logs but what they sent was old & dried out rock hard pouches. This was the biggest waste of money I’ve ever spent!!!!
Never had a single problem with them. 20+ orders. Delivered in 5-8 days in EU.
Terrible- be careful. I attempted to place an order taking advantage of the first time customer promotion. I reviewed the order information and verified that everything was correct at checkout. After submitting my order I received a notification from my credit card company indicating that On had charged my card for 4.5 times the amount displayed at checkout. I called their customer service line immediately and they told me there was no way to cancel or correct the order. The only option they gave me was to take up the issue with UPS, the shipping company to see if they could do anything.
I don't understand some of the bad reviews. What I understand is that people only write a review when they complain.. So this is my story.
I ordered, didn't think about it and 4 days later in my letterbox :).
Keep it up
I ordered a package, it did not arrive after 1,5 month because the company did not provide the necessary paper it was turnt back. The company wanted me to pay an extra 16€ to resend it to me.
Placed an order 2 weeks ago; yet I haven't received any shipment details nor did customer service replied on my questions. So far it looks like I've been scammed..
EDIT: the package arrived a few months after ordering..
They cheat and scam after placing the order, in fact they are thieves and will eat your money without a burp.
I placed an order using their webpage on 10th September 2021 and they provided me with shipment tracking details. This tracking link didn´t work properly and when I checked after few days, the item was returned back to them. I wrote them that please refund for my order and they said that the item came back to us because I provided them wrong address. In fact I got the shipment delivered from them for my previous order and this time it didn´t arrive. Also, the fact is that this company is a sister company of wwwtaxfreesnuscom and I have always got the order when I bought something from the parent company to the same address.
The explanation for not refunding my order money was that the snus stayed at room temperature for sometime until it reached back to them and they consider it as not good for consumption but at the same time they expect me to consume the item after it has been in the transit for 6 weeks until the final delivery was done. Is this JOKE ?
Extremely pathetic customer service and I suggest everyone not to be fooled by them just to get something cheap. In the end you will loose money and get nothing.
I actually introduced many friends to this website and asked them to place orders in the very beginning. But now I have informed all friends not to place an order using this website and have updated them with what they did to me.
My sincere advice to everyone is to visit any other website like: snusdirect, niqo or haypp etc and pay little extra but they deliver the item and also the customer support is super nice. I always got refunds for anything which was not delivered or if delivered very late.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.
