I'm very happy to rate these guys with 5 Stars. I've made many recent purchases and each time Newlife offer excellent value products, exactly as described, well packed and with a prompt courier ser... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Saddened that I have purchased regularly to support the charity, but of late, sending out damaged stock and things they have posted as £0 no explanation given. One minute these items were called bac... Se mer
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Ordered an Audio Mixer so we could do karaoke at home, was expecting something that might need cleaning and sterilising as was sold as good but used, but it came absolutely pristine and brand new, and... Se mer
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I just love how I can't always get to Cannock, the deals are amazing can come to me and are worth waiting for. I have never had a problem or an issue with my orders, the quality surpasses the price a... Se mer
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Företagsinformation
Skrivet av företaget
Newlife offers a wide range of brand-new clothing, accessories, and home goods, all donated by well-known brands. 100% of the profits go directly towards helping children with disabilities in the UK access specialist equipment and services. Every purchase makes a real difference, providing a meaningful way to shop while supporting a vital cause.
Kontaktuppgifter
Hemlock Way, WS11 7GF, Cannock, Storbritannien
- 01543 462777
- info@newlifecharity.co.uk
- newlifeonline.co.uk
4,3
Utmärkt
105 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 63 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Newlife The Charity for Disabled Children
Thank you for bringing this to our attention. We’re really sorry to hear that not all of your order was received. Please contact our customer services team at onlineshop@newlifecharity.co.uk
with your order details so we can look into this and resolve it as quickly as possible.
— Newlife the Charity for Disabled Children
Bad and undelivered orders
Saddened that I have purchased regularly to support the charity, but of late, sending out damaged stock and things they have posted as £0 no explanation given. One minute these items were called back, then they were £0, then they were £19. Absolute joke. I have shared this site with many who have experienced non delivery and bad stock. Anyhow I'm now out as all my emails have fallen on deaf ears.
Buy at your own risk, there is no guarantee.
23 november 2025
Omdöme utan inbjudan
Svar från Newlife The Charity for Disabled Children
We’re genuinely sorry to read this and understand how upsetting and frustrating your experience has been, especially as you’ve supported us regularly. This is certainly not the standard we aim to provide, and we apologise for the issues you’ve described, including damaged items, pricing confusion and the lack of response to your emails.
We take this feedback very seriously and would really like the opportunity to look into what’s happened and put things right. Please contact us again at onlineshop@newlifecharity.co.uk
including your order details, so we can investigate fully and respond properly.
— Newlife the Charity for Disabled Children
A first class experience.
I'm very happy to rate these guys with 5 Stars.
I've made many recent purchases and each time Newlife offer excellent value products, exactly as described, well packed and with a prompt courier service on top. Also based on my experience, they are great at replying to communications in a timely manner.
Remember too, that Newlife support disabled children, so a very worthy cause. Thank you.
28 oktober 2025
Svar från Newlife The Charity for Disabled Children
Thank you so much for your brilliant 5-star review and continued support! We’re thrilled to hear you’ve consistently received great value, well-packed products and prompt delivery, and we appreciate your kind words about our communication.
Your support helps us continue our work with disabled children - thank you for shopping with us!
— Newlife the Charity for Disabled Children
All went well
Arrived in good time, well packed, excellent value and happy with the free delivery option. Good to shop and at the same time benefit a Charity.
28 oktober 2025
Svar från Newlife The Charity for Disabled Children
Thank you so much for your lovely review! We’re delighted your order arrived on time, was well packed, and offered great value and it’s wonderful to hear you enjoyed the free delivery option too.
We really appreciate your support, especially as every purchase helps to benefit our charity. Thank you for choosing to shop with us!
— Newlife the Charity for Disabled Children
Very informative about my delivery.
Very informative about my delivery.
Excellent & prompt.
I would definitely recommend to family &friends.
27 oktober 2025
Svar från Newlife The Charity for Disabled Children
Thank you for your wonderful review! We’re so pleased to hear you found our delivery updates helpful and that everything arrived promptly. It’s great to know you’d recommend us to your family and friends - that means a lot to us.
— Newlife the Charity for Disabled Children
Svar från Newlife The Charity for Disabled Children
Thank you so much for your lovely review! We’re delighted to hear your order arrived quickly and that you’re pleased with the product and price. We really appreciate you taking the time to share your feedback.
— Newlife the Charity for Disabled Children
Disappointed- item not received
Emailed the contact us due to missing item. No response. Deeply disappointed. Will not be using this site again.
14 oktober 2025
The dressing gowns were such a bargain…
The dressing gowns were such a bargain and branded too,will definitely be ordering again.
13 oktober 2025
Ohhh I don't like saying this as when…
Ohhh I don't like saying this as when you go through other channels within Newlife and get someone to actually talk to, problems are quickly rectified, its been fine. Ive been on hold so often and no.1 in the queue every time to 'the online team'. 55 minutes was the longest before I had to stop the call. I dont believe there is an online phone dept. Ive had many good and great experiences with Newlife but this one ended with me sending pictures of the parcel which was 1/4 the way up in 'Fragile Tape' and still had rips in it. Nothing was in even the lightest of protective bags with every item squashed into the Yellow River Island bag, one item having scuff marks from a dirty ground also hanging slightly out one of the rips. I was refunded within 2 days as a paypal email informed me. Nothing at all from the company. No email no acknowledgement. In the few years i have shopped knowing benefits are reaching children and myself, i am keen to hope this is a one-off. Although my issue with an 'online team' still stands
13 oktober 2025
Easy to purchase bargains
Easy to purchase online and some great bargains to be had whilst purchases raise money fir a worthy cause.
10 oktober 2025
Customer service shocking
I had to return some items and the returns process is very unclear I have had no confirmation on return and no refund hopefully this will come I have also emailed the company and received nothing ?? Not very happy with this service at all .
24 september 2025
Great products great prices and a…
Great products great prices and a worthy charity love buying
30 september 2025
All that l have reviewed, l am really pleased
On a number of occasions you have been messaged plus phone calls that say two in the eye then one then saying we are unable to take call leave phone number. But still nothing being done. I had a broken item plus on different orders l have not received items if not in stock you replaced the money. I have items that you need to look into and send me. Also on my last order. You never sent or replaced money for a filtering jug. Time is getting longer and l don’t want to not be left out on these on my items. My friend did one for me about a month ago. Were she said they owed us two camera l ordered 3. Plus one pot of baking sheets. You sent two baking sheets one camera. Please please. Reply to this ASAP
28 augusti 2025
BDF Newlife experience
Staff are very friendly and happy to help. Plenty of variety in each of the BDF shops.
28 augusti 2025
Great
Great ! The skin care I ordered came really quickly . The quality was great and the price Was unbeatable . All the items for the price of one on the high street !will definitely shop with you again !! Thank you.
28 augusti 2025
Svar från Newlife The Charity for Disabled Children
We’re delighted you’re happy with your Stanley Cup and the speedy delivery. Enjoy your purchase!
— Newlife the Charity for Disabled Children
I love going to Newlife and ordering on line…
I love going to Newlife and ordering on line , I have only been to the Cannock stores staff are lovely.
25 juli 2025
Svar från Newlife The Charity for Disabled Children
We’re so pleased you enjoy shopping with us both online and in Cannock, and we’ll be sure to share your lovely feedback with our team. We look forward to welcoming you back again soon!
— Newlife the Charity for Disabled Children
Great items at a bargain price
25 juli 2025
Svar från Newlife The Charity for Disabled Children
Thanks so much! We’re glad you loved the bargains – every purchase helps support children with disabilities.
— Newlife the Charity for Disabled Children
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