Loved my custom sign. Excellent quality! George sent a mockup after placing the order and was very open for discussion when I wanted to change the colour of the sign. Great communication every step of... Se mer
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My daughter loves her neon bedroom light! I purchase as a birthday gift, and this product did not disappoint! Great quality, looks so pretty in her room and so easy to design with George's help. We l... Se mer
Right from when I made an order, they were very great at communication - and tending to all of needs and wants in regard to making my sign perfect. I am so grateful for their hardwork and dedication... Se mer
I’m thrilled with neon sign. George was very patient and accommodating with design variation’s. I’m 100% happy with finished sign, high quality materials and looks fab. Everyone has commented on it. F... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Australia's Favourite Custom LED Neon Sign Brand. We design custom neon light signs for weddings, events, birthdays, business logo, bar & home wall deco and much more. Personalise your LED Name Neon Signs to illuminate your space with personalized style This eye-catching signage add a unique touch to any occasion.
Kontaktuppgifter
120 Spencer Street, Melbourne, Australien
- 0422351839
- info@neonseasons.com
- neonseasons.com
4,8
Utmärkt
74 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
easy ordering, great communcation, great product
easy ordering, friendly staff, great communcation from the seller to ensure product was made exactly how i wanted it - including mock-ups, product packaged well and delivered in good time. was a great addition to my sister's wedding and we scored lots of comments on it.
7 oktober 2025
Omdöme utan inbjudan
Svar från Neon Seasons
Thank you so much for this fantastic review! We are thrilled to hear you had such a positive experience, from the easy ordering and friendly staff to the great communication and timely delivery. It means a lot to know the product was a great addition to your sister's wedding and received lots of compliments! We truly appreciate your business
Amazing sign!
Amazing sign!! Great quality, fast shipping. Looked stunning at my wedding!!
27 oktober 2025
Omdöme utan inbjudan
Svar från Neon Seasons
Hi Brandi,
Appreciate the five-star review and for letting us know the sign looked stunning at your wedding! 💖
We're incredibly happy to hear that you were impressed with the quality and the fast shipping. We aim to make sure every custom sign not only looks amazing but arrives exactly when you need it.
We appreciate you choosing us to light up your special day!
-The Neon Seasons Team
Perfect!
Love the sign. Can’t wait to hang it at our wedding in December!
24 september 2025
Omdöme utan inbjudan
Svar från Neon Seasons
Hi Gabby,
Thank you so much for this glowing five-star review! ✨
We were so thrilled to create a custom sign that you and your partner will love. Knowing it will be a special part of your December wedding is the best feedback we could possibly ask for!
We truly hope it adds that perfect touch of light and personality to your big day. If you happen to capture a photo of the sign in action, we would absolutely love it if you'd share it with us so that we can post on our IG @neonseason!
Wishing you both a lifetime of happiness!
Amazing Service and Perfect Custom Sign!
The customer service is truly incredible! When purchasing a custom neon sign, it was important for us to get all of our questions answered and they went above and beyond. We needed a custom sign for our flower shop, and the final product turned out exactly as it was shown to us. The quality and attention to detail are outstanding. We couldn’t be happier with our experience. Highly recommend!
3 oktober 2025
Omdöme utan inbjudan
Svar från Neon Seasons
Thank You for Your Incredible Review!
Wow, thank you so much for this glowing review!
We are absolutely thrilled to hear that you had such a positive experience with both our customer service and the final custom neon sign for your flower shop. Going "above and beyond" to ensure all your questions were answered is what we aim for, and we are so glad that dedication shone through.
It's fantastic to know that the final product met your expectations exactly and that you are happy with the quality and attention to detail. We take immense pride in creating unique, high-quality signs, and it means the world to us that you love it!
We truly appreciate your business and the high recommendation!
So happy with our custom neon sign for…
So happy with our custom neon sign for our wedding ! From the beginning the team were so responsive, and made the process so easy of creating a sign that was unique to us. The quality is amazing and we couldn’t be happier. Highly recommend !!
16 oktober 2025
Omdöme utan inbjudan
Svar från Neon Seasons
Congratz and Thank You for Your Wonderful Feedback!
We are absolutely delighted to hear how happy you are with your custom neon sign for your wedding!
It was a true pleasure working with you to create something unique for your special day. Knowing that our team was responsive and made the design process easy for you is fantastic news and exactly what we strive for.
We take immense pride in the amazing quality of our signs, and we're so glad it met your expectations. Wishing you both all the best in your marriage!
Thank you again for choosing us and for the high recommendation.
They are awesome
They are awesome! My custom sign is a masterpiece! Great customer service, I give them 10 stars ⭐️
19 oktober 2025
Omdöme utan inbjudan
Svar från Neon Seasons
Thank You for the 10-Star Review!
"Awesome" is exactly what we love to hear!
We are thrilled that you consider your custom sign a masterpiece and that you had such a great experience with our customer service. Those 10 stars truly mean the world to our team!
Thank you so much for your support and fantastic feedback!
I love my neon sign, and George was very easy to deal with!
George was very easy to deal with and made the whole process seamless!
9 oktober 2025
Omdöme utan inbjudan
Svar från Neon Seasons
Wonderful Feedback!
We are absolutely thrilled to hear how much you love your new neon sign!
It’s our goal to make the custom ordering experience straightforward and stress-free, so knowing that the whole process was very easy to deal with and seamless is fantastic to hear.
Thank you so much for your kind words!
Phenomenal
Phenomenal!
My best friends daughter hung the custom sign in her room and she constantly talks about how much she loves it. The process was so great - communication from start to finish.
17 oktober 2025
Omdöme utan inbjudan
Svar från Neon Seasons
That is simply phenomenal to hear!
We are absolutely thrilled that your best friend's daughter loves her custom sign so much she constantly talks about it—that's the best compliment we could receive!
We also appreciate you highlighting the ordering process. Ensuring great communication from start to finish is a top priority, and we're so glad that part of your experience was excellent too.
Thank you so much for choosing us to create such a special gift!
Wedding Signage
George is so incredibly Wondeful to deal with, down you proofs of what fonts you’ve chosen and if you’re happy with it. I went on to tell George that it was for our wedding and he then double checked when our wedding was the make sure it was going to be ready in time. Will absolutely go above and beyond for you. If I ever need neons again, I will be coming back!
29 oktober 2024
Omdöme utan inbjudan
Svar från Neon Seasons
Thank You for Your Wedding Signage Review!
This is absolutely fantastic feedback—thank you so much!
We're thrilled to hear that George was so incredibly wonderful to deal with and that his attention to detail, including sending proofs and following up on your wedding timeline, made such a positive difference. Going above and beyond to ensure your custom signage is ready for your special day is exactly what we strive for.
We appreciate you trusting us with this important detail for your wedding, and we'll be here whenever you need another neon sign!
What a wonderful experience
What a wonderful experience, so easy to deal with, super helpful and quick to respond, product looks amazing and was very quick too. Highly recommend
11 september 2025
Omdöme utan inbjudan
Svar från Neon Seasons
Thank You for Your Wonderful Feedback!
We're delighted to hear you had such a wonderful experience!
It's fantastic to know that our team was easy to deal with, super helpful, and quick to respond. We also love hearing that your final product looks amazing and that the whole process was very quick.
Making the custom sign experience seamless from start to finish is our top priority.
Thank you so much for your business and for the high recommendation!
Possibly the best service and…
Possibly the best service and communication I've ever had.. im serious. We had friends that said the same that's why we chose these guys. The sign is better than I expected. 5 stars every day of the week
1 oktober 2025
Omdöme utan inbjudan
Svar från Neon Seasons
Thank You for the Unbelievable Feedback!
Wow, that is absolutely some of the best feedback we could ever hope to receive! Thank you so much for your truly incredible words.
We are so proud to hear that our commitment to service and communication is making such a serious impression, and that the recommendation from your friends led you to us!
Knowing the final sign is better than you expected is the ultimate compliment. We appreciate the fantastic 5 stars and your business!
Absolutely amazing customer service
Absolutely amazing customer service. I ordered my sign as a gift with limited time before I needed it and these guys made sure I got in time! Great price aswell, I was quoted almost twice what these guys made my sign for I cant recommend them enough!
10 september 2025
Omdöme utan inbjudan
Svar från Neon Seasons
We're so happy to hear that your experience was absolutely amazing!
It means a lot to us that we could prioritize your order and make sure you received your sign in time for your gift. Providing prompt service, even under a tight deadline, is something we pride ourselves on.
We're also delighted you found our price to be great, especially since we were able to save you a significant amount compared to other quotes. Delivering high-quality signs at a fair value is a key part of our mission.
Thank you so much for your business and your strong recommendation!
Svar från Neon Seasons
Very Pleased to Hear It!
Thank you so much for the great feedback!
We're delighted to know that your experience was both quick and affordable, and that you are very pleased with your purchase.
We appreciate your business!
The quality of the product was…
The quality of the product was fantastic and exactly what I wanted. The service and timing was also exceptional as it was an emergency order and was delivered well within the timeframe. Thank you
11 augusti 2025
Svar från Neon Seasons
Thrilled We Could Help with Your Emergency Order!
Thank you so much for this wonderful feedback!
We are absolutely delighted to hear that the quality of the product was fantastic and exactly what you wanted.
It's rewarding to know that we were able to deliver on our promise of exceptional service and timing, especially with your emergency order. Ensuring it was delivered well within your timeframe is a top priority for us, and we're so glad we could make that happen.
We appreciate you choosing us, and thank you again for your kind words!
Will sadly not order from here again and wish I had gotten it from elsewhere.
UPDATE: They’ve responded below saying they’ll reach out and they haven’t. Don’t be fooled by the response.
If you guys have actually followed through with your response then I would actually have been very impressed and happy.
I sent a video through of exactly what I was looking for and was assured straight away it could be done.
I paid the $1200 invoice immediately ($100 was discounted from online ordering app) and that was it.
3 weeks go by and I send an email to check in only to get a response that very much seems as though it hadn’t been started yet.
Then a week after the item was expected to arrive, I get sent a video and the item had a plastic black encasing which shouldn’t have been there. The contact did point this out but as it was already 5 weeks at this point and I needed the item to be delivered for what was a now belated birthday gift.
The sign arrived and whilst I understand it’s a difficult and detailed design, there are some pretty basic problems with it.
The plastic black casing, that wasn’t supposed to be there, wasn’t fixed to the sign properly so there are pieces of it that are sticking out and the glass mirroring has multiple noticeable blemishes (large lines / scratches / finger prints) on the inside of the display, so I can’t even try to clean them up, the lighting quality looks cheap and was exactly what I was worried would happen.
Overall I am pretty disappointed and it seems obvious that the item wasn’t made with much care, cheap products were used and the item seems to have been rushed (potentially because 3 weeks in and I got a question about the design again after I had to reach out) causing the noticeable issues adding to its now somewhat cheap look.
The lighting I tried to be as specific as I could only to find out once again that weeks after ordering and paying, the lighting would not look the way I wanted it. Exactly what I didn’t want to happen happened where the lighting looked cheap due to what I can only imagine is using poor materials.
From sending a video clearly showing and describing exactly what I wanted to finding out after it’s been made, later than it should have been, that it’s not what I’d sent and after paying $1200 for it, am pretty disappointed.
Will sadly not order from here again and wish I had gotten it from elsewhere.
4 augusti 2025
Svar från Neon Seasons
Our Sincere Apologies Regarding Your Custom Sign Order
Thank you for taking the time to provide such detailed feedback. We are truly sorry to read about your experience and the deep disappointment you feel with both the process and the final product. Please accept our sincerest apologies.
This falls far short of the quality and service standards we aim to provide, and we understand completely why you are disappointed and feel that the item was not made with the care it deserves.
We want to address the issues you've raised directly:
Communication & Timeline: We sincerely apologize for the initial assurance followed by the significant delay and the lack of proactive communication. It is unacceptable that you had to follow up after three weeks and that the project seemed unstarted at that point, causing the gift to be belated.
Product Defects & Quality: We are very concerned about the issues with the plastic black casing being loose, the multiple noticeable blemishes/scratches on the inner mirrored glass, and your dissatisfaction with the lighting quality. When a customer pays $1200 for a custom piece, the quality must be exceptional, not "cheap."
Design & Rushing: We regret that, despite sending a detailed video, the final product did not meet your expectations, and the subsequent rush to complete the order appears to have compromised the build quality.
We are committed to making this right.
We would like to immediately investigate this specific order to understand where the breakdown occurred and prevent it from happening again. More importantly, we want to offer a satisfactory resolution for you.
We will be reaching out to you directly via the email address associated with your order within the next business day to discuss options, which will include offering a complete repair, a full replacement of the sign that meets your original design specifications, or a refund.
Your feedback is invaluable, and we hope to have the opportunity to resolve this and, at the very least, leave you satisfied with how your complaint was handled.
I’m thrilled with neon sign
I’m thrilled with neon sign. George was very patient and accommodating with design variation’s. I’m 100% happy with finished sign, high quality materials and looks fab. Everyone has commented on it. Fits space perfectly. I shall be back for another sign. Order through Neon Doctor and won’t be disappointed
5 augusti 2025
Omdöme utan inbjudan
Svar från Neon Seasons
Thrilled to Hear You Love Your Sign!
That is absolutely wonderful feedback—thank you so much!
We're delighted to know you are 100% happy with your finished sign and that it fits the space perfectly! It's fantastic that our team, especially George, was very patient and accommodating with your design variations. We believe the process should be as enjoyable as the final result!
It's also great to hear that everyone has been commenting on it and that you recognize the high quality materials we use.
Thank you for your high praise, your recommendation us, and we look forward to welcoming you back for your next sign!
Absolutely amazing service
Absolutely amazing service! George is the staff I have been dealing with for a couple of years now, he is incredibly responsive, he replies to messages within minutes, sends artwork for approval almost instantly, and provides a quick, easy payment link.
The entire process, from start to finish, takes just a couple of hours, and within days the neon signs arrive at my door. The quality is always flawless, and the prices are unbeatable. I genuinely can't thank George and the team enough for making my job so effortless every time. Highly recommended!
21 juni 2025
Omdöme utan inbjudan
Svar från Neon Seasons
Wow! We couldn't ask for a better endorsement of our team and process. Thank you so much for this incredible review, especially acknowledging the service you've received over a couple of years!
We are thrilled to hear that our service continues to be absolutely amazing for you. Being incredibly responsive, providing instant artwork for approval, and making the payment process quick and easy is what we strive for.
It's fantastic that the entire process, from start to finish, takes just a couple of hours and that your flawless, high-quality signs arrive within days. Making your job so effortless every time, along with providing unbeatable prices, is the highest compliment.
Thank you for your loyalty, your high recommendation, and for acknowledging our value. We truly appreciate your business!
I would highly recommend this to anyone
It was a quality customer service experience from the moment I messaged about what I was looking for, right up to receiving my sign. They ensured that what I was imagining came to life in physical form in the sign. They made good suggestions on what would look good and the final product speaks for itself. My new sign is the final piece I was seeking for my new games room at home. I would highly recommend this to anyone. It was simpler and more affordable than I first thought it might be.
9 juli 2025
Omdöme utan inbjudan
Svar från Neon Seasons
We're absolutely thrilled to hear that your experience was nothing short of excellent.
It's especially rewarding to know that we were able to bring your vision for your games room sign to life. Your comments and review are much greatly appreciated.
Enjoy your awesome new sign and your games room! Thanks so much for your high recommendation.
I recently ordered a sign from George…
I recently ordered a sign from George for my small business, and I had an excellent experience from start to finish. George was highly responsive and promptly addressed all of my questions. The sign arrived in perfect condition, and its quality exceeded my expectations. Thank you to George and the entire team for your outstanding service!
27 juni 2025
Omdöme utan inbjudan
Svar från Neon Seasons
Hi Marnie, thanks so much for your 5 star review! We're so glad you had such an excellent experience ordering your sign from us. We're thrilled the sign arrived in perfect condition and that the quality exceeded your expectations. Thanks a bunch for your kind words, we really appreciate it! We wish you all the best with your small business and your new sign! 💚
Wedding Sign
We ordered a sign from George ahead of our wedding and had a great experience from start to finish. He was very responsive and quick to answer any questions we had. The sign arrived well in advance of the big day, and George even followed up to make sure it had been delivered safely. The quality of the sign was exactly what we hoped for—thank you to George and the team!
1 juni 2025
Omdöme utan inbjudan
Svar från Neon Seasons
Hi Gabriela,
Thank you so much for sharing such wonderful feedback!
We are absolutely delighted to hear that you had a great experience with us. we're thrilled that the quality of the sign was exactly what you hoped for and that it added to your big day. Your kind words truly mean a lot to us. We wish you all the very best for your married life!
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