Well worth the visit the mediator gave us some useful hints how to make contact again with our Grandchildren. She just confirmed how useless The Family Court system and Cafcass are if the don't even... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I can’t recommend them enough the service here is truly outstanding. They make you feel so comfortable right from the start, even when talking about really personal things. A special thank you to... Se mer
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I was invited to mediation, I stayed up for days gathering all evidence I had of the safety concerns and abuse, I was anxious about the first MIAM meeting but it was nothing I expected it to be. I spo... Se mer
Företaget har svarat
Introduced herself and explained what this meeting / assessment was about, confirmed that it was completely confidential between us. Kind and considerate of my personal situation asked me if I was ok... Se mer
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Företagsinformation
Skrivet av företaget
National Family Mediation was established in 1982 and is the largest provider of family mediation in England and Wales. We are one of the founding members of the Family Mediation Council, the body which regulates the standards of practice in family mediation.
Kontaktuppgifter
1 Barnfield Crescent, EX1 1QT, Exeter, Storbritannien
- 03004000636
- mediation@nfm.org.uk
- nfm.org.uk
4,6
Utmärkt
114 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very supportive in understanding your needs
Very supportive in understanding the Equality Act make exceptional reasonable adjustment for people with disabilities grate customers severe
12 mars 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you felt supported and that the service was responsive to your needs. We aim to provide an inclusive and respectful environment, including making reasonable adjustments where appropriate, so that everyone can engage with the process as fully as possible.
We appreciate you taking the time to share your experience.
Asha Rani
Asha Rani, made the whole experience easy. Was able to explain the process and how she maybe able to help depending on the other party. Initially I was apprehensive to mediation but I feel better after my MIAM appointment.
24 mars 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that the MIAM helped you feel more at ease and that the process was clearly explained. Our aim is to provide a supportive and informative space where people can better understand their options and how mediation may work in their circumstances.
We appreciate you taking the time to share your experience.
Seamless understanding and very…
Seamless understanding and very imperative, I'm thanking my representative for her being able to shed light on my situation.
24 mars 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the session clear and that your mediator helped bring greater understanding to your situation. Our aim is to provide a supportive space where people can explore their circumstances and consider their options.
We appreciate you taking the time to share your experience.
Very professional and excellent service…
Very professional and excellent service would 100% recommend brilliant customer service
20 mars 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the service professional and supportive. Our aim is to provide a clear and respectful space at what can often be a difficult time.
We appreciate you taking the time to share your experience.
Give it a chance
Give it a chance you never know what might happen and be transparent so they can inform you on the right direction to take be open to new ideas and keep a level head.
17 mars 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you for your feedback.
We appreciate you placing your trust in mediation. Our role is to provide a supportive and impartial space where people can explore their situation and consider their options.
Thank you for taking the time to share your experience.
Clear and Professional MIAM Process
I attended a MIAM with National Family Mediation and found the process clearly explained and professionally handled. It helped me understand my options and the possible next steps.
9 mars 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the MIAM helpful in understanding your options and possible next steps. Our aim is to provide a professional and supportive space at what can often be a difficult time.
We appreciate you taking the time to share your experience.
Facing the unknown
I was very anxious to begin with my emotions were all over the place.. I logged on half an hour too early and when the alarm signaled it was time I could not get in no one invited me in to the meeting. I had to start again. Luckily I made it and the coordinator appeared.
He introduced himself & warned me that he was about to go. Anyway I explained to him that not computer literate and I was nervous
The session went well. He explained what was going to take place. And asked me a series of questions about what I expected to achieve from Mediation.
As the questions were asked i relaxed and felt like I was being listened to. A lot of my concerns were answered understood how the process was going to benefit me going forward.
All in all I now know that I have rights and not to think the system is stacked against Dad's.
2 mars 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you for taking the time to share your experience.
We’re sorry to hear that you experienced some difficulty joining the meeting initially, and we appreciate you continuing with the session despite feeling anxious at the start. We’re pleased to hear that the discussion helped you feel listened to and provided clearer information about the mediation process.
Your feedback is valuable and helps us continue to improve the service. Thank you again for sharing your experience.
Joanne was a calming presence
Joanne was a calming presence. She explained everything well. I didn't feel rushed when taking notes. Joanne is knowledgeable and answered my questions. A very good start to the process.
9 mars 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the meeting helpful and that the information was explained clearly. Our aim is to ensure that people have the time and space to ask questions and understand the process at what can often be a difficult time.
We appreciate you taking the time to share your experience.
We began the session with mixed…
We began the session with mixed feelings and not at all confident about the process. However, we really felt listened to and were very impressed with the credentials and experience of the mediator we were assigned. We came away feeling more committed to the process and more hopeful for a good final outcome.
8 mars 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for sharing your feedback.
We’re pleased to hear that you felt listened to and that the session helped you feel more comfortable with the mediation process. Our aim is always to provide a respectful and supportive space where people can explore the issues and consider possible ways forward.
We appreciate you taking the time to share your experience.
Very helpful and easy to talk to offers…
Very helpful and easy to talk to offers you all the help you could need makes the problems you have easier.
9 mars 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found it easy to talk during your MIAM session and that the meeting helped you feel more at ease about the issues you are facing. Our aim is to provide a supportive space where people can talk through their concerns and gain a clearer understanding of the situation and possible next steps.
We appreciate you taking the time to share your experience.
Svar från NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the service helpful.
We appreciate you taking the time to share your experience.
As a first time in this situation I…
As a first time in this situation I didn't know what to aspect i was so worried. I just decide to be open and honest,trasparent about my actual situation. I realised how professional my mediator was with me and was listening every details and take note. Hope the law will do them best.
9 mars 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you felt able to speak openly during the meeting and that you found the session supportive and professional. Our aim is always to provide a calm space where people can share their concerns and receive clear information about their options.
We appreciate you taking the time to share your experience.
Svar från NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the support reassuring and helpful.
We appreciate you taking the time to share your experience.
would like to say that my experience…
would like to say that my experience with the mediation service was excellent. Both the mediator and the interpreter were incredibly kind, professional and supportive throughout the whole process. The mediation was conducted very efficiently and in a calm and respectful atmosphere. Everything was explained clearly and I felt very comfortable during the meeting. I was also pleasantly surprised by how quickly everything was arranged. I received the certificate very quickly, which allowed me to attach it to my C100 application without any delay. I expected the process might take months, but the mediation was organised very quickly and everything was handled smoothly. In the end the meeting took place only between myself, the mediator and the interpreter. I am 100% satisfied with the service and would highly recommend it.
Kind regards
Aleksandra Frąckowiak
12 februari 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for taking the time to share your feedback.
We’re pleased to hear that you found the process clear, supportive and well organised. Our aim is always to provide a calm and respectful environment where people can receive information and understand their options.
We’re glad that the support provided during the meeting helped you feel comfortable throughout.
We appreciate you sharing your experience of the service.
Blown away
I was unsure of what to expect from my initial meeting but immediately my mediator, David Ross, put me at ease.
He was informative, understanding, kind and knew exactly what approach would work best in my situation. I felt I could trust him and I'm forever thankful for his time.
28 februari 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for your kind feedback.
We’re pleased to hear that you felt at ease during your initial meeting and found the information and support helpful. Our aim is always to provide a calm and informative space where people can better understand their options at what can often be a difficult time.
We appreciate you taking the time to share your experience.
They was really good this is the first…
They was really good this is the first time I use you and I thought I was a good idea
27 februari 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the service helpful and that your first experience with us was a positive one.
We appreciate you taking the time to share your experience.
I was nervous but the mediator put me…
I was nervous but the mediator put me at ease I got things off my chest and felt better felt they listened to me
24 februari 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you felt at ease during the session and that you felt listened to. Creating a space where people can share their concerns openly is an important part of the mediation process.
We appreciate you taking the time to share your experience.
Professional support that made a real difference
I’m very grateful to National Family Mediation for the support and guidance they provided during a very difficult time in my life. They gave me valuable information and helped me understand the mediation process clearly.
25 februari 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for your kind feedback.
We’re pleased to hear that the information and guidance you received were helpful and supportive.
We appreciate you taking the time to share your experience.
I thoroughly felt supported!
I thoroughly felt supported! The representative /mediator was very patient and allowed me to express my concerns whiles navigating with sensitivity, sound advice and made me feel at ease.
19 februari 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for your kind feedback.
We’re so pleased to hear that you felt supported and at ease during your session. Creating a space where people can express their concerns openly, and feel listened to with patience and sensitivity, is very important to us.
Thank you for placing your trust in National Family Mediation. We wish you clarity and steadiness as you move forward.
I spoke with Rachel
I spoke with Rachel, was so helpful and kind. I really felt hopeful after speaking with her. just amazing
19 februari 2026
Omdöme utan inbjudan
Svar från NFM - National Family Mediation
Thank you very much for your kind words.
We’re so pleased to hear that you found your conversation helpful and that you came away feeling more hopeful. That is always our aim — to provide a supportive, constructive space at what can be a very difficult time.
We appreciate you taking the time to share your experience.
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