Niagara Healthcare Omdömen 

I cannot work out how to order the free guide from Niagara Health care using the link shown above

My mum purchased an expensive chair under 2 years ago. In March it broke and it took 3 weeks for an engineer to attend to repair it. 2 weeks ago it broke again. I tried to contact their after sales department several times but had no response. I ended up buying a part online myself to repair it.

Today my mum received an after sales visit and the representative had the nerve to try and sell her more furniture.

This company needs to remember that they are providing vital mobility aids for those with disabilities. 3 weeks for a repair isn't good enough. Ignoring requests for support isn't good enough.

Avoid this company and their products at all costs.

Totally different from a kind of profiling bed. It is good for healthy old people but definitely unadvisable for disabled people.

All went as planed nice staff to deal with all through

Good love it thanks alot 👌

I set the pulsation to high at first so I reread manual and toned it down found what suited me both in time and pulsation

Finding a bed that balances technical functionality with genuine comfort is rare, but this electric adjustable bed manages to do both effortlessly. From the start of the process to the first night's sleep, the experience has been top-tier.
Professional Delivery & Setup
A high-quality bed deserves a high-quality arrival, and the delivery team did not disappoint. They were extremely professional, punctual, and handled the equipment with care. They didn't just drop off boxes; they ensured everything was positioned correctly and fully functional before leaving. Their expertise made the transition to a new bed completely stress-free.
Intuitive Controls & Use
The bed’s controls are incredibly user-friendly, featuring a simple, responsive interface that allows for precise adjustments at the touch of a button. Whether you're finding the perfect position for sleeping or just sitting up to relax, the transitions are smooth and effortless. The design is also sleek and modern, allowing the bed to blend seamlessly into the room’s decor without looking like a piece of medical equipment.
Build Quality and Durability
The craftsmanship of the frame is immediately evident. Unlike some adjustable bases that can feel flimsy or noisy, this unit is solidly constructed. The motor is whisper-quiet and moves with a smoothness that suggests high-end engineering. It feels sturdy and reliable, providing a sense of security regardless of the position you choose.
Mattress Comfort
The mattress is the standout feature. It provides the perfect balance—supportive enough to keep your spine aligned but plush enough to provide immediate pressure relief. Even when the bed is adjusted to a steep incline, the mattress contours perfectly to the frame without bunching, ensuring consistent comfort all night long.
Final Verdict
If you are looking for a bed that offers both independence through its electric features and the luxury of a premium sleep surface, this is it. Between the excellent delivery service and the superior build quality, it is a fantastic investment.

I have just received a call from Niagara. The lady was very nice but how did she know my name?

Just received a cold call from this company, the woman on the phone was rude and hung up when I wouldn't provide any details to her. Not the actions of a reputable company.

Powerful machine the old chrome finish machines endured for decades,many still do. Modern plastic version and pad expensive,frequently the body cracks on the hand held particularly where the case retaining screws are near the domed end of the machines, many offered on Ebay have this issue,taken appart clear to see why . They no longer supply the toothed rubber attachment the person I spoke to (after they failed to reply to an email) said he did not know why. Concave head rubbed replacement attachements over £10 plus delivery.

Absolutely shocking customer service. I purchased one of their chairs during lockdown that has been faulty since the day I bought it. It’s been dealt with multiple times and the faults never fixed correctly. Now it’s out of warranty all this company want is £££ before they even look at it. I have sent registered letters to their directors and not one of them answered. I have had cancer and am left with very little energy to deal with it. The company have turned their backs on the chair, leaving me with a VERY EXPENSIVE mistake. DO NOT BUY FROM THIS COMPANY. No duty of care whatsoever. All they want is your money. It’s bordering on a scam. AVOID.

I have had a therapy pad for 45 years and during that time I have used the pad multiple times with positive results . I am now at an age 81 years ,where i constantly use the therapy pad ,every day for knee arthritis , back muscle spasm, I can only speak for myself ,this cyclone pad helps my condtion 100% ,it is not a cure ,but without it I would not be able to walk, I wrote this review on the 2nd of November 2025 .

DO NOT PURCHASE ANYTHING FROM THIS COMPANY. I paid £4400 for an equine back massager and human one and they did not send a charger. This was in July and it is now mid-September and despite numerous messages, calls and email to them I still do not have a charger and they are not processing a refund. Apauling customer service!

Update to my review of this awful company. As expected they asked for more details regarding my complaint, when they already had the details (my surname is not particularly common and there couldn't have been many people with the same name ordering the same Ascot chair 3 years ago). However I provided them. Surprise surprise I received an email back from a supposed " Customer service administrator"reiterating exactly what I'd said in my complaint? I said what was the point in telling me this as I already knew all that detail and was no answer to their poor service. It concluded by saying they'd be happy to send out an engineer again at their exorbitant call -out charge. Too late!!!! The chair has been repaired by a good company at a charge for call-out and repair totalling less than this charge, plus if Niagara's repair was as good as their last one it would have been a complete waste of my time and money.

No response to my review. Typifies their lacklustre after sales service. I've just had a company round called Emmiera to repair the chair they charged £84 for a call out and repaired the chair on the first visit at a charge of £64 bit different to Niagara who wanted to charge nearly £200 just to come and have a look!!! Again avoid Niagara at all cost.

Awful post sales care to a bereaved family. They refused to send us instructions to dismantle a therapy bed following the death of my sister. They said they won’t do it or have any instructions available, I even asked for assembly instructions, they would not provide them

Terrible company that prey on the elderly. Sold a £5,000 finance deal to an 81 lady that can't afford it! They gained entry to her property and refused to leave without a signature on an unwanted contract. She already has their beds and was told that she "needed an upgrade" despite there being nothing wrong with her bed!!!

Outrageous

Purchased a new chair. Terrible cheap fabric. It’s only a couple of years old but looks so worn already. After sales service? There isn’t any! Do not return your calls or send emails as promised. Would definitely look elsewhere for a massage chair. There are so many more on the market,that are a lot cheaper and I am sure last a lot longer.

Poor experience from this company, and their group company Adjustamatic.

Delivery was delayed by 1.5 hours and the bed had bent legs.

The delay had a huge impact on my evening and I had to arrange emergency childcare.

I requested a monetary goodwill for the inconvenience but they refused and offered collection for the bed.

I have tried to ask them to see the logic that a collection would cost them a sale and it would cost more than a goodwill offer.

I have now contacted the Directors to see if they can salvage any type of relationship.

I have waited several months before reviewing so that I could see how much benefit I have received.
I am pleased to say it has made a significant difference to the pain levels in my knees and legs, which is the main reason I invested in a pad. I have not visited my osteopath or masseuse since using it, and I was going to both, every three weeks.
It also settles down my carpal tunnel numbness, and is easing the pain and stiffness in my daughter's fingers when her psyoratic arthritis flares.
The product was demonstrated thoroughly and well and I was given clear instructions on how to use it. I also had the salesman's phone number for any further queries, and he always called back the same day.
I am delighted with the results and feel it is worth the money, in the pain relthat it gives, and in the savings I make in no longer needing the regular services of other professionals.
My experience has been very different to others who have reviewed on here, and I hope I have balanced the views a little.