Nero Legal Omdömen 

Nero were fantastic from start to finish with our house purchase. Whoever we spoke to were always so friendly and helpful, in particular Nicola and Amy who dealt with us the most. Nero were fantastic at talking us through the whole process as first time buyers, all their communication gave really detailed explanations and they were always quick to answer questions. Overall a fantastic service and a really reasonable fee!

Ahnum Mohammed was the Nero Legal representative that took care of the sale of my parents property.

This was the first time I have had to go through the process of selling a property which as we all know can be very stressful and difficult.

Ahnum made the entire process seamless and easy for myself especially as I was going through a difficult time regarding my health.

I would highly recommend Ahnum & her team to anyone that is looking to sell their property & wish them all the best for the future.

Regards,
Leonard Johnson

This has had to be the worst company I have ever dealt with. I’m not normally one for writing reviews, but if this stops someone else receiving this level of service during what is already a financially and emotionally stressful time, I feel it’s only right that I share my experience.

Initially, everything was fine dealing with Megan while submitting offers on properties. However, once we had an offer accepted and our case was passed to Morgan, the experience completely changed.

The communication was absolutely shocking. Her automatic email response stated that she aimed to reply within two working days, which is already a long time when dealing with a time-sensitive property transaction. In reality, even that timeframe was regularly not met and that is when we received a response at all. I was constantly having to chase emails and updates.

Calling the office was no better. On numerous occasions I was told Morgan was on another call and would call me back. The callbacks simply never came. I genuinely lost count of how many times this happened.

Everything was being dealt with at the very last minute. We continually received draft statements rather than clear final figures, and I had to query and chase the final bills multiple times.

Even relatively basic matters were not followed through. Weeks before completion, we specifically asked Morgan to confirm with the seller’s solicitor whether the white goods were included in our purchase. On the day of completion, when I asked about it again, she appeared to have no recollection of the request. We were put on hold while she contacted the other side to establish the answer — something we had asked to be clarified weeks earlier.

The completion itself was unbelievably stressful. Morgan knew we were leaving the country on the Sunday for two weeks and therefore everything had to complete on the Friday. Despite this, matters were being dealt with late on Friday afternoon.

The solicitor acting for the buyer of our property closed at 4:00pm and went offline while matters were still outstanding. Through sheer luck, my partner knew someone at that firm personally and actually had to go down to their office and ask them to remain open so that the transaction could be completed. Had we not had that personal connection, I genuinely do not know whether we would have completed that day. Morgan later stated that she also stayed late to complete which would not have had to happen if matters were dealt with promptly.

The most concerning issue, however, happened with the redemption of my existing mortgage.

I acknowledge that when providing my mortgage account number I accidentally entered the final digit incorrectly. However, on 22 July, the bank informed Nero Legal that they could not provide a redemption statement because the mortgage corresponding to the details provided had already been redeemed. The bank explicitly told them to “check the details you’ve provided.”

This was nine days before our completion on 31 July.

Despite receiving that warning, the discrepancy was not resolved before completion. I subsequently discovered that my mortgage had remained outstanding after I had sold the property after I payed two mortgages. I followed up with Morgan and the mortgage was not redeemed until 11 August, resulting in additional interest accruing.

When the lender themselves tells a conveyancing solicitor nine days before completion that the mortgage details do not correspond to an active mortgage and specifically asks them to check those details, I cannot understand how this was allowed to reach completion without being resolved.

This wasn’t one isolated mistake. Our entire experience was characterised by chasing emails, promised callbacks that never happened, matters being dealt with at the last possible moment, uncertainty over figures and documents, and issues we had previously raised seemingly being forgotten.

Buying and selling a home is stressful enough without having to constantly check whether your own solicitor has dealt with things.

Based on my experience, I could not recommend Nero Legal and would never use them again.

Absolutely horrendous experience with this law firm which has had catastrophic consequences for our family.
Their communication was consistently poor and they had to be chased to respond to every email, sometimes not replying to simple queries for over a week.

Nero handled all of my legal documents while selling my home while I was overseas.
What a fantastic company and leaves other larger companies in their wake , I cannot recommend them highly enough
Thank you Nicola

Nicola handled my purchase case. I was a first time buyer and had no clue how to go about buying a property but she handled it everything in a timely manner and communication was top tier. I was kept on the loop about everything and was guided through every step of the way. Thank you very much!

We firstly dealt with Megan at Nero Legal through our sales process. Her communication was amazing and every offer we wanted to put in was completed promptly.

We were then passed to Morgan who was nothing but amazing through
out the whole process! Any questions we had she would respond so quickly and would always throughly go through every step and document to make sure that we were understanding every step of the process. As first time buyers Morgan made us feel at ease and made the whole process extremely smooth and stress free.

We can’t recommend Nero Legal enough !! Thanks for everything Morgan and Megan x

Morgan at Nero legal has been absolutely brilliant with me and my girlfriend in buying our first home, couldn’t recommend them high enough 👍🏼

I recently used Nero Legal for a property purchase and couldn't be happier with the service. They were professional, responsive, and kept me updated at every stage of the process. Buying a home can be incredibly stressful, but their team handled everything with such efficiency that it felt easy. If you need a reliable solicitor who actually picks up the phone and gets things moving, look no further.

Gemma was great. She kept us well informed at every stage and helped us through the sale process. Very impressed with her professionalism.

Don't use this solicitor ! I used them to buy a property and was cashing in shares to do so. Nero Legal did not know how funds are generated in shares, which is quite simple - you buy a share/s in a company and if that company does well, your shares increase. I sent Nero Legal all the information needed on my shares, e.g. my portfolio from my financial advisor and a letter from St James Place (one of the biggest Fund Managers in UK) To my surprise, Nero Legal sent me an e-mail saying they could not take my convenience any further. I was basically "left on the lurch", which left me confused and stressed. Immediately, after this e- mail I quickly engaged the services of another solicitor. I furnished the EXACT same information to this new solicitor and my purchase was completed in ten days. Dr JD

I had a great experience with Nero Legal’s conveyancing services. Particular thanks to Ahnum and Karen, who administered everything diligently and made the entire process smooth and stress-free. Communication was clear throughout, and I especially appreciated Nero Legal’s transparent pricing, with the final invoice coming very close to the original quotation. I would happily recommend them.

Cannot thank Ahnum and the team at Nero Legal enough for all their help with buying my first home❤️ Ahnum was so patient with my million questions and got back to me so quickly every single time. Her friendliness really put me at ease throughout a super daunting process. Everything was done and explained so thoroughly step by step and Ahnum was happy to work around my crazy work schedule. Honestly cannot recommend these guys enough- thank you Ahnum and team Nero for everything.

An excellent service at a very good price. Ahnum made selling the house easy. She provided a professional service while also being approachable, down-to-earth, and happy to explain or help when needed. I would use this firm again.

Excellent and efficient service from Ahnum. Would highly recommend.

Professional organisation that did the job in hand very well, and kept me in the loop throughout the process. Highly recommended.

Efficiency, attentiveness, with a friendly approach . All estimates were accurate, advice and assistance dispensed quickly.

Nicola has delivered outstanding service to me. She been responsive, patient, understanding, professional and calm all the way through. She has been expansive where necessary and reassuring where appropriate.

I have felt very well looked after, listened to, and comprehensively managed - all in the best way possible.

Nicola and her colleagues at Nero Legal have been very complete.

I am happy to recommend them to anyone looking to buy &/or sell a property in Scotland.

Excellent service from Morgan McDowell and her colleagues in the Conveyancing Team at Nero Legal. We cannot fault the professionalism, knowledge, patience, support, advice (as well as some much needed humour) provided by Morgan and the team. Despite meeting some demanding difficulties along the way, Morgan maintained a consistent, professional and fair approach - and kept us sane throughout! The sale finally went through today. It has to be said, that it couldn’t - and wouldn’t - have been as successful as it was without Morgan and the team at Nero Legal. Morgan, you are a star! Our thanks to you and team. :-)

Nicola at Nero LEGAL was great at guiding me through the purchase of my home. Would highly recommend this company.