The cards came out great. I ordered a set of regular season cards with a matte finish and those were on point. Then, sticking with tradition, ordered my sons All Star cards with a glossy finish. Those... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My experience was great other than the fact that I had to send in the artwork by email because your team didn't receive it through the portal. The problem persisted when I sent in revised artwork, aga... Se mer
This great Canadian company did an amazing job printing our Team's hockey cards. They were very helpful in answering any questions I had and their recommendation on the card specs (16pt C2S, Gloss La... Se mer
Företaget har svarat
I was very impressed with the quality and speed of service, especially during this busy election period. Having a printing service available in Ottawa was a huge help, since all the providers in Gatin... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
As a premier online packaging and printing company, we offer the largest selection of products, expert customer service, and outstanding quality all backed by our satisfaction guarantee. We may provide printing, but we do so much more than that. One of our goals is to make your life easier and help you to be more effective and efficient as you do business. In order to do this, we have expanded our services beyond printing. The services we offer presently include: Commercial Printing, Graphic Design, Direct Mailing and Variable Data Printing, Special Fulfillment Requests and Multiple Shipments, Packaging and Labels and we are indeed, environmentally friendly.
Rest Assured!
Free artwork inspection with every order
Every order is manually inspected by a pre-press technician and will let you know if any corrections need to be made before printing. Choose from a digital or a hard copy proof before you print!. Your approval is always required before printing.
Kontaktuppgifter
25-2450 Lancaster Road, K1B 5N3, Ottawa, Kanada
- 18776391286
- marketing@newprint.ca
- newprint.ca
4,8
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I should have read google reviews…
I should have read google reviews before trusting them with my order.
I communicated the urgency for reliability and my timeline several times over the phone, and by email that I needed my project printed and shipped by a certain date. They said no problem, have it in by Monday, we'll get you the proof to get approved, and it'll be printed and shipped within 5 business days. This worked great for me - but I emailed today only to discover that they haven't even started the process. The owner got defensive with a really unprofessional tone and shed all responsibility and offered me to pay a $450 print fee to have it fast tracked to meet my deadline... This hurt my project - I'm under a very tight deadline. Very disappointed with Newprint. Open to them making it right.
*UPDATE - They did not compromise and still requested I pay a $500 fee for next day printing options, stating that they're a busy company. This exploitation seems to be a common theme in their google reviews.
They are relentless with shifting accountability in anyway they can.
Beware of exploitive business practices.
** 2nd update
I've been contacted by one of their founders, in summary they're blaming me for not uploading the right file (which I didn't do and remedied quickly the next day), while ignoring every other element of what's happened here. A very unprofessional 'frame-game' approach to evade accountability.
26 april 2026
Omdöme utan inbjudan
Svar från Newprint
Hi Aaron, thank you for sharing your feedback. We genuinely regret that we weren't able to meet your timeline for your project.
Our team spent a significant amount of time including over the weekend, providing samples and technical guidance to ensure your 60 unique card designs would print perfectly. In custom printing, the '5-business-day' clock begins once a print-ready PDF is approved. Because the initial files were in a format we couldn't process and required several rounds of adjustments to fix bleed and margin issues, we weren't able to move into production as quickly as we all hoped.
The rush fee offered was not intended to be a burden, but was the only internal way to bypass our current production queue to meet your specific deadline once the files were finally ready.
We apologize if our tone felt defensive; our priority was simply to be transparent about the technical reality of the project. We’d still love to help you get these cards right for your campaign if you’re open to it. Please feel free to reach out to us directly.
*UPDATE - Hi Aaron, thank you for the update. To provide clarity on the timeline:
The Goal: We requested print-ready PDFs by Monday morning to guarantee a standard 5-day turnaround for a May 4th delivery.
The Reality: We did not receive a usable PDF until Tuesday Evening after working hours.
The Support: Prior to any order being placed or a deposit made, our team provided hours of free technical consultation, weekend phone support, and custom samples to help you succeed.
We cannot 'compromise' by bumping our existing, paid clients to prioritize an unpaid project that missed the technical deadline for a standard turnaround. The rush fee is a standard industry requirement to cover the additional labor and machine time needed to bypass a production queue.
We wish you the best of luck with your campaign.
As always a quick phone call…
As always a quick phone call preparation of the documents we need and this company turns out our order within the time frame.
They are awesome
27 april 2026
Svar från Newprint
Yazz Van Maurik,
We're happy to hear that our team could efficiently prepare your documents and fulfill your order within the expected timeframe. Thank you for your awesome feedback!
Great Communication and service
Great Communication and service! They were fast at responding to questions, and they helped with organizing our order.
27 april 2026
Svar från Newprint
Jon,
We're happy to hear that you had a positive experience! It's great to know our communication and service met your needs, especially with organizing your order. Thank you for your feedback.
Speed, Quality, AND Affordable - The Trifecta!
Incredible service - speedy, affordable, and willing to work until everything's right! Extremely pleased with the communication speed and helpfulness and will be coming back for most of our printing needs.
27 april 2026
Svar från Newprint
Becky,
We're happy to hear that you had such a positive experience! It's great to know our speed, pricing, and dedication to getting things right resonated with you. We appreciate your kind words about our communication and look forward to assisting you with your future printing projects.
Great service and very helpful
23 april 2026
Svar från Newprint
Tina,
We're glad you found our service helpful. We appreciate your positive feedback and are grateful for your order.
Excellent turn-around time.
16 april 2026
Svar från Newprint
Sally,
We're so happy to hear about your positive experience, Thank you for your kind words!
Svar från Newprint
Faisal,
We are happy to hear that you received your order quickly. Thank you for your positive feedback; we appreciate it.
Numbering issue
The online program was okay and for the most part easy to maneuver ... but I could not find an area to report the start point for numbering
22 april 2026
Svar från Newprint
We appreciate your feedback and are glad the program was easy to use. We'll investigate the numbering start point issue you encountered to improve our program.
They were great to work with given our…
They were great to work with given our time crunch, we got what we asked for in the timelessness we needed it.
21 april 2026
Svar från Newprint
Ron,
We're happy to hear that we could meet your needs within your timeframe. Thank you for your positive feedback; we appreciate your business very much!
Amazing service.
20 april 2026
Svar från Newprint
Deborah,
We're so happy to hear about your positive experience, Thank you for your kind words!
Svar från Newprint
Sarah,
We're happy to hear that our product is easy to use, has a strong magnet, and is offered at a good price. Thank you for your positive feedback!
Svar från Newprint
Jason,
We're happy to hear that you had a great experience with our customer service and appreciated our short lead times. Thank you for your feedback.
Excellent experience from start to…
Excellent experience from start to finish. Incredible service and product. Wouldn’t hesitate to order again or recommend their services
17 april 2026
Svar från Newprint
Melissa,
We're happy to hear that you had such a wonderful experience! It's great to know that you were impressed with our service and product. Thank you for your recommendation; we appreciate it!
Good service, great prices, fast production and shipping
Newprint was a great company to deal with. I was able to speak to an actual person to have questions answered and they were very helpful suggesting the right product for my needs and budget. I did have an issue at first with the colour of my label proof, but was able to quickly have that corrected. Great price, and fast production and shipping. The final product came exactly as expected and I am very happy with the result.
17 april 2026
Svar från Newprint
Arlene,
We appreciate you sharing your experience. We're glad you found our team helpful in choosing the right product. We're also happy we could quickly correct the label proof and that you're pleased with the final product's quality and speed of production.
They did everything they said they…
They did everything they said they would at the price quoted.
17 april 2026
Svar från Newprint
Bob,
We're happy to hear that we met your expectations with our services and pricing. Thank you for sharing your positive experience with us!
Fast and quality service
I ordered bookmarks for my book promo, and my order was completed fast and with no difficulties.
31 mars 2026
Recommended Vendor
very nice product, good communications, reasonable price, recommended online vendor.
31 mars 2026
A Truly Professional Printing Experience
I had a wonderful experience working with this print shop on my second book. From start to finish, their team was incredibly helpful, responsive, and truly client-oriented. They took the time to understand my needs and ensured everything was handled with care and professionalism.
The quality of the final print exceeded my expectations — the attention to detail and overall finish were exceptional. It’s clear they take great pride in their work.
I highly recommend their services to anyone looking for reliable, high-quality printing and outstanding customer support.
30 mars 2026
Francine was very helpful and able to…
Francine was very helpful and able to help with our rushing order. Would highly recommend and will be back.
25 mars 2026
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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