Newton Appliance Services Ltd Omdömen 

51
TrustScore 4.5 av 5

4,7

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Had to use this service twice now. Excellent service. Lindsay was so helpful. James is a great technician, knowledgeable and resolved the issue. Would definitely recommend and use again

Betygsatt 5 av 5 stjärnor

I've used the company on two occasions .. the first time to repair our fan oven and the second time to give an opinion on a repair to the cooker hood. The engineer was very honest and said the repair... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Fantastic service from James, someone who takes pride in his work and gets the job done without any hassle. I called regarding a broken washing machine door, and whilst here, asked if he would have a... Se mer

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Betygsatt 5 av 5 stjärnor

Appointment made quickly and easily. Engineer had to make two visits to my home re washing machine. Both times punctual, polite and informative. Unfortunately needed parts which were not to be a... Se mer

Företagsinformation

  1. Service av vitvaror och hushållsapparater
  2. Reparation

Skrivet av företaget

Scotland's Leading, Local Appliance Services, we guarantee cost effective repairs. You care, we care One off Labour charge No hidden fees Certified professionals Workmanship and parts guaranteed Contactless payment available Service on your schedule Neighbourly company


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

51 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

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4,7

Alla omdömen

(51)

0 omdömen under de senaste 12 månaderna

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Betygsatt 5 av 5 stjärnor

Great Service

Great service, two appliances (Stoves oven Zanussi fridge freezer) repaired quickly and efficiently and James was able to give advice on maintenance and replacement options. Good communication by SMS on visit date/time. I would absolutely recommend Newton Appliance Services.

4 maj 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor service

Had an engineer come out found the problem Then give a price for part Paid that and 4 weeks later nothing Cant get through on phone no communications at all

23 mars 2022
Omdöme utan inbjudan
Logotyp för Newton Appliance Services Ltd

Svar från Newton Appliance Services Ltd

Hello Edwin Willis, I have been trying to contact relating to your query. The required part is on back order with no confirmed date. We have offered a full refund but still yet to hear how you wish to proceed. I would be grateful if you could contact us so we are able to deal with your complaint. regards Lindsay

Betygsatt 5 av 5 stjärnor

Excellent service - oven repair

Excellent service provided. One call to Newton Appliance Services, engineer out the next day. Oven element and fan motor replaced at this time by a friendly engineer with excellent customer service. Would definitely recommend this company!

15 februari 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Newton appliance services fantastic…

Newton appliance services fantastic arrived at our house on specified time 👍, the engineer who carried out the repair was very knowledgeable & friendly left us with big smiles on our faces after successfully repairing our tumble dryer, would have no price bs recommending this company to anyone 10 / 10 as far as I am concerned 👍👍👍

10 februari 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Finally a decent repair company

From start to finish Newton took care of me, the office staff were so friendly. Text sent evening before to let me know when the engineer will be attending. Engineer diagnosed and explained, advised part is required. set my expectations, and they were back out to repair.

Now I have a working oven! and zero excuses for burning the dinner!!

3 februari 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I would NOT recommend this company!

Had someone come out on the Tuesday to look at our dishwasher, said they were the actual owner of the company. They assessed that it was the latch on the door but that they'd have to order it. That same day I got a call from someone at NAS to take the payment for the £60 call-out fee and the part (£48) which I paid, £108 in total. I called again on the Friday to be told they hadn't sourced the part yet (typing Zanussi dishwasher door latch into google brings up a number of next day delivery options). I'm now on the following Wednesday, have called for 2 days, emailed, sent messages on FB. Not a peep.

2 februari 2022
Omdöme utan inbjudan
Logotyp för Newton Appliance Services Ltd

Svar från Newton Appliance Services Ltd

Hello David, I am sorry for you poor experience and I know we have communicated via email. At time of visit the engineer did inform you parts can take 3-5 working days to arrive. However an appointment was arranged for you today and the repair is now complete. Total days for from visit to repair is 5 working days. I do hope you are now happy with the repair, and I wish you and family to stay safe during these uncertain times. Lindsay

Betygsatt 5 av 5 stjärnor

had an issue twice with our dishwasher…

had an issue twice with our dishwasher and James both times came out and fixed the problem straight away, only problem is now we have similar problem and we cant get hold of him

7 december 2021
Omdöme utan inbjudan
Logotyp för Newton Appliance Services Ltd

Svar från Newton Appliance Services Ltd

hello I am sorry you have faulty appliance. please if you have difficulties reaching us via telephone please email us on info@newtonapplianceservice.com. we have increased our office staff and I do hope this helps response time. regards Lindsay

Betygsatt 1 av 5 stjärnor

DANGER DANGER DANGER !!!!!!!

DANGER DANGER DANGER !!!!!!!
AVOID THIS PLACE AS I WAS LEFT WITH NO MACHINE FOR 8 WEEKS FOR A DOOR MECHANISM WIRE!!!...I WAS SHOUTED AT DOWN THE PHONE BY A "MANAGING DIRECTOR" ...I HAVE A 6RY OLD SON WITH BOWEL CONDITIONS AND DEFICATES ALL DAY....AND I TOLD THEM THIS...VERY NICE ATTITUDE IF YOU KEEP ON "THERE" GOOD SIDE....8 WEEKS OF HASSLE AND STRESS...WAS TOLD THAT NO ONE WOULD BE OUT AS I WAS AGRESSIVE????....NO...I WOULDNT LET YOU TALK ME DOWN "MANAGING DIRECTOR"....PHONED EBAC THE COMPANY WHO SUPPLIED THE MACHINE...NEW ONE OUT IN 7 DAYS......NOT HARD AT ALL...DISGUSTING ATTITUDE TO PEOPLE IN NEED OF THE SERVICE THAT YOUR COMPANY SAYS IT DELIVERS.....HONESTLY FOLKS NEVER CAME ACROSS A WORSE SET UP............BUT ITS NOT THERE FAULT OR PROBLEM 👍

24 november 2021
Omdöme utan inbjudan
Logotyp för Newton Appliance Services Ltd

Svar från Newton Appliance Services Ltd

Hello chris, this was a very long winded complaint from yourself, but I fear your anger is aimed at ourselves and not the manufacturer due to delay of your parts. following my intervention I believe an exchange was provided as a gesture of goodwill and I do hope now you are happy with your replacement, and yourself and your family are safe during these difficult times.

Betygsatt 1 av 5 stjärnor

Poor communication and broken promises

Newton dealt with a fault I had on a brand new Dishwasher bought via B&Q. The initial visit went well enough however the engineer had to submit a report on his findings as he couldn't fix the fault. I waited a week and chased Newton for an update on the fault and for the next steps, was told a manager would call me back. Call back didn't happen so I called again and got the same promise and same result, no call back. It wasn't resolved until I called B&Q and they got involved. I wouldn't chose this company to carry out work.

12 november 2021
Omdöme utan inbjudan
Logotyp för Newton Appliance Services Ltd

Svar från Newton Appliance Services Ltd

Hello I am sorry you have had a bad experience and please rest assured we do take this very seriously. May I take some details from you so I can look into this for you? If you could send an email to info@newtonapplianceservices.com regards Lindsay

Betygsatt 1 av 5 stjärnor

Beware of this company

Had a problem with the start button on my Neff Combination Microwave oven. The engineer arrived and thought the problem may not even need fixed as it was intermittent and would mainly work when the button was pressed gently at the top. Of course, by this time the company has already earned its £84 call-out charge for a 10 minute visit.
I asked for a quote for the parts to fix it and they came back a few days later with a quote of £321.69 on top of the £84 already paid. I priced the parts direct with Neff to find that they had marked the parts cost up to the tune of £102.
I then decided to ask a friend to give me his opinion. He opened the oven up and did a temporary fix which can be permanently fixed by me purchasing a button set at £26.

25 oktober 2021
Omdöme utan inbjudan
Logotyp för Newton Appliance Services Ltd

Svar från Newton Appliance Services Ltd

Hello Derek, I am disappointed with your review. The call out charge was a fixed price via National Appliance Care, so yes we have to charge you £84 call out. Regarding the parts we provided you a full break down, all parts are charged as low as possible plus VAT is added. Which you questioned and the Managing Director fully explained. I am pleased you have a temporary fix to your appliance however as a qualified engineer would have repaired the appliance then this may not have been a temporary fix. Regards Lindsay

Betygsatt 5 av 5 stjärnor

Fantastic, Professional Service

James is extremely knowledgeable and very personable. His prices are fair and have used his services on a number of occasions. I would highly recommend him to anyone who has any issues with any appliances.

8 september 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

5 stars and more!

I cannot rate this company high enough. We have used them several time and have always received an excellent service, James is professional, efficient and very reasonable. I had an issue with a part for a dishwasher not arriving (from the manufacturer), but Hayley & Lindsay kept in touch with me so that they could diary an appointment as soon as I had received the part and James cam out the next morning. Would not hesitate to recommend them % stars all the way!

18 maj 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Highly recommend!

We have used this company on a number of occasions and always have been really pleased with the service we have received. We recently got a new integrated dishwasher fitted and the old one removed. Friendly, helpful and very reasonably priced. We wouldn’t go anywhere else!

19 mars 2021
Omdöme utan inbjudan

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