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My issue was successfully resolved and I was happy with the prompt support I received.

I have a few different software installed, My PC, Hard drive and USB. all works great. This particular issue was had a glitch with the USB. Had to unistall software, reformat USB, in reinstalling the USB Secure would no accept my registration key because it was in use. contacted support and within hours it was resolved. Excellent software and customer support

The files were successfully recovered, thanks to the professional assistance of Michelle Rossevelt.
Michelle Roosevelt has been incredibly and extremely helpful and patient with all my issues. It was an excellent experience to be assisted by such an outstanding service professional.

This product has consistently been a top notch product (FL7) for folder security in the Windows environment. At a very reasonable cost point, and excellant service I would HIGHLY reccomend it!

I have been using the products for over a decade. Always works and customer service has always been excellent and prompt. Keep up the good work

Very friendly support. complaints getting resolved in no time with proper explanation.

My interaction with Michelle R. was amazing! She was professional and, overall, very helpful!

I could not have asked for a better outcome and/or experience.

I had a problem with subscribing to the software
The agent sorted it out quickly and very professionally

I have been using Folder Lock for quite some time already, and I am extremely satisfied with the product. For my needs, it is the best product on the market. A few years ago, I switched to a new computer, and Michelle Rossevelt was very helpful in assisting me in the transfer of Folder Lock to the new PC. Recently I ran into an issue when closing the program. It was not serious, just a nuisance only. When I asked for assistance, Michelle Rossevelt was there again! After a few tweaks, we found a way to close the program normally again. Again, Folder Lock is an excellent program, backed by a dedicated team.

Easy to reset the password. Thank u!

Michelle Roosevelt has been incredibly helpful and patient with all my inquiries. It was an excellent experience to be assisted by such an outstanding service professional.

I had locked myself out of my Calculator# App.
Michelle was really helpful and prompt.
I’m very grateful for her assistance 🤩

I've been a loyal user of Folder Lock for many years and couldn't be more satisfied with both the product and the exceptional customer service. Whenever I needed to transfer the software to a new computer, I consistently received the activation code within a day—always prompt and reliable. I’d like to extend my heartfelt thanks to Michelle Rossevelt, who has supported me over the years with unwavering professionalism and care. Folder Lock is a fantastic product backed by an outstanding team.

Fantastic customer support, always a pleasure dealing with you guys

I have been using Folder Lock for a few years and couldn’t be happier with it! It’s one of those rare pieces of software that just works perfectly and gives total peace of mind. The interface is clean and easy to understand, yet it offers incredibly powerful features for securing files, folders, and even entire drives.
What really impressed me is how quick and seamless it is; you can lock or encrypt sensitive data in seconds, and it stays absolutely safe. I also love the extra tools like secure backup and password wallets, which make it so much more than just a file locker.
I’ve tried other security programs, but none of them come close to the reliability and versatility of Folder Lock. It delivers exactly what it promises and goes above and beyond.
Recently I had to migrate Folder Lock to a new PC but had lost the Authorisation Code. I contacted Customer Support and within one working day I had been sent a new code and was up and running.
If I could give more than 5 stars I would. Highly recommended to anyone who values privacy and wants bulletproof protection for their data.

I am enjoying privacy and security Folder Lock provides me. Since I purchased Folder Lock in March 2018, I have had problems with my computer multiple times and had to reinstall windows, each time requiring reinstalling the Folder Lock program. But each time the BMT Micro representative (Michelle Rossevelt) was so responsive and attentive to my problems that my problems were immediately solved with the newly provided serials and keys. She is the asset the BMT should be proud to have.

My computer crashed and I had an issue with the program taking my validation to keep the program running with Michelle’s help everything is back to normal. The emails back-and-forth were quick and helpful. Appreciate the help.

Needed to transfer Folder Lock ownership from an expiring Windows 10 computer to a newer Windows 11 computer. I tried the online help, but also asked Ms. Michelle Rossevelt of NewSoftwares staff who's helped me a couple times before in the last 3 years in this type of transaction on other computers. And she came through again. I appreciate her quick response that resolved the issue quickly.

I have been using Folderlock for years. It hides folders you don't want people seeing and secures your confidential files completely. You can't even tell the program is on your computer unless you activate it with a keystroke combination only you know. Highly recommended
I recently got a new laptop and wanted to install Folderlock with the.serial from the now discarded device. Folderlock's support staff helped me do this with friendly efficient and prompt service that addressed my needs. Very impressed with this company