Nextdaycontacts Omdömen 

75
•
TrustScore 3 av 5

3,0

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Spent extra money than normal here to get my contacts quick. Placed my order before the cutoff time to receive them next day with a decent margin. Also placed the order on a Wednesday because I know t... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

Ordered contacts that were promised next day. Received an email that evening saying my contacts were packaged and waiting to be picked up. After not receiving, I contacted customer support who then to... Se mer

Betygsatt 1 av 5 stjärnor

BUYER BEWARE: THEY DO NOT SHIP AND YOU DO NOT RECEIVE YOUR CONTACTS NEXT DAY. I ORDERED WELL BEFORE THE CUT OFF PERIOD FOR NEXT DAY DELIVERY AND THEY DIDN'T EVEN SHIP THEM THAT DAY OR EVEN THE NEXT DA... Se mer

Betygsatt 5 av 5 stjärnor

Nextdaycontacts saved me when another online retailer failed to notify me --until I had only one pair of lenses left --that my order would be delayed (by 3 weeks!!). Using Nextdaycontacts, I received... Se mer

Företaget har svarat

Företagsinformation

  1. Leverantör av kontaktlinser
  2. också i
  3. Apotekshandel
  4. Ögonklinik

Skrivet av företaget

Contact lenses online next day delivery. Order your contact lenses online with next day contacts and we will ship them to your doorstep next day FREE.


Kontaktuppgifter

3,0

Medel

TrustScore 3 av 5

75 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,0

Alla omdömen

(75)

3 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Steer clear of this company!

Ordered contacts that were promised next day. Received an email that evening saying my contacts were packaged and waiting to be picked up. After not receiving, I contacted customer support who then told me ‘they had emailed me they were on back order’ - I received no such email, and in fact, once I pressed them on how that was possible, I stopped receiving emails from customer support. Absolutely atrocious behavior from this company. Steer clear!

10 december 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This company always goes above and…

This company always goes above and beyond. After a mess up with the courier company - totally not their fault - they arranged to have order sent to me. They are so reliable and i will always use their services. Thank you again

Jules Tiller

11 november 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Excellent Customer Service!

This is a shout out to the rep who helped me, Henry HC. I received the wrong order at first, but it was quickly corrected with another shipment and refund.

Both the first delivery and corrected delivery arrived within two business days with no extra cost (compared to other competitors like 1800 contacts). Overall an A+ experience.

5 november 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

I usually order from Costco but it…

I usually order from Costco but it takes 7-10 days and I was out of contacts due to an RX change so I thought I would give Next day contacts a try. Super business came just as fast and easy as ordering them. It was worth it. I will definitely order again. I was able to snag a coupon which helped with the cost and they have deals if you buy more

4 november 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Not reviewed

Ordered on 28th September and still not arrived. I contacted on 7th October and was told they would refund delivery cost and upgrade delivery. Still no lenses and communication is shocking.
Tried to ring in the open times and the lines are never open.
Scammers.
Avoid!!

16 oktober 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great company

Great company, great service. I received my contact order promptly the next day from ordering. Thank you. Much appreciated!

30 augusti 2021
Omdöme utan inbjudan
Logotyp för Nextdaycontacts

Svar från Nextdaycontacts

Hello!

Thank you so much for leaving your feedback! We are grateful to hear that you had a good experience ordering from NextDayContacts. We are grateful to have you as a part of our community!

Regards,

Taylor

Betygsatt 1 av 5 stjärnor

My contacts have still not arrived from…

My contacts have still not arrived from an order placed 5 days ago… so much for next day contacts

30 augusti 2021
Omdöme utan inbjudan
Logotyp för Nextdaycontacts

Svar från Nextdaycontacts

Hi Jenny -

I am incredibly sorry about your recent experience. We pride ourselves on offering an effective and quick service, and clearly we did not meet our own expectations your recent order.

I'm not able to find your order on the backend of our system so that I can reach out personally, but I'd love to connect and make this right. If you can, please reach out to me at taylor@nextdaycontacts.com so that I can understand the situation further and find a solution that works for you.

I hope to hear from you soon!

Best,

Taylor

Betygsatt 1 av 5 stjärnor

Not Next Day!!!!

Ordered Contacts On Thursday 8/26/2 At 8am. It is now 8/28 and still have not received my contacts. My son is down to his last pair. The mail does not come on Sunday So I'm guessing they will come on Monday? So it's Should be called Next Day Contacts Sometimes?

28 augusti 2021
Omdöme utan inbjudan
Logotyp för Nextdaycontacts

Svar från Nextdaycontacts

Hi John -

I firstly want to apologize for your recent experience with us. We fully understand how this is a large inconvenience and how frustrating it is to plan on your contacts arriving, to then finding they're delayed. While we always aim to ship all products with free overnight shipping, sometimes there are delays with UPS and USPS that are out of our control.

We value you as a customer and absolutely want to make this right. We'd be more than happy to chat further so that we can be sure that this does not happen again and, most importantly, that you continue to be a member of the NextDayContacts community. Please feel free to reach out to me at taylor@nextdaycontacts.com so that we can connect!

Best regards,

Taylor

NextDayContacts

Betygsatt 2 av 5 stjärnor

Great with corresponding via text BUT…

UPDATE: They corrected the problem. Worked hard to get me another pair the next day. Great with corresponding via text BUT ordered on Friday and didn’t get them until after 6 on Monday, The box wasn’t sealed and was ripped open. Surprised they were still in the box.

24 augusti 2021
Omdöme utan inbjudan
Logotyp för Nextdaycontacts

Svar från Nextdaycontacts

Hi Denise,

We truly apologize for any miscommunication or inconvenience. UPS does not deliver next day on the weekends, so orders placed and shipped on Friday are delivered on Monday. We are also very sorry about the damaged product - we pride ourselves on providing superior service and we clearly missed the mark.

We want to make this right. We will be sure to reach out via email so that we can chat further and figure out how we can help you as much as we can!

Best,

Taylor S.

NextDayContacts

Betygsatt 1 av 5 stjärnor

Huge Disappointment

Spent extra money than normal here to get my contacts quick. Placed my order before the cutoff time to receive them next day with a decent margin. Also placed the order on a Wednesday because I know they don’t deliver on weekends. Got an update from UPS saying they’re delayed because NextDay Contacts didn’t get my order to them in time. Disappointing. And their customer service won’t answer me. I’ll stick to the place I ordered from before.

5 augusti 2021
Omdöme utan inbjudan
Logotyp för Nextdaycontacts

Svar från Nextdaycontacts

Hi Laura

I’m Taylor, and I work at NextDayContacts; thank you for taking the time to write this review. I wanted to let you know how sorry we are for your contacts not being delivered on time. We pride ourselves on providing excellent experiences for our customers and we sincerely apologize that this service level was not met when you shopped with us.

We fully understand your frustration and when we spoke with you last week, we fully refunded your order and offered to send lenses to you on your trip. We want to be sure that we make this right for you.

We will be reaching out via email as well to connect, as we truly value your service and we would love for you to continue being a part of the NextDayContacts community.

Best,

Taylor S.

NextDayContacts

Betygsatt 5 av 5 stjärnor

Excellent

Excellent! I live in California, US, contact lenses were shipped out of UK , arrived within a week. Fast shipping and product was in excellent condition. I'd definitely recommend and will order again. Also, the customer service is great, they always replied to my emails on a timely manner.

30 juni 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Super impressed with this company

Super impressed with this company. I used to order from another company but the whole process took too long. This experience was great and took 24 hours. So impressed!

2 mars 2021
Omdöme utan inbjudan
Logotyp för Nextdaycontacts

Svar från Nextdaycontacts

Hey Jules,

We are super happy you had such a positive experience!

Thank You,
Daniel

Betygsatt 3 av 5 stjärnor

Didn’t have my contacts

A bit misleading from my experience but I guess it depends on your prescription.

25 februari 2021
Omdöme utan inbjudan
Logotyp för Nextdaycontacts

Svar från Nextdaycontacts

Hey Eric,

Thank you very much for your honest review. I do apologize for the back stock issues. We do our best to keep as many prescription parameters in stock as possible. It just so happened that our distribution center did not have these available for your prescription strength.

Thank you for understanding and giving us the opportunity to serve you. Hopefully in the future we will have the chance to give you a reason to give us a 5 star review. Feel free to connect with me if there is anything else we can do for you.

Thank You,
Daniel
Daniel@nextdaycontacts.com

Detta är Trustpilot

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