Be cautious when excepting payday advances ive learned the hard way its a recurring problem and very similar to a baited bear trap, and on top of that I accepted a payday advance on 4-17 after dealing... Se mer
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Det här tycker kunderna
Fast response. Live human, understandable, knowledgeable & courteous agent. People who find themselves unexpectedly in a rough spot need companies like Net Pay Advance Inc. they are there to help…... Se mer
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This company has been awesome in terms of their response to my loan requests, and their personal interaction when speaking with their representatives. While no one wants to have to ask for a short t... Se mer
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I recommend Net Pay Advance for your payday needs. This company cares about customer satisfaction. Noah was the online representative that assisted me with my installment loan. He was very patient... Se mer
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Företagsinformation
Om Net Pay Advance Inc.
Skrivet av företaget
Apply online for a short-term payday loan right from your smart phone! Online application takes less than 5 minutes and approved applicants receive their funds the next business day. Net Pay Advance is a direct lender in California, Kansas, Missouri, Texas, Tennessee and Utah.
Valued Net Pay Advance Customers,
It is our mission at Net Pay Advance, Inc to provide consumers access to quick and secure funds for emergency purposes, and we will continue to uphold that mission.
Customers can rest assured that you will still have access to short term financing and receive the same level of customer support you've come to expect from us. As always, you will be able to manage your loan, from application to repayment, 24/7, online at www.netpayadvance.com.
Furthermore, you can take these steps to ensure there are no disruptions to your online funding:
- Log into your account using the link below to confirm your bank account information is correct.
- Add a debit card to your account so you can re-apply the same day as repayment, and be eligible for instant funding.
- Update contact information for updates on your loan
- Click the link below to utilize our online self-help tool as a guide for our most frequently asked questions
Account Login
FAQs
- Net Pay Advance, Inc. Team
We Handle It.
Skrivet av företaget
- Simple, Secure, Trusted.
- Our number one priority at Net Pay Advance is helping you, the customer, by providing you the cash that you need, fast. From our tech team to our call center, all of our employees make sure to keep the customer in mind. That's why we do whatever it takes to ensure that every single call is treated with respect and we go above and beyond to make sure that you have the best experience with Net Pay Advance. No matter what you need, we handle it.
Same-Day Funding.
We deliver your funds straight into your bank account! Instant funding available with eligible debit card.
All approved loans will receive their funds directly to their bank account. Use the cash for whatever you need, no questions asked!
Kontaktuppgifter
6820 W Central Ave, 67212, Wichita, USA
- 888-942-3320
- customerservice@netpayadvance.com
- netpayadvance.com
3,4
Medel
9 tn omdömen
Har besvarat 86 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
NPA REFUSING PAYMENT TO CHARGE MASSIVE INTEREST!!!!!!!!!!
Got the loan, nowhere near the amount requested, less than a fifth of the amount needed. UNABLE TO REPAY DUE TO NETPAY ADVANCE refusing to allow me to update my account information, NPA repeatedly harassing me by calling, texting and emailing demands for payments yet they refuse to allow me to actually pay! And yet, even though NPA refuses to ALLOW ME TO PAY, interest is still accruing, they've reported delinquency to the credit bureaus and are both still harassing me AND STILL REFUSING TO ALLOW ME TO PAY for months now. I have repeatedly attempted contact, repeatedly attempted to update my account information to an account that actually exists! Yes, that's right, NPA has refused for abt 5 months to allow me to update my information to PAY THE LOAN! Extra charging me interest while refusing payments sounds really reputable, doesn't it?
8 december 2024
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Katana, we're genuinely sorry for your negative experience and any confusion with your payments. We understand the importance of transparent communication. Your experience matters to us, and we're committed to ensuring a positive experience.
Jesus A saves the day!
I have always had no issue with NPA, I process my loans online myself quickly and efficiently. Their site is easy to use, and when I needed an extra day or two they have always been very flexible.
I am going out of my way however to leave a review for Jesus A. I called in as I was having some issues with logging in. It wasn't a password issue, the site was giving me trouble sending the actual login request. The first representative just went through the script and wasn't listening to my explanations. They said they would call me back in 20 minutes and we could try again. I was frustrated, having worked in call centers before I know there are limitations but I also know what it sounds like when someone isn't trying. I called back almost an hour and a half later, having not received my call back, mostly to just make note on my account about the poor customer service and my frustration. Jesus listened to me, used the information to suggest another option, and low and behold solved my issue almost immediately. He was kind, he was patient with my frustration, and he really saved my opinion of NPA.
3 oktober 2024
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
We appreciate you for taking the time to leave a review. It means a lot to the team. Thank you for choosing Net Pay Advance!
The customer service at Net Pay Advance…
The customer service at Net Pay Advance is amazing. Angel was efficient, friendly, and knows how to make his customers smile. Thank you so much for being so understanding and hardworking!
2 oktober 2024
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
We appreciate the review and feedback. Thank you for choosing us!
Look elsewhere for cheaper rates
My mistake for picking this place. Yes, I took a loan out for approximately 1800.00. But I have paid ALMOST 7000.00 back and they want more.
Customer Service is friendly but when you ask for help on stopping the interest and fees they ignore the questions and keep pressing on the payments. Yet the website shows that they help you get back on track and help pay off not to keep funding them.
I have paid a hefty price for this loan and I am still paying!! This is why people file bankruptcy.
27 september 2024
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
We're sorry to hear about your experience. As a company, we uphold transparency when offering services to our customers. It is disappointing that we didn't meet expectations. A team member will reach out to you and explore options to resolve this. Thank you.
Great response!
I just spoke to a young gentleman about my issue with not getting my loan. He helped me tremendously and I got my loan. Thank you so much Luis!
25 augusti 2024
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Thanks for your review and kind words.
Having a payday loan with net pay has…
Having a payday loan with net pay has been the easiest experience I've been through. Not only do they give you time but they also gives you days to extend.
24 augusti 2024
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Always happy to help. Thank you for choosing us!
very bad app no loan aproval only time…
very bad app no loan aproval only time wast site
9 juli 2024
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Thanks for sharing your experience, Mian. We understand how disappointing a denial can be! We know sometimes life changes, and that's why all applicants are eligible to reapply after 60 days.
Better Knowledgeble Customer…
Better Knowledgeble Customer Service...Rate changed from initial application...this is a money pit trap
27 juni 2024
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Joel, we're genuinely sorry for your negative experience and any confusion with your payments. We understand the importance of transparent communication. We appreciate your feedback, and we're committed to ensuring a positive experience.
Biggest load of lies company
Biggest load of lies company. I was approved for a $500 loan and the sec I call to update my account number, the underwriter stated I’m denied for the already approved $500 loan. I received 3 emails to sign my documents but somehow I’m denied?? Makes no sense and this company wasted 30 min of my time and effort.
28 maj 2024
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Thanks for sharing your experience, Keri — we’re sorry for the frustration this caused. We understand how disappointing a denial can be!
If you’d like us to take another look or provide more clarity, feel free to reach out at 888-942-3320.
Best loans customer service 👌
They don't follow the contract charge u the days they didn't deposit the money keep harassing me everyday love to charge u and overdraft your bank account one miss payment and they put u in collections and try to charge u twice
8 april 2024
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Thank you Noe for your feedback. We're sorry to hear about your experience and would like to understand more. With the information provided, we're unable to confirm your account. Please contact our customer service team so we can assist you further.
They have always helped me when needed
They have always helped me when needed. They also have amazing customers support.
19 maj 2023
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Thank you for your review and kind words.
This company is a bunch of liars and …
This company is a bunch of liars and really if you want a loan go somewhere else. I've been dealing with these scam artists for the last four days and it is a complete waste of time.
25 april 2024
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Jason, we’re extremely sorry to hear about your experience. We understand that things can be frustrating, but we want to assure you that we’re taking this seriously and want to find a solution. One of our teammates will reach out to you soon to resolve the issue. Once again, we regret the inconvenience as we consistently try to serve our customers in the best ways possible.
what and awesome company quick and…
what and awesome company quick and helpful thank you
1 februari 2024
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Yay! Your review just made our day. Thank you for choosing Net Pay Advance!
READ the entire contract!
I failed to read my entire contract with NetPayAdvance; I borrowed $300.00 in November of 2023; had I not called and asked, they were SET TO DRAW AN AMOUNT OF $984.00, over a six-month period!!! I wish that I could give them a ZERO star
24 november 2023
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Hello Sharon, thank you for leaving your feedback across all our review platforms, we understand that you're upset with the terms of your loan agreement. We acknowledge that our product is expensive due to the nature of providing quick loans that require no collateral, no credit check and work with the customer on repayments. We do encourage visitors to consider less expensive forms of borrowing in the future if that option is available to them. Wishing you the best in the future.
TRUE I TRUSTED AND ACTUALLY BELIEVED IT…
TRUE I TRUSTED AND ACTUALLY BELIEVED IT WAS THE TRUTH WHEN TALKING WITH CUSTOMER SERVICE ON HOW MUCH MY PAYMENT WOULD BE MONTHLY AND THEN THEY BEGAN WITHDRAWING 2X THE AMOUNT AND I AM ON A FIXED INCOME SO YES I CLOSED MY ACCOUNT IMMEDIATELY BECAUSE I HAVE BILLS TO PAY. NOTHING BUT LIES AND I COULDNT CARE LESS ABOUT COLLECTIONS
3 november 2023
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Edna, we're genuinely sorry for your negative experience and any confusion with your payments. We understand the importance of transparent communication. Your experience matters to us, especially given your fixed income. A member of our team will reach out to resolve this matter. We appreciate your feedback, and we're committed to ensuring a positive experience.
Unprofessional behavior by Staff
I don't recommend them. I was approved via email and by the staff. I was asked to complete the application, but was literally denied. I was told by the staff that the I T department needed to fix the error with no timeline. I needed the funds in order to buy a airline ticket for my Father's funeral in another state.
22 september 2023
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Cynthia, first we want to apologize. We're so sorry for your negative experience! That's very frustrating, especially when you're already going through an incredibly difficult time. A member of our team will reach out to resolve! Secondly, we want to acknowledge your father. Our deepest condolences for your and your family's loss!
In the meantime, I wanted to let you in on an airline industry secret you may or may not be aware of. I'm not sure where you are in the travel process, but regardless, I wanted to share this information. Some airlines, like Alaska Airlines, Air Canada, Delta, Hawaiian Airlines, and WestJet offer "bereavement fares". These are flexible special rates on tickets for passengers needing to fly for a funeral. These tickets cannot be booked online and often aren't advertised. You will have to call the airline directly to book them. I know this airline insight doesn't resolve your negative experience with Net Pay Advance. I still wanted to share this information, as it may possibly be helpful for you, your family members, or even others.
Noah was very professional
Noah was very professional. He even called back like he said he would to help me change my email address for my account.
Again Noah was really, really great and very professional.
Thank you Noah and Net Pay Advance
2 augusti 2023
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
We're happy to hear that Noah was able to help you. Thank you for your kind words and for choosing Net Pay Advance.
HORRIBLE
HORRIBLE ! ! ! IM 69 and homeless because of the economy and these guys don't think I know my cell number?
not what they say? SAD
29 juli 2023
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Oh no Rusel! We're so sorry you had a negative experience! Life can have highs and lows. Because of that, it's important to us to provide a consistent and positive experience for customers. Your experience is important to us. Our team will reach out to resolve this!
Carlos is the most patient sincere true…
Carlos is the most patient sincere true person that anyone would like to be on theother telephone line with!!!! THaaNK YOU,and GOD BLESS YOU,and YOURS EVERYDAY!!!! SO PLEASENT. THANK YOU AGAN,and Everyone atNPA FAMILYXO
20 juli 2023
Omdöme utan inbjudan
Svar från Net Pay Advance Inc.
Carlos appreciates your kind words. Thank you so much for your review!
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