New Home Solutions Omdömen 199

We have found this service as invaluable really as have not needed to once chase or complain, have always been informed of delays and with the weekly updates has really been a very good experience.

Friendly
Professional
Efficient

The initial sales process with New Home Solutions was positive. Everything after offer acceptance fell well below expectation.

Sales progression was poorly managed

- I had to chase for updates throughout
- Communication was delayed, often not until late afternoon
- Information was inconsistent and changed without explanation
- Three agreed exchange and completion dates were missed

When these dates were missed, there was no proactive call or update. I had to follow up myself to understand what had happened.

Advice that made things worse

I was advised to reduce my sale price to speed up the transaction.

I agreed on the basis it would accelerate exchange and completion.

What followed:

- The buyer’s mortgage needed to be amended
- This added roughly two weeks to the timeline

Result:

- Lower sale price
- Longer process

This should have been anticipated before advising a price reduction.

Lack of ownership

- Emails were often forwarded as “FYI” with no commentary or action
- I had to prompt basic tasks such as chasing solicitors and progressing the survey
- The process felt unmanaged, with the buyer dictating pace

I escalated this to management and requested a change of sales progressor. There was a short improvement, but no lasting change.

When I raised further complaints, these were not addressed by management.

Impact

- Significant delays beyond the original six-week expectation
- Considerable personal time required to manage the process
- Ongoing uncertainty caused by repeatedly changing dates

For comparison, the sales progressor on my onward purchase was proactive and drove the transaction forward. That contrast highlights what was missing here.

Overall

A disappointing experience. The lack of control, missed deadlines, and poor communication meant I had to manage much of the process myself.

I am now escalating this matter to The Property Ombudsman.

I would not use New Home Solutions again based on this experience.

Excellent service, Vanessa has been so helpful, reassuring and very honest with us. Would definitely recommend them.

We’ve had a really positive experience throughout our house sale, and a big part of that is down to Helen Dyson.

Helen has been an absolute asset to the process from start to finish. She’s been proactive with updates, consistently chasing all parties to keep things moving, and stepping in to help navigate and negotiate when needed. In what can be a stressful and uncertain process, she’s been a calm, reliable point of contact throughout.

Her communication has been clear and timely, and it’s obvious she genuinely cares about progressing things and getting the best outcome for everyone involved.

We’re really grateful for all of her support and wouldn’t hesitate to recommend her.

We have recently sold our house with New home solutions, and can honestly say we have received outstanding costumer service with the whole team but especially Karly who has been so friendly and informative throughout the whole process updating my self and my partner daily! Our house sold within days of been listed with new home solutions and we couldn’t be any more great full with all the help we received from Karly explaining everything so simply making the whole process so much less stressful.

Karly you have been amazing and truly are a credit to the company I really hope you get the recognition you deserve.

New home solutions 10/10 from us!!

I used New Home Solutions as part of an assisted move in conjunction with Bloor Homes. My property was listed with them as well as two local estate agents, yet they were the only ones who generated consistent viewings and ultimately secured a sale.

Although the buyer’s solicitors proved to be quite challenging, this was completely outside of their control. Throughout the process, Helen Dyson was incredibly proactive and persistent in following things up, helping to keep everything moving and ensuring we successfully reached completion.

Everyone I have spoken to have been absolutely brilliant. Really friendly team who are so kind and helpful. Thank you for all of your help. It is greatly appreciated.

What a pleasant experience from the start. We've dealt with Karly Bibby and if everyone at New Home Solutions is as committed and responsive then it can only be a bonus. Karly kept us updated throughout the process of offerings and gave expert support and advice. It's been a real pleasure working with her.

Georgie at new home solutions was absolutely brilliant, we can’t thank her enough, always went above and beyond, nothing was a problem to her, kept us well informed every step of the way.
Georgie made everything easy and calm when things got stressful she was always there to help.
And everyone who I ever dealt with at new home solutions was so kind and helpful, highly recommend using new home solutions.

We purchased our property via New Home Solutions and dealt with Helen Dyson!

Helen made the whole process a simple one and was very helpful throughout. No call ever felt too much hassle for her and she was always very happy to help.

It turned out to be a smooth process overall.

Thanks again, Helen.

Very pleased with the service I experienced. Helen was extremely helpful and professional.

Very prompt, and efficient service in buying my first home through persimmon homes, Tina was very pleasant to deal with, thankyou for a smooth transaction 😁

Recently bought our first house through new home soloutions and have had no issues at all. Very helpful.

New Home Solutions were very efficient and kept us informed of every stage of our moving progress. Georgia a member of the team who looked after us had a very pleasant and friendly telephone manner and answered all our queries and put us at ease.
Overall we would definitely recommend New Home Solutions to those looking to move and looking for an efficient and nonstressful experience.

All great so far!
Karly and everyone else has been lovely

Just wanted to share a huge thank you to Karly Bibby who has been absolutely amazing throughout our first home purchase.

From the moment we put in our offer, she has gone above and beyond to support us. She worked tirelessly over the weekend between myself, my partner, and the vendor to make sure all of our questions were answered quickly and clearly, which really helped put our minds at ease during what is a very stressful process.

When a second offer came in on the property and caused us to panic a little, she kept us fully updated at every single opportunity and reassured us throughout.

Even though she was due to finish on a Sunday evening, she still took the time to personally call us and let us know the fantastic news that our offer had been accepted, something we will never forget. It completely made our day and immediately took away all the stress we were feeling.

She has continued to be brilliant at keeping us updated on the next steps, and we genuinely couldn’t have asked for anyone better to guide us through buying our first home.

Thank you so much again, your support has meant everything to us.

Karly was really wonderful. She really listened how we wanted our dream home, guided us patiently through the process, and made us feel comfortable while we waited. You could tell she was genuinely happy for us, which made the whole experience even more special.

Avoid New Home Solutions like the plague. If you have the misfortune of buying a house through them, good luck. Below are just a few of the issues we encountered during the process of buying our first home.

(1) We opted for the most detailed survey due to the age of the property. The survey highlighted several issues, most of which we expected with an older house and were happy to deal with ourselves. However, two major problems were identified: the house required a full rewire and the roof needed to be completely replaced.

The surveyors advised us to go back to the estate agents and sellers to discuss either a contribution towards the work or a renegotiation of the purchase price. We chose not to request a contribution for the rewiring as we didn’t want to risk losing the house, but we did want to discuss the roof. As the sellers were a construction company (Lagan Homes), we felt they might be able to help in some capacity, even if not financially.

However, when we raised this with New Home Solutions, we were essentially told to ignore the survey and were pressured not to request any contribution at all. We were warned that the sellers would most likely pull out if we raised the issue.

(2) Following the survey, we arranged for a roofer to carry out a second inspection, hoping the issues might not be as serious as first reported. A date and time were agreed for access to the property. However, 10 minutes after the inspection was due to begin, New Home Solutions informed us that they could not locate the keys to the property. The inspection could not go ahead and we lost the £150 survey fee, with no reimbursement or apology.

(3) Eventually we were offered a £2,000 contribution towards the roof (quotes we obtained were just under £10,000). However, this offer came with another deadline, and accepting it would likely have required us to update our mortgage application, which risked missing that deadline. We therefore declined the offer. At this stage we were concerned about losing the house altogether. We had also just found out we were expecting our first baby and wanted the process with New Home Solutions and Lagan Homes to be concluded as quickly as possible.

(4) On our first day in the house we spent four hours clearing rubbish left by the previous occupants. There was rubbish outside the front of the property, the shed was full of chemical waste (multiple tins of paint and varnish), and the bins at the back were overflowing onto the neighbour’s property. Much of what we removed included medical waste, used nappies, and mouldy food. There were also items such as hi-vis jackets, lanyards, and building materials, which suggested the bins may have continued to be used after the previous occupants had moved out.

When we contacted New Home Solutions to ask why the property had been left in this condition, we were initially told that arrangements had been made for the waste to be removed. Nobody ever contacted us or showed up at the property to remove the waste and we were later informed that it was not their responsibility and were directed to take the matter up with the sellers (Lagan Homes).

We’re simply relieved that we will never have to deal with New Home Solutions again and would strongly encourage others to think carefully before using them.

Asked questions and never got any replies.
Property was left VERY dirty despite charging the previous owner a fee to ensure it was left in a presentable condition.